Cumulative security update fails to install...

  • Thread starter Thread starter jbh
  • Start date Start date
Hi Freudi,
Both Desktops now having completed the autoupdate will now not run an
internet connection and sit on IE7 showing only a white page with the tab
saying connecting (Left for 4 hours Plus with no content being displayed)
then I have to force a close. IE7 About button will also not display any
details. the Drop down menu works upto the About button then nothing happens
after clicking the about Label.
Tried running this in Safe mode as well no joy.

How do I uninstall this update as it is not listed in the Add remove
programs. Or as a last resort now remove IE7 as this is totally useless on
the desktops now.

This also Cant be just me though as this is being Highlighted as problems
all over the world. Including some PC Magazines indicating this particular
update as a significant nightmare, with no exact cause or fix. Pushed the
details on to Microsoft but as yet no reply.


This is costing me a mint at the moment as the Desktops are unable to
connect to my servers.

Any help you could provide would be great as MS have a habit of only
replying after about 4-5 days.
Cheers and thanks.
Martin

"Ottmar Freudenberger" wrote:

> "Qwelldrin" <Qwelldrin@discussions.microsoft.com> schrieb:
>
> > A note on the update.....
> > Running the autoupdate on two desktops.
> >
> > Desktop 1 .Windows XP home SP2 & Norton 360.... Update completed with no
> > user action necesssary.
> >
> > Desktop 2. Windows XP Pro SP2 & Norton 360.... Update completed with no user
> > action necessary.
> >
> > Laptop 1. Windows MCE & Norton 360..... the update had to be installed
> > after a modification of the registry keys.
> >
> > Is this possibly an MCE problem?
>
> Nope, having Symantec (especially but not exclusively Symantec) software
> running in the background is like playing Russian Roulette to some extend.
>
> Bye,
> Freudi
>
 
Yep I guess, I will have to uninstall everything so this update will work,
and we can go on testing MS Beta software that is bugged.

Well back to IE 6 or move on to FireFox at least this works.

Well you know look at VISTA now theres another operating system that should
have been launched as a Beta version so that all the users can do the work
and reprot bugs in it so MS can send us all new fancy software that is
unreliable.

"Lady Dungeness" wrote:

> It's Russian Roulette to have software that isn't Microsoft. Uninstall all
> other software immediately. Promise never to do it again.
>
>
> Lady Dungeness
> Crabby, but Great Legs!
> ~~~~~~~~~~~~~~~~~~~~~~~~
>
>
> "Ottmar Freudenberger" <freudi@gmx.net> wrote in message
> news:OyOjWaa4HHA.2312@TK2MSFTNGP06.phx.gbl...
> | "Qwelldrin" <Qwelldrin@discussions.microsoft.com> schrieb:
> |
> | > A note on the update.....
> | > Running the autoupdate on two desktops.
> | >
> | > Desktop 1 .Windows XP home SP2 & Norton 360.... Update completed with
> no
> | > user action necesssary.
> | >
> | > Desktop 2. Windows XP Pro SP2 & Norton 360.... Update completed with no
> user
> | > action necessary.
> | >
> | > Laptop 1. Windows MCE & Norton 360..... the update had to be installed
> | > after a modification of the registry keys.
> | >
> | > Is this possibly an MCE problem?
> |
> | Nope, having Symantec (especially but not exclusively Symantec) software
> | running in the background is like playing Russian Roulette to some extend.
> |
> | Bye,
> | Freudi
>
>
>
 
"Lady Dungeness" <lady.dungeness@deepsea.net> schrieb:

> It's Russian Roulette to have software that isn't Microsoft.

Nope. Yellow Box software is famous for beeing compatible to anything
but Windows.

Bye,
Freudi
 
"Qwelldrin" <Qwelldrin@discussions.microsoft.com> schrieb:

> Both Desktops now having completed the autoupdate will now not run an
> internet connection and sit on IE7 showing only a white page with the tab
> saying connecting

And you've *uninstalled* your "Security" software and (re)enabled Windows
Firewall instead?

> How do I uninstall this update as it is not listed in the Add remove
> programs.

[X] "Show updates"

If you still can't find the update there, see above.

Bye,
Freudi
 
You could be right but after uninstalling Norton and using the Norton Clean
up tool. IE7 still hangs after installing (KB937143).
The FIX is not to install this update and if you have remove it again using
the add remove programs, section.

So in this instance it would appear not to be Norton, would have to
uninstall every piece of software individualy to find the effecting software,
or much easier DONT install this update.

I will wait for an update that does work.

"Ottmar Freudenberger" wrote:

> "Lady Dungeness" <lady.dungeness@deepsea.net> schrieb:
>
> > It's Russian Roulette to have software that isn't Microsoft.
>
> Nope. Yellow Box software is famous for beeing compatible to anything
> but Windows.
>
> Bye,
> Freudi
>
 
"Qwelldrin" <Qwelldrin@discussions.microsoft.com> schrieb:

> You could be right but after uninstalling Norton and using the Norton Clean
> up tool. IE7 still hangs after installing (KB937143).

Which applications are still running in the background?

> The FIX is not to install this update

Nope, that's not even an acceptable workaround.
In case you don't find a solution here, please open a call with MS's
PSS which should be free of charge.

Bye,
Freudi
 
Hi Freudi,
1. Ok Norton totally removed from the system.
2. MSCONFIG run and removed all startup entries.
3. Started in diagnostics mode (Safe Mode)
4. Run the download IE7-WindowsXP-KB937143-x86-ENU.exe
5. All files unpacked and installation started.
6. Accepted the license agreement.
7. Installation stops with a window saying Access is Denied.

How do I find out what Registry key this is trying to access and give the
correct rights.

Cheers,
Martin


"Ottmar Freudenberger" wrote:

> "Qwelldrin" <Qwelldrin@discussions.microsoft.com> schrieb:
>
> > You could be right but after uninstalling Norton and using the Norton Clean
> > up tool. IE7 still hangs after installing (KB937143).
>
> Which applications are still running in the background?
>
> > The FIX is not to install this update
>
> Nope, that's not even an acceptable workaround.
> In case you don't find a solution here, please open a call with MS's
> PSS which should be free of charge.
>
> Bye,
> Freudi
>
 
"Qwelldrin" <Qwelldrin@discussions.microsoft.com> schrieb:

> 7. Installation stops with a window saying Access is Denied.
>
> How do I find out what Registry key this is trying to access and give the
> correct rights.

See the "KB937143-IE7.log" file in the Windows folder and "Method 2"
of http://support.microsoft.com/kb/917925

Bye,
Freudi
 
Hi Freudi,
Attached is the error area in the LOG is this not asking to complete a
"Global Registry Update" or am I missing something here.

42.672: DoInstallation: Installing assemblies with source root path:
c:\f65a33d2c538427ee7ee130615c1e3\
42.672: Num Ticks for Copying files : 20547
42.828: DoRegistryUpdates:UpdSpInstallFromInfSection Failed for
ProductInstall.GlobalRegistryChanges.Install error: 0x5
42.828: INF_REGISTRY Failed
42.828: DoInstallation:DoRegistryUpdates failed
43.031: Access is denied.
49.719: Message displayed to the user: Access is denied.
49.719: User Input: OK
49.719: KB937143 installation did not complete.

Select 'OK' to undo the changes that have been made.
55.016: Message displayed to the user: KB937143 installation did not complete.

Select 'OK' to undo the changes that have been made.
55.016: User Input: OK
55.016: Starting process:
C:\WINDOWS\ie7updates\KB937143-IE7\spuninst\spuninst.exe /~ -u -z
63.531: Software Update Rollback has completed with return code 0xbc2. This
rollback requires a reboot.
63.531: KB937143 installation did not complete.

Thanks,
Martin


"Ottmar Freudenberger" wrote:

> "Qwelldrin" <Qwelldrin@discussions.microsoft.com> schrieb:
>
> > 7. Installation stops with a window saying Access is Denied.
> >
> > How do I find out what Registry key this is trying to access and give the
> > correct rights.
>
> See the "KB937143-IE7.log" file in the Windows folder and "Method 2"
> of http://support.microsoft.com/kb/917925
>
> Bye,
> Freudi
>
 
"Qwelldrin" <Qwelldrin@discussions.microsoft.com> schrieb:

> Attached is the error area in the LOG is this not asking to complete a
> "Global Registry Update" or am I missing something here.

Nope, see http://support.microsoft.com/kb/917925/en-us "Method 2".
You may have to restore the whole Registry user rights to the
Standards. For Windows XP Pro see http://support.microsoft.com/kb/313222
The Home Edition one could be solved the same way after copying
"secedit.exe" from the Pro machine to the Home one.

Bye,
Freudi
 
The following key permissions were set to Full access and hey presto the
upgrade has worked on all my machines.
HKLM\Software\Microsoft\Windows\CurrentVersion\Ext\PreApproved

Thanks,
Freudi.

"Ottmar Freudenberger" wrote:

> "Qwelldrin" <Qwelldrin@discussions.microsoft.com> schrieb:
>
> > Attached is the error area in the LOG is this not asking to complete a
> > "Global Registry Update" or am I missing something here.
>
> Nope, see http://support.microsoft.com/kb/917925/en-us "Method 2".
> You may have to restore the whole Registry user rights to the
> Standards. For Windows XP Pro see http://support.microsoft.com/kb/313222
> The Home Edition one could be solved the same way after copying
> "secedit.exe" from the Pro machine to the Home one.
>
> Bye,
> Freudi
>
 
"Qwelldrin" <Qwelldrin@discussions.microsoft.com> schrieb:

> The following key permissions were set to Full access and hey presto the
> upgrade has worked on all my machines.
> HKLM\Software\Microsoft\Windows\CurrentVersion\Ext\PreApproved

Fine and thanks for posting back! :-)
The changes/insufficent permissions are/were a result of any
of those "security" applications installed on the machine.

Bye,
Freudi
 
Ok, this is what I found - actually, there are over a dozen attempts over the
past week...

0.812: 2007/08/20 20:05:29.750 (local)
0.812:
C:\WINDOWS\SoftwareDistribution\Download\7df990f29ea1581f1010ec45815309f4\update\update.exe (version 6.2.29.0)
0.812: Hotfix started with following command line: /si
/ParentInfo:e1248a8096e42349960c0f4a1b7a296a
0.812: FileVersion of C:\Program Files\Internet Explorer\iexplore.exe is
Greater or Equal To 7.0.5730.11
0.812: FileVersion of C:\Program Files\Internet Explorer\iexplore.exe is
Less Than 7.1.0.0
0.812: Condition succeeded for section Test.IE7Install.Section in Line 1 of
PreRequisite
1.312: DoInstallation: CleanPFR failed: 0x2
1.312: SetProductTypes: InfProductBuildType=BuildType.IC
1.312: SetAltOsLoaderPath: No section uses DirId 65701; done.
1.312: CreateUninstall = 1,Directory = C:\WINDOWS\ie7updates\KB937143-IE7
1.328: LoadFileQueues: UpdSpGetSourceFileLocation for halaacpi.dll failed:
0xe0000102
1.359: ref tag c:\windows\system32\sp4.cab does not exist
1.359: ref tag c:\windows\system32\sp3.cab does not exist
1.359: ref tag c:\windows\system32\sp2.cab does not exist
1.359: ref tag c:\windows\system32\sp1.cab does not exist
1.359: ref tag c:\windows\system32\driver.cab does not exist
1.359: ref tag c:\windows\system32\fp40ext.cab does not exist
1.359: ref tag c:\windows\system32\fp40ext1.cab does not exist
1.359: ref tag c:\windows\system32\wms4.cab does not exist
1.359: ref tag c:\windows\system32\wms41.cab does not exist
1.359: ref tag c:\windows\system32\ims.cab does not exist
1.359: ref tag c:\windows\system32\ims1.cab does not exist
1.359: ref tag c:\windows\system32\ins.cab does not exist
1.359: ref tag c:\windows\system32\ins1.cab does not exist
1.359: Starting AnalyzeComponents
1.359: AnalyzePhaseZero used 0 ticks
1.359: No c:\windows\INF\updtblk.inf file.
1.359: OEM file scan used 0 ticks
19.109: AnalyzePhaseOne: used 17750 ticks
19.109: AnalyzeComponents: Hotpatch analysis disabled; skipping.
19.109: AnalyzeComponents: Hotpatching is disabled.
19.109: FindFirstFile c:\windows\$hf_mig$\*.*
19.234: KB937143 Setup encountered an error: The update.ver file is not
correct.
19.250: KB937143 Setup encountered an error: The update.ver file is not
correct.
19.250: KB937143 Setup encountered an error: The update.ver file is not
correct.
19.437: KB937143 Setup encountered an error: The update.ver file is not
correct.
19.453: KB937143 Setup encountered an error: The update.ver file is not
correct.
19.453: KB937143 Setup encountered an error: The update.ver file is not
correct.
19.453: KB937143 Setup encountered an error: The update.ver file is not
correct.
19.468: KB937143 Setup encountered an error: The update.ver file is not
correct.
28.281: AnalyzeForBranching: Getting file version for file
c:\windows\system32\dllcache\ieapfltr.dll failed with error 0x00000057
36.984: AnalyzeForBranching: Getting file version for file
c:\windows\system32\dllcache\ie4uinit.exe failed with error 0x00000057
37.015: AnalyzeForBranching used 17547 ticks.
37.546: AnalyzePhaseTwo used 531 ticks
37.546: AnalyzePhaseThree used 0 ticks
37.625: AnalyzePhaseFive used 0 ticks
37.640: AnalyzePhaseSix used 15 ticks
37.640: AnalyzeComponents used 36281 ticks
37.640: Downloading 0 files
37.640: bPatchMode = TRUE
37.640: Inventory complete: ReturnStatus=0, 36328 ticks
37.640: Num Ticks for invent : 36328
37.734: [dumpDownloadTask] We have all necessary files for the package to
install. Return STATUS_READY_TO_INSTALL
37.734: dumpDownloadTask returned 0xf201 (ready to install)
38.640: KB937143 installation did not complete.
38.640: Update.exe extended error code = 0xf201

Any suggestions?

"Ottmar Freudenberger" wrote:

> "jbh" <jbh@discussions.microsoft.com> schrieb:
> > "Ottmar Freudenberger" wrote:
> >
> >> "jbh" <jbh@discussions.microsoft.com> schrieb:
> >>
> >> > Actually it was the following that would not install. Have tried several
> >> > times.
> >> >
> >> > Cumulative Security Update for Internet Explorer 7 for Windows XP (KB937143)
> >> > Security Update for Windows XP (KB936021)
> >>
> >> Have a look into the "KB937143-IE7.log" and "KB936021.log" files to be
> >> found in the Windows folder for any error messages.
>
> >I have tried, but no such log file exists.
>
> Oh, I'm pretty sure they are there - in case you don't chase your
> System with some "Cleaning" programs. You may wanna try the following
> to see the LOG file's content:
>
> Start -> Run -> %windir%\KB937143-IE7.log [Hit Enter key]
> Start -> Run -> %windir%\KB936021.log [Hit Enter key]
>
> Bye,
> Freudi
> --
> Macht euer Windows sicherer: http://windowsupdate.microsoft.com - jetzt!
> http://www.microsoft.com/germany/sicherheit/
> Infos zu aktuellen Patches für IE, OE und WinXP: http://patch-info.de
> Letzte Aktualisierung: IE - 14.08.07 / OE - 12.06.07 / WinXP - 14.08.07
>
>
 
"jbh" <jbh@discussions.microsoft.com> schrieb:

[KB937143-IE7.log]

> 28.281: AnalyzeForBranching: Getting file version for file
> c:\windows\system32\dllcache\ieapfltr.dll failed with error 0x00000057
> 36.984: AnalyzeForBranching: Getting file version for file
> c:\windows\system32\dllcache\ie4uinit.exe failed with error 0x00000057

Hm, could you check the file version of the above files manually?

Which applications are running in the background while trying to install
the/an update?

Bye,
Freudi
 
I've closed everything that I could close to try installing the update -
including the 'corporate' version of symantec. The update worked fine on two
desktops, it's just my laptop that won't allow this update.

I haven't a clue how to check the file version of the files manually.

Where would I look?

JH

"Ottmar Freudenberger" wrote:

> "jbh" <jbh@discussions.microsoft.com> schrieb:
>
> [KB937143-IE7.log]
>
> > 28.281: AnalyzeForBranching: Getting file version for file
> > c:\windows\system32\dllcache\ieapfltr.dll failed with error 0x00000057
> > 36.984: AnalyzeForBranching: Getting file version for file
> > c:\windows\system32\dllcache\ie4uinit.exe failed with error 0x00000057
>
> Hm, could you check the file version of the above files manually?
>
> Which applications are running in the background while trying to install
> the/an update?
>
> Bye,
> Freudi
>
 
"jbh" <jbh@discussions.microsoft.com> schrieb:
> "Ottmar Freudenberger" wrote:
>
>> "jbh" <jbh@discussions.microsoft.com> schrieb:
>>
>> [KB937143-IE7.log]
>>
>> > 28.281: AnalyzeForBranching: Getting file version for file
>> > c:\windows\system32\dllcache\ieapfltr.dll failed with error 0x00000057
>> > 36.984: AnalyzeForBranching: Getting file version for file
>> > c:\windows\system32\dllcache\ie4uinit.exe failed with error 0x00000057
>>
>> Hm, could you check the file version of the above files manually?
>>
>> Which applications are running in the background while trying to install
>> the/an update?

> I haven't a clue how to check the file version of the files manually.

Clicking on the files mentioned above, choose "Properties" on the
now opening context menu and click on "Version" afterwards.

Bye,
Freudi
 
"jbh" <jbh@discussions.microsoft.com> wrote in message
news:2CC43562-2741-45B3-A856-06A1F0E2F83E@microsoft.com...

> I haven't a clue how to check the file version of the files manually.
>
> Where would I look?


If you have the XP Support Tools installed you would have filever.exe
to use in a cmd window. That's the easiest way IMO.


---
 
Hi Ottmar,

Well, I found the folder:

c:\windows\system32\

but there was no subfolder:

c:\windows\system32\dllcache\

Yes, I have it set to show hidden files and folders. No, it's not there.

This is an HP laptop, and from what I have read elsewhere, desktops have not
had problems - mostly laptops. Any thoughts or suggestions?

Thanks again for your thoughts...

jbh

"Ottmar Freudenberger" wrote:

> "jbh" <jbh@discussions.microsoft.com> schrieb:
> > "Ottmar Freudenberger" wrote:
> >
> >> "jbh" <jbh@discussions.microsoft.com> schrieb:
> >>
> >> [KB937143-IE7.log]
> >>
> >> > 28.281: AnalyzeForBranching: Getting file version for file
> >> > c:\windows\system32\dllcache\ieapfltr.dll failed with error 0x00000057
> >> > 36.984: AnalyzeForBranching: Getting file version for file
> >> > c:\windows\system32\dllcache\ie4uinit.exe failed with error 0x00000057
> >>
> >> Hm, could you check the file version of the above files manually?
> >>
> >> Which applications are running in the background while trying to install
> >> the/an update?
>
> > I haven't a clue how to check the file version of the files manually.
>
> Clicking on the files mentioned above, choose "Properties" on the
> now opening context menu and click on "Version" afterwards.
>
> Bye,
> Freudi
>
 
"jbh" <jbh@discussions.microsoft.com> wrote in message
news:D4201620-530D-4DFE-A153-4D26A159828E@microsoft.com...
> Hi Ottmar,
>
> Well, I found the folder:
>
> c:\windows\system32\
>
> but there was no subfolder:
>
> c:\windows\system32\dllcache\
>
> Yes, I have it set to show hidden files and folders. No, it's not there.


Prove it in a cmd window?

<example>
F:\WINDOWS>attrib system32
F:\WINDOWS\system32

F:\WINDOWS>cd system32

F:\WINDOWS\system32>attrib dllcache
SHR F:\WINDOWS\system32\dllcache
</example>

Also (in the same directory) perhaps you should try:

cacls dllcache

Actually the existence of dllcache isn't the most important thing.
The version of those two modules in %windir%\system32 would be more
significant. In fact, if a boot is required what could be even more significant
would be the name of the module to be copied (as seen in the registry under
value PendingFileRenameOperations.) E.g. find out what the name is and
find the version of that module instead.

(Reviewing your log for other ideas...)
Hmm... which account was this install log run under?
Perhaps you just need to Login As... Administrator and retry?

<extract from="your log">

> 37.734: [dumpDownloadTask] We have all necessary files for the package to
> install. Return STATUS_READY_TO_INSTALL
</extract>

Hint: If you right-click the Command Prompt shortcut and choose
Run As... you can execute commands in that cmd window under
another account (such as Administrator.) E.g. if your account is not
permitted to see dllcache that might explain that part of your symptoms.
If that helps you could also download and install the update manually
using the better account. Etc.


Good luck

Robert Aldwinckle
---


>
> This is an HP laptop, and from what I have read elsewhere, desktops have not
> had problems - mostly laptops. Any thoughts or suggestions?
>
> Thanks again for your thoughts...
>
> jbh
>
> "Ottmar Freudenberger" wrote:
>
>> "jbh" <jbh@discussions.microsoft.com> schrieb:
>> > "Ottmar Freudenberger" wrote:
>> >
>> >> "jbh" <jbh@discussions.microsoft.com> schrieb:
>> >>
>> >> [KB937143-IE7.log]
>> >>
>> >> > 28.281: AnalyzeForBranching: Getting file version for file
>> >> > c:\windows\system32\dllcache\ieapfltr.dll failed with error 0x00000057
>> >> > 36.984: AnalyzeForBranching: Getting file version for file
>> >> > c:\windows\system32\dllcache\ie4uinit.exe failed with error 0x00000057
>> >>
>> >> Hm, could you check the file version of the above files manually?
>> >>
>> >> Which applications are running in the background while trying to install
>> >> the/an update?
>>
>> > I haven't a clue how to check the file version of the files manually.
>>
>> Clicking on the files mentioned above, choose "Properties" on the
>> now opening context menu and click on "Version" afterwards.
>>
>> Bye,
>> Freudi
>>
 
Thanks Robert,

Not sure how much this helps ... much of what you said is Greek to me.

But I am the only 'administrator' on the computer. I'm the only one who
uses it, and I have full administrator rights. Besides, I've been doing
updates on this computer in the two years I've owned it, and have never had a
problem in applying any update until this one. At this point, I'm less
focused on finding out how to fix it, but frustrated that I need to - I've
checked the official MS page for KB937143, and it makes no mention of these
problems in installation, although there are obviously lots of people having
this trouble. How do they get alerted to this kind of problem? Why is it
almost exclusively laptops that are affected? Why would I want to install it
if the impact for many who go through the gyrations to do so is that they
then lose their Internet capability, and then have to undo the install
afterwards?

I guess what I really want to know is how to get rid of that little update
shield symbol, stop this update from trying to install (again, and again, and
again), and free up my computer to work again. It's very frustrating.

Sorry for the rant.

JBH

"Robert Aldwinckle" wrote:

> "jbh" <jbh@discussions.microsoft.com> wrote in message
> news:D4201620-530D-4DFE-A153-4D26A159828E@microsoft.com...
> > Hi Ottmar,
> >
> > Well, I found the folder:
> >
> > c:\windows\system32\
> >
> > but there was no subfolder:
> >
> > c:\windows\system32\dllcache\
> >
> > Yes, I have it set to show hidden files and folders. No, it's not there.
>
>
> Prove it in a cmd window?
>
> <example>
> F:\WINDOWS>attrib system32
> F:\WINDOWS\system32
>
> F:\WINDOWS>cd system32
>
> F:\WINDOWS\system32>attrib dllcache
> SHR F:\WINDOWS\system32\dllcache
> </example>
>
> Also (in the same directory) perhaps you should try:
>
> cacls dllcache
>
> Actually the existence of dllcache isn't the most important thing.
> The version of those two modules in %windir%\system32 would be more
> significant. In fact, if a boot is required what could be even more significant
> would be the name of the module to be copied (as seen in the registry under
> value PendingFileRenameOperations.) E.g. find out what the name is and
> find the version of that module instead.
>
> (Reviewing your log for other ideas...)
> Hmm... which account was this install log run under?
> Perhaps you just need to Login As... Administrator and retry?
>
> <extract from="your log">
>
> > 37.734: [dumpDownloadTask] We have all necessary files for the package to
> > install. Return STATUS_READY_TO_INSTALL
> </extract>
>
> Hint: If you right-click the Command Prompt shortcut and choose
> Run As... you can execute commands in that cmd window under
> another account (such as Administrator.) E.g. if your account is not
> permitted to see dllcache that might explain that part of your symptoms.
> If that helps you could also download and install the update manually
> using the better account. Etc.
>
>
> Good luck
>
> Robert Aldwinckle
> ---
>
>
> >
> > This is an HP laptop, and from what I have read elsewhere, desktops have not
> > had problems - mostly laptops. Any thoughts or suggestions?
> >
> > Thanks again for your thoughts...
> >
> > jbh
> >
> > "Ottmar Freudenberger" wrote:
> >
> >> "jbh" <jbh@discussions.microsoft.com> schrieb:
> >> > "Ottmar Freudenberger" wrote:
> >> >
> >> >> "jbh" <jbh@discussions.microsoft.com> schrieb:
> >> >>
> >> >> [KB937143-IE7.log]
> >> >>
> >> >> > 28.281: AnalyzeForBranching: Getting file version for file
> >> >> > c:\windows\system32\dllcache\ieapfltr.dll failed with error 0x00000057
> >> >> > 36.984: AnalyzeForBranching: Getting file version for file
> >> >> > c:\windows\system32\dllcache\ie4uinit.exe failed with error 0x00000057
> >> >>
> >> >> Hm, could you check the file version of the above files manually?
> >> >>
> >> >> Which applications are running in the background while trying to install
> >> >> the/an update?
> >>
> >> > I haven't a clue how to check the file version of the files manually.
> >>
> >> Clicking on the files mentioned above, choose "Properties" on the
> >> now opening context menu and click on "Version" afterwards.
> >>
> >> Bye,
> >> Freudi
> >>
>
>
>
 
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