Cumulative security update fails to install...

[Ottmar Freudenberger]

"jbh" <jbh@discussions.microsoft.com> schrieb:

> Well, I found the folder:
>
> c:\windows\system32\
>
> but there was no subfolder:
>
> c:\windows\system32\dllcache\
>
> Yes, I have it set to show hidden files and folders. No, it's not there.

Hm?! Are you using any "Cleaning" tools and the like to delete
pretended unneeded files and folders?

Would you mind runnig a "sfc /scannow" under "Run" in the Start
menu?

> This is an HP laptop, and from what I have read elsewhere, desktops have not
> had problems - mostly laptops. Any thoughts or suggestions?

I highly doubt this issue has anything to do with the type or
model of the machine beeing used.

Bye,
Freudi

 

[Robert Aldwinckle]

"jbh" <jbh@discussions.microsoft.com> wrote in message
news:E1006299-4429-42D6-B0CA-A38D3A44E2D0@microsoft.com...
> Thanks Robert,
>
> Not sure how much this helps ... much of what you said is Greek to me.


Your log looks as if the user which created it might not have enough authority
to complete the install. Your other symptoms could be consistent with that
hypothesis.


>
> But I am the only 'administrator' on the computer. I'm the only one who
> uses it, and I have full administrator rights. Besides, I've been doing
> updates on this computer in the two years I've owned it, and have never had a
> problem in applying any update until this one. At this point, I'm less
> focused on finding out how to fix it, but frustrated that I need to - I've
> checked the official MS page for KB937143, and it makes no mention of these
> problems in installation, although there are obviously lots of people having
> this trouble. How do they get alerted to this kind of problem? Why is it
> almost exclusively laptops that are affected? Why would I want to install it
> if the impact for many who go through the gyrations to do so is that they
> then lose their Internet capability, and then have to undo the install
> afterwards?


Because people have such a diverse set of "security" factors which can
prevent the install procedures from completing normally. After all, installing
an update has exactly the same characteristics to a security program which
is unaware of the update as an attempt to install some malware masquerading
as one of the critical system modules it does know about.


>
> I guess what I really want to know is how to get rid of that little update
> shield symbol, stop this update from trying to install (again, and again, and
> again), and free up my computer to work again. It's very frustrating.


Figure out what you have which is preventing it from completing.
Stop that (temporarily, at least until the update is completed--from all
perspectives.) Note that you do not need an Internet connection
to install an update which has previously been downloaded, so you could
temporarily disconnect, disable all the inhibiting security factors, do the install
(including a required reboot) and be quite "safe" until then (if desired)
re-enabling whatever it is you had to disable and then, finally, reconnecting
normally after the update has been *completely* installed.


Good luck

Robert
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