Cumulative security update fails to install...

  • Thread starter Thread starter jbh
  • Start date Start date
J

jbh

Guest
Actually it was the following that would not install. Have tried several
times.

Cumulative Security Update for Internet Explorer 7 for Windows XP (KB937143)
Security Update for Windows XP (KB936021)

Any suggestions on how to get it them to install - the system has slowed
down to a crawl. I have tried turning off my virus software, but that hasn't
helped.
 
On Tue, 14 Aug 2007 13:14:01 -0700, jbh
<jbh@discussions.microsoft.com> wrote:

>Actually it was the following that would not install. Have tried several
>times.
>
>Cumulative Security Update for Internet Explorer 7 for Windows XP (KB937143)
>Security Update for Windows XP (KB936021)
>
>Any suggestions on how to get it them to install - the system has slowed
>down to a crawl. I have tried turning off my virus software, but that hasn't
>helped.

Same here.

All today's updates have failed to install on two machines.

KB937143 933579 936021 936782 938123
 
"jbh" <jbh@discussions.microsoft.com> schrieb:

> Actually it was the following that would not install. Have tried several
> times.
>
> Cumulative Security Update for Internet Explorer 7 for Windows XP (KB937143)
> Security Update for Windows XP (KB936021)

Have a look into the "KB937143-IE7.log" and "KB936021.log" files to be
found in the Windows folder for any error messages.

Bye,
Freudi
 
I have tried, but no such log file exists. The last log file was for a java
update earlier in the same day.

"Ottmar Freudenberger" wrote:

> "jbh" <jbh@discussions.microsoft.com> schrieb:
>
> > Actually it was the following that would not install. Have tried several
> > times.
> >
> > Cumulative Security Update for Internet Explorer 7 for Windows XP (KB937143)
> > Security Update for Windows XP (KB936021)
>
> Have a look into the "KB937143-IE7.log" and "KB936021.log" files to be
> found in the Windows folder for any error messages.
>
> Bye,
> Freudi
>
 
"jbh" <jbh@discussions.microsoft.com> schrieb:
> "Ottmar Freudenberger" wrote:
>
>> "jbh" <jbh@discussions.microsoft.com> schrieb:
>>
>> > Actually it was the following that would not install. Have tried several
>> > times.
>> >
>> > Cumulative Security Update for Internet Explorer 7 for Windows XP (KB937143)
>> > Security Update for Windows XP (KB936021)
>>
>> Have a look into the "KB937143-IE7.log" and "KB936021.log" files to be
>> found in the Windows folder for any error messages.

>I have tried, but no such log file exists.

Oh, I'm pretty sure they are there - in case you don't chase your
System with some "Cleaning" programs. You may wanna try the following
to see the LOG file's content:

Start -> Run -> %windir%\KB937143-IE7.log [Hit Enter key]
Start -> Run -> %windir%\KB936021.log [Hit Enter key]

Bye,
Freudi
--
Macht euer Windows sicherer: http://windowsupdate.microsoft.com - jetzt!
http://www.microsoft.com/germany/sicherheit/
Infos zu aktuellen Patches für IE, OE und WinXP: http://patch-info.de
Letzte Aktualisierung: IE - 14.08.07 / OE - 12.06.07 / WinXP - 14.08.07
 
Hello Ottmar,
I am having the same problem with KB937143. Here is the information from my
log.

0.765:
================================================================================
0.781: 2007/08/15 12:17:48.468 (local)
0.781:
C:\WINDOWS\SoftwareDistribution\Download\fbd74e253a9131770d5798b356214bc9\update\update.exe (version 6.2.29.0)
0.781: Failed To Enable SE_SHUTDOWN_PRIVILEGE
0.781: Hotfix started with following command line: -q -z -er
/ParentInfo:0c14687744d4114e9c4de99c36700a40
0.781: FileVersion of C:\Program Files\Internet Explorer\iexplore.exe is
Greater or Equal To 7.0.5730.11
0.781: FileVersion of C:\Program Files\Internet Explorer\iexplore.exe is
Less Than 7.1.0.0
0.781: Condition succeeded for section Test.IE7Install.Section in Line 1 of
PreRequisite
1.094: In Function TestVolatileFlag, line 11873, RegOpenKeyEx failed with
error 0x2
1.094: In Function TestVolatileFlag, line 11905, RegOpenKeyEx failed with
error 0x2
1.094: ---- Old Information In The Registry ------
1.094: Source:C:\WINDOWS\$NtUninstallKB925876$\spuninst\_000000_.tmp.dll
(6.2.29.0)
1.094: Destination:
1.094: Source:C:\WINDOWS\$NtUninstallKB925876$\spuninst\_000003_.tmp.dll
(6.2.29.0)
1.094: Destination:
1.094: Source:C:\WINDOWS\$NtUninstallKB925876$\spuninst
1.094: Destination:
1.094: Source:C:\WINDOWS\$NtUninstallKB925876$
1.094: Destination:
1.094: Source:c:\windows\$hf_mig$
1.094: Destination:
1.094: ---- New Information In The Registry ------
1.094: Source:C:\WINDOWS\$NtUninstallKB925876$\spuninst\_000000_.tmp.dll
(6.2.29.0)
1.094: Destination:
1.094: Source:C:\WINDOWS\$NtUninstallKB925876$\spuninst\_000003_.tmp.dll
(6.2.29.0)
1.094: Destination:
1.094: Source:C:\WINDOWS\$NtUninstallKB925876$\spuninst
1.094: Destination:
1.094: Source:C:\WINDOWS\$NtUninstallKB925876$
1.094: Destination:
1.094: Source:c:\windows\$hf_mig$
1.094: Destination:
1.094: SetProductTypes: InfProductBuildType=BuildType.IP
1.094: SetAltOsLoaderPath: No section uses DirId 65701; done.
1.094: CreateUninstall = 1,Directory = C:\WINDOWS\ie7updates\KB937143-IE7
1.109: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed:
0xe0000102
1.281: ref tag c:\windows\system32\sp4.cab does not exist
1.297: ref tag c:\windows\system32\sp3.cab does not exist
1.297: ref tag c:\windows\system32\sp2.cab does not exist
1.297: ref tag c:\windows\system32\sp1.cab does not exist
1.297: ref tag c:\windows\system32\driver.cab does not exist
1.297: ref tag c:\windows\system32\fp40ext.cab does not exist
1.297: ref tag c:\windows\system32\fp40ext1.cab does not exist
1.297: ref tag c:\windows\system32\wms4.cab does not exist
1.297: ref tag c:\windows\system32\wms41.cab does not exist
1.297: ref tag c:\windows\system32\ims.cab does not exist
1.297: ref tag c:\windows\system32\ims1.cab does not exist
1.297: ref tag c:\windows\system32\ins.cab does not exist
1.297: ref tag c:\windows\system32\ins1.cab does not exist
1.297: Starting AnalyzeComponents
1.297: AnalyzePhaseZero used 0 ticks
1.297: No c:\windows\INF\updtblk.inf file.
1.297: OEM file scan used 0 ticks
3.672: AnalyzePhaseOne: used 2375 ticks
3.672: AnalyzeComponents: Hotpatch analysis disabled; skipping.
3.672: AnalyzeComponents: Hotpatching is disabled.
3.672: FindFirstFile c:\windows\$hf_mig$\*.*
3.703: KB937143 Setup encountered an error: The update.ver file is not
correct.
3.734: KB937143 Setup encountered an error: The update.ver file is not
correct.
3.734: KB937143 Setup encountered an error: The update.ver file is not
correct.
3.734: KB937143 Setup encountered an error: The update.ver file is not
correct.
3.734: KB937143 Setup encountered an error: The update.ver file is not
correct.
3.750: KB937143 Setup encountered an error: The update.ver file is not
correct.
3.750: KB937143 Setup encountered an error: The update.ver file is not
correct.
3.750: KB937143 Setup encountered an error: The update.ver file is not
correct.
3.765: KB937143 Setup encountered an error: The update.ver file is not
correct.
3.765: KB937143 Setup encountered an error: The update.ver file is not
correct.
3.765: KB937143 Setup encountered an error: The update.ver file is not
correct.
4.047: AnalyzeForBranching used 266 ticks.
4.094: AnalyzePhaseTwo used 47 ticks
4.094: AnalyzePhaseThree used 0 ticks
4.094: AnalyzePhaseFive used 0 ticks
4.094: AnalyzePhaseSix used 0 ticks
4.094: AnalyzeComponents used 2797 ticks
4.094: Downloading 0 files
4.094: bPatchMode = TRUE
4.094: Inventory complete: ReturnStatus=0, 3000 ticks
4.094: Num Ticks for invent : 3000
4.094: VerifyTargetFileSize: Unable to verify size as Source = NULL for file
c:\windows\inf\HFX6F.tmp
4.094: Copied file: c:\windows\inf\branches.inf
4.219: Allocation size of drive C: is 4096 bytes, free space = 61615882240
bytes
4.312: AnalyzeDiskUsage: Skipping EstimateDiskUsageForUninstall.
4.312: Drive C: free 58761MB req: 55MB w/uninstall: NOT CALCULATED.
4.312: CabinetBuild complete
4.312: Num Ticks for Cabinet build : 218
4.312: DynamicStrings section not defined or empty.
4.312: FileInUse:: Detection disabled.
5.312: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed:
0xe0000102
5.625: Num Ticks for Backup : 1313
5.765: Num Ticks for creating uninst inf : 140
5.781: Registering Uninstall Program for -> KB937143-IE7, KB937143-IE7 , 0x0
5.781: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed:
0xe0000102
6.656: PFE2: Not avoiding Per File Exceptions.
6.703: GetCatVersion: Failed to retrieve version information from
C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\KB937143-IE7.cat with error 0x57
6.750: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
c:\windows\softwaredistribution\download\fbd74e253a9131770d5798b356214bc9\update\update_SP2QFE.inf
-> c:\windows\$hf_mig$\KB937143-IE7\update\update_SP2QFE.inf.
6.750: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
c:\windows\softwaredistribution\download\fbd74e253a9131770d5798b356214bc9\spuninst.exe -> c:\windows\$hf_mig$\KB937143-IE7\spuninst.exe.
6.750: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
c:\windows\softwaredistribution\download\fbd74e253a9131770d5798b356214bc9\spmsg.dll -> c:\windows\$hf_mig$\KB937143-IE7\spmsg.dll.
6.828: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
c:\windows\softwaredistribution\download\fbd74e253a9131770d5798b356214bc9\update\spcustom.dll -> c:\windows\$hf_mig$\KB937143-IE7\update\spcustom.dll.
6.828: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
c:\windows\softwaredistribution\download\fbd74e253a9131770d5798b356214bc9\update\KB937143-IE7.CAT
-> c:\windows\$hf_mig$\KB937143-IE7\update\KB937143-IE7.CAT.
6.828: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
c:\windows\softwaredistribution\download\fbd74e253a9131770d5798b356214bc9\update\update.exe -> c:\windows\$hf_mig$\KB937143-IE7\update\update.exe.
6.828: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
c:\windows\softwaredistribution\download\fbd74e253a9131770d5798b356214bc9\update\updspapi.dll -> c:\windows\$hf_mig$\KB937143-IE7\update\updspapi.dll.
6.875: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
c:\windows\softwaredistribution\download\fbd74e253a9131770d5798b356214bc9\update\update.ver -> c:\windows\$hf_mig$\KB937143-IE7\update\update.ver.
6.875: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
c:\windows\softwaredistribution\download\fbd74e253a9131770d5798b356214bc9\update\updatebr.inf -> c:\windows\$hf_mig$\KB937143-IE7\update\updatebr.inf.
6.875: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
c:\windows\softwaredistribution\download\fbd74e253a9131770d5798b356214bc9\update\eula.txt -> c:\windows\$hf_mig$\KB937143-IE7\update\eula.txt.
6.875: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
c:\windows\softwaredistribution\download\fbd74e253a9131770d5798b356214bc9\update\branches.inf -> c:\windows\$hf_mig$\KB937143-IE7\update\branches.inf.
6.922: Copied file: C:\WINDOWS\system32\wininet.dll
6.984: Copied file (delayed): C:\WINDOWS\system32\SET70.tmp
7.047: Copied file: C:\WINDOWS\system32\webcheck.dll
7.062: Copied file (delayed): C:\WINDOWS\system32\SET71.tmp
7.125: Copied file: C:\WINDOWS\system32\urlmon.dll
7.234: Copied file (delayed): C:\WINDOWS\system32\SET72.tmp
7.281: Copied file: C:\WINDOWS\system32\url.dll
7.281: Copied file (delayed): C:\WINDOWS\system32\SET73.tmp
7.328: Copied file: C:\WINDOWS\system32\occache.dll
7.406: Copied file: C:\WINDOWS\system32\mstime.dll
7.515: Copied file: C:\WINDOWS\system32\msrating.dll
7.578: Copied file: C:\WINDOWS\system32\mshtmled.dll
7.594: Copied file (delayed): C:\WINDOWS\system32\SET77.tmp
7.672: Copied file: C:\WINDOWS\system32\mshtml.dll
7.828: Copied file (delayed): C:\WINDOWS\system32\SET78.tmp
7.875: Copied file: C:\WINDOWS\system32\msfeedsbs.dll
7.890: Copied file (delayed): C:\WINDOWS\system32\SET79.tmp
7.953: Copied file: C:\WINDOWS\system32\msfeeds.dll
8.000: Copied file (delayed): C:\WINDOWS\system32\SET7A.tmp
8.125: Copied file: C:\WINDOWS\system32\jsproxy.dll
8.172: Copied file: C:\WINDOWS\system32\inetcpl.cpl
8.281: Copied file: C:\WINDOWS\system32\ieudinit.exe
8.344: Copied file: C:\WINDOWS\system32\iertutil.dll
8.375: Copied file (delayed): C:\WINDOWS\system32\SET7E.tmp
8.422: Copied file: C:\WINDOWS\system32\iernonce.dll
8.484: Copied file: C:\WINDOWS\system32\ieframe.dll
8.672: Copied file (delayed): C:\WINDOWS\system32\SET80.tmp
8.781: Copied file: C:\WINDOWS\system32\iedkcs32.dll
8.937: Copied file: C:\WINDOWS\system32\ieapfltr.dll
8.969: Copied file (delayed): C:\WINDOWS\system32\SET82.tmp
9.062: Copied file: C:\WINDOWS\system32\ieakui.dll
9.140: Copied file: C:\WINDOWS\system32\ieaksie.dll
9.203: Copied file: C:\WINDOWS\system32\ieakeng.dll
9.281: Copied file: C:\WINDOWS\system32\ie4uinit.exe
9.344: Copied file: C:\WINDOWS\system32\advpack.dll
9.359: Copied file (delayed): C:\WINDOWS\system32\SET87.tmp
9.406: Copied file: C:\Program Files\internet explorer\iexplore.exe
9.437: Copied file (delayed): C:\Program Files\internet explorer\SET88.tmp
9.484: Copied file: C:\WINDOWS\system32\extmgr.dll
9.531: Copied file: C:\WINDOWS\system32\DllCache\wininet.dll
9.594: Copied file: C:\WINDOWS\system32\DllCache\webcheck.dll
9.625: Copied file: C:\WINDOWS\system32\DllCache\urlmon.dll
9.656: Copied file: C:\WINDOWS\system32\DllCache\url.dll
9.672: Copied file: C:\WINDOWS\system32\DllCache\occache.dll
9.687: Copied file: C:\WINDOWS\system32\DllCache\mstime.dll
9.703: Copied file: C:\WINDOWS\system32\DllCache\msrating.dll
9.734: Copied file: C:\WINDOWS\system32\DllCache\mshtmled.dll
9.750: Copied file: C:\WINDOWS\system32\DllCache\mshtml.dll
9.781: Copied file: C:\WINDOWS\system32\DllCache\msfeedsbs.dll
9.797: Copied file: C:\WINDOWS\system32\DllCache\msfeeds.dll
9.812: Copied file: C:\WINDOWS\system32\DllCache\jsproxy.dll
9.844: Copied file: C:\WINDOWS\system32\DllCache\inetcpl.cpl
9.859: Copied file: C:\WINDOWS\system32\DllCache\iexplore.exe
9.890: Copied file: C:\WINDOWS\system32\DllCache\ieudinit.exe
9.906: Copied file: C:\WINDOWS\system32\DllCache\iertutil.dll
9.922: Copied file: C:\WINDOWS\system32\DllCache\iernonce.dll
9.937: Copied file: C:\WINDOWS\system32\DllCache\ieframe.dll
9.969: Copied file: C:\WINDOWS\system32\DllCache\iedkcs32.dll
9.984: Copied file: C:\WINDOWS\system32\DllCache\ieapfltr.dll
10.000: Copied file: C:\WINDOWS\system32\DllCache\ieakui.dll
10.015: Copied file: C:\WINDOWS\system32\DllCache\ieaksie.dll
10.031: Copied file: C:\WINDOWS\system32\DllCache\ieakeng.dll
10.047: Copied file: C:\WINDOWS\system32\DllCache\ie4uinit.exe
10.078: Copied file: C:\WINDOWS\system32\DllCache\extmgr.dll
10.094: Copied file: C:\WINDOWS\system32\DllCache\advpack.dll
10.094: Copied file: c:\windows\$hf_mig$\KB937143-IE7\SP2QFE\ieapfltr.dll
10.156: Copied file: c:\windows\$hf_mig$\KB937143-IE7\SP2QFE\extmgr.dll
10.219: Copied file: c:\windows\$hf_mig$\KB937143-IE7\SP2QFE\iedkcs32.dll
10.281: Copied file: c:\windows\$hf_mig$\KB937143-IE7\SP2QFE\ieakui.dll
10.328: Copied file: c:\windows\$hf_mig$\KB937143-IE7\SP2QFE\ieframe.dll
11.406: Copied file: c:\windows\$hf_mig$\KB937143-IE7\SP2QFE\advpack.dll
11.500: Copied file: c:\windows\$hf_mig$\KB937143-IE7\SP2QFE\ieaksie.dll
11.594: Copied file: c:\windows\$hf_mig$\KB937143-IE7\SP2QFE\webcheck.dll
11.719: Copied file: c:\windows\$hf_mig$\KB937143-IE7\SP2QFE\msfeedsbs.dll
11.781: Copied file: c:\windows\$hf_mig$\KB937143-IE7\SP2QFE\urlmon.dll
11.922: Copied file: c:\windows\$hf_mig$\KB937143-IE7\SP2QFE\wininet.dll
12.031: Copied file: c:\windows\$hf_mig$\KB937143-IE7\SP2QFE\mshtmled.dll
12.156: Copied file: c:\windows\$hf_mig$\KB937143-IE7\SP2QFE\jsproxy.dll
12.219: Copied file: c:\windows\$hf_mig$\KB937143-IE7\SP2QFE\ieudinit.exe
12.265: Copied file: c:\windows\$hf_mig$\KB937143-IE7\SP2QFE\msrating.dll
12.344: Copied file: c:\windows\$hf_mig$\KB937143-IE7\SP2QFE\occache.dll
12.406: Copied file: c:\windows\$hf_mig$\KB937143-IE7\SP2QFE\msfeeds.dll
12.500: Copied file: c:\windows\$hf_mig$\KB937143-IE7\SP2QFE\iexplore.exe
12.609: Copied file: c:\windows\$hf_mig$\KB937143-IE7\SP2QFE\mstime.dll
12.703: Copied file: c:\windows\$hf_mig$\KB937143-IE7\SP2QFE\ie4uinit.exe
12.781: Copied file: c:\windows\$hf_mig$\KB937143-IE7\SP2QFE\iertutil.dll
12.844: Copied file: c:\windows\$hf_mig$\KB937143-IE7\SP2QFE\ieframe.dll.mui
12.937: Copied file: c:\windows\$hf_mig$\KB937143-IE7\SP2QFE\inetcpl.cpl
13.062: Copied file: c:\windows\$hf_mig$\KB937143-IE7\SP2QFE\url.dll
13.140: Copied file: c:\windows\$hf_mig$\KB937143-IE7\SP2QFE\iernonce.dll
13.187: Copied file: c:\windows\$hf_mig$\KB937143-IE7\SP2QFE\ieapfltr.dat
13.312: Copied file: c:\windows\$hf_mig$\KB937143-IE7\SP2QFE\ieakeng.dll
13.390: Copied file: c:\windows\$hf_mig$\KB937143-IE7\SP2QFE\mshtml.dll
13.687: DoInstallation: Installing assemblies with source root path:
c:\windows\softwaredistribution\download\fbd74e253a9131770d5798b356214bc9\
13.687: Num Ticks for Copying files : 7922
13.859: DoRegistryUpdates:UpdSpInstallFromInfSection Failed for
ProductInstall.GlobalRegistryChanges.Install error: 0x5
13.859: INF_REGISTRY Failed
13.859: DoInstallation:DoRegistryUpdates failed
13.922: Access is denied.
13.953: KB937143 installation did not complete.

Select 'OK' to undo the changes that have been made.
13.953: Starting process:
C:\WINDOWS\ie7updates\KB937143-IE7\spuninst\spuninst.exe /~ -q -z
18.562: Software Update Rollback has completed with return code 0xbc2. This
rollback requires a reboot.
18.562: KB937143 installation did not complete.

Windows XP has been partially updated and may not work properly.
18.562: Update.exe extended error code = 0x5

Thanks in advance for any direction you can provide.
Warm Regards,
Dave


"Ottmar Freudenberger" wrote:

> "jbh" <jbh@discussions.microsoft.com> schrieb:
> > "Ottmar Freudenberger" wrote:
> >
> >> "jbh" <jbh@discussions.microsoft.com> schrieb:
> >>
> >> > Actually it was the following that would not install. Have tried several
> >> > times.
> >> >
> >> > Cumulative Security Update for Internet Explorer 7 for Windows XP (KB937143)
> >> > Security Update for Windows XP (KB936021)
> >>
> >> Have a look into the "KB937143-IE7.log" and "KB936021.log" files to be
> >> found in the Windows folder for any error messages.
>
> >I have tried, but no such log file exists.
>
> Oh, I'm pretty sure they are there - in case you don't chase your
> System with some "Cleaning" programs. You may wanna try the following
> to see the LOG file's content:
>
> Start -> Run -> %windir%\KB937143-IE7.log [Hit Enter key]
> Start -> Run -> %windir%\KB936021.log [Hit Enter key]
>
> Bye,
> Freudi
> --
> Macht euer Windows sicherer: http://windowsupdate.microsoft.com - jetzt!
> http://www.microsoft.com/germany/sicherheit/
> Infos zu aktuellen Patches für IE, OE und WinXP: http://patch-info.de
> Letzte Aktualisierung: IE - 14.08.07 / OE - 12.06.07 / WinXP - 14.08.07
>
>
 
"Dave" <Dave@discussions.microsoft.com> schrieb:

> 13.859: DoRegistryUpdates:UpdSpInstallFromInfSection Failed for
> ProductInstall.GlobalRegistryChanges.Install error: 0x5
> 13.859: INF_REGISTRY Failed
> 13.859: DoInstallation:DoRegistryUpdates failed
> 13.922: Access is denied.

"Something", most likely a software running in the background, is
restricting access to the registry. Writing premissions are needed
to complete the installation. Please disable *all* applications
running in the background, especially "Security" software and enable
the Windows Firewall before re-applying the update.

Bye,
Freudi
 
I see your point, however I shut down everything I could via taskmgr and was
still unable to install the update. I don't have any security software
installed on my computer and windows firewall is enabled. I still get the
same error:

11.000: DoRegistryUpdates:UpdSpInstallFromInfSection Failed for
ProductInstall.GlobalRegistryChanges.Install error: 0x5
11.000: INF_REGISTRY Failed
11.000: DoInstallation:DoRegistryUpdates failed
11.047: Access is denied.
11.047: KB937143 installation did not complete.

Any other ideas? Thanks for your input.
Warm Regards,
Dave

"Ottmar Freudenberger" wrote:

> "Dave" <Dave@discussions.microsoft.com> schrieb:
>
> > 13.859: DoRegistryUpdates:UpdSpInstallFromInfSection Failed for
> > ProductInstall.GlobalRegistryChanges.Install error: 0x5
> > 13.859: INF_REGISTRY Failed
> > 13.859: DoInstallation:DoRegistryUpdates failed
> > 13.922: Access is denied.
>
> "Something", most likely a software running in the background, is
> restricting access to the registry. Writing premissions are needed
> to complete the installation. Please disable *all* applications
> running in the background, especially "Security" software and enable
> the Windows Firewall before re-applying the update.
>
> Bye,
> Freudi
>
 
"Dave" <Dave@discussions.microsoft.com> schrieb:

>I see your point, however I shut down everything I could via taskmgr and was
> still unable to install the update.

Disable *every* entry you'll find under "Start -> Run -> msconfig [Hit
Enter] -> System Start" and let Windows reboot and apply the update
afterwards. Still no joy?

> 11.000: DoRegistryUpdates:UpdSpInstallFromInfSection Failed for
> ProductInstall.GlobalRegistryChanges.Install error: 0x5

See also http://support.microsoft.com/kb/917925/en-us and section
"Method 2" mentionend in there.

Bye,
Freudi
 
Hi Ottmar, This update is really giving me a headache.
I disabled everything in MSCONFIG and re-started after the warning about
starting in diagnostic mode I attempted to re-install the update. The
following updates where unable to be installed "Cumulative Security Update
for Internet Explorer 7 for Windows XP (KB937143)"

Tried option 2 in your previous link and the update worked. Not sure though
that MS should be releasing Updates that require manual registry corrections
in order to update..

Thanks for your help

"Ottmar Freudenberger" wrote:

> "Dave" <Dave@discussions.microsoft.com> schrieb:
>
> >I see your point, however I shut down everything I could via taskmgr and was
> > still unable to install the update.
>
> Disable *every* entry you'll find under "Start -> Run -> msconfig [Hit
> Enter] -> System Start" and let Windows reboot and apply the update
> afterwards. Still no joy?
>
> > 11.000: DoRegistryUpdates:UpdSpInstallFromInfSection Failed for
> > ProductInstall.GlobalRegistryChanges.Install error: 0x5
>
> See also http://support.microsoft.com/kb/917925/en-us and section
> "Method 2" mentionend in there.
>
> Bye,
> Freudi
>
 
Phew, that was a tough update. I had to follow method 2 and was able to
reset the permissions on 2 of the keys. SYSTEM had full access, but
Administrators had only "Read Only" access. Thanks very much for your help,
I would never have figured this out on my own. I have 2 other updates that
refuse to install also, but they aren't critical updates so I will attempt to
debug them as per this new enlightement. Thanks again Freudi.
Warm Regards,
Dave

"Ottmar Freudenberger" wrote:

> "Dave" <Dave@discussions.microsoft.com> schrieb:
>
> >I see your point, however I shut down everything I could via taskmgr and was
> > still unable to install the update.
>
> Disable *every* entry you'll find under "Start -> Run -> msconfig [Hit
> Enter] -> System Start" and let Windows reboot and apply the update
> afterwards. Still no joy?
>
> > 11.000: DoRegistryUpdates:UpdSpInstallFromInfSection Failed for
> > ProductInstall.GlobalRegistryChanges.Install error: 0x5
>
> See also http://support.microsoft.com/kb/917925/en-us and section
> "Method 2" mentionend in there.
>
> Bye,
> Freudi
>
 
"Qwelldrin" <Qwelldrin@discussions.microsoft.com> schrieb:

>> See also http://support.microsoft.com/kb/917925/en-us and section
>> "Method 2" mentionend in there.

> Tried option 2 in your previous link and the update worked.

Fine :-)

> Not sure though that MS should be releasing Updates that require
> manual registry corrections in order to update..

Well, in a normal system, there's no need to munge in the registry to
get the update installed. But there's a bunch of "Tools" and "Utilities"
out there, which are indeed manipulating the registry and are restric-
ting user rights for editing/updating the registry to prevent the user
from doing something which he shouldn't do (in the sense of the vendor
of these tools). While this may even be a good idea, it's causing
problems when an Windows update needs to access/change a registry key.
The real cause is not the update, but the restrictions set from whom/
whichever for whatever reason.

Nice weekend,
Freudi
 
"Dave" <Dave@discussions.microsoft.com> schrieb:

> Phew, that was a tough update. I had to follow method 2 and was able to
> reset the permissions on 2 of the keys. SYSTEM had full access, but
> Administrators had only "Read Only" access.

Hm, which software is running on your system normally? Especially
"Security" applications may have restricted the access to the reg
keys.

> Thanks very much for your help,

YW and HANW,
Freudi
 
Hi Freudi,
For information I run Norton 360, this is the only third party security
suite I have running on my system.

Qwell

"Ottmar Freudenberger" wrote:

> "Dave" <Dave@discussions.microsoft.com> schrieb:
>
> > Phew, that was a tough update. I had to follow method 2 and was able to
> > reset the permissions on 2 of the keys. SYSTEM had full access, but
> > Administrators had only "Read Only" access.
>
> Hm, which software is running on your system normally? Especially
> "Security" applications may have restricted the access to the reg
> keys.
>
> > Thanks very much for your help,
>
> YW and HANW,
> Freudi
>
 
"Qwelldrin" <Qwelldrin@discussions.microsoft.com> schrieb:

> For information I run Norton 360, this is the only third party security
> suite I have running on my system.

Well, that's "enough" to prevent your system from functioning
normally.

Bye,
Freudi
 
Agreed probebly was this that set the administrator settings but as this has
been the only Update to cause this problem ever. What was different about
this update that required a specific settings change to the administrator
rights that no IE update has required before?

Cheers,
Qwell

"Ottmar Freudenberger" wrote:

> "Qwelldrin" <Qwelldrin@discussions.microsoft.com> schrieb:
>
> > For information I run Norton 360, this is the only third party security
> > suite I have running on my system.
>
> Well, that's "enough" to prevent your system from functioning
> normally.
>
> Bye,
> Freudi
>
 
"Qwelldrin" <Qwelldrin@discussions.microsoft.com> schrieb:

> Agreed probebly was this that set the administrator settings but as this has
> been the only Update to cause this problem ever. What was different about
> this update that required a specific settings change to the administrator
> rights that no IE update has required before?

Nothing. You may want to contact Symantec support - or stay away from
Symantec's products at all.

Bye,
Freudi
 
Hi Freudi,
A note on the update.....
Running the autoupdate on two desktops.

Desktop 1 .Windows XP home SP2 & Norton 360.... Update completed with no
user action necesssary.

Desktop 2. Windows XP Pro SP2 & Norton 360.... Update completed with no user
action necessary.

Laptop 1. Windows MCE & Norton 360..... the update had to be installed
after a modification of the registry keys.

Is this possibly an MCE problem?

Cheers,
Q

"Ottmar Freudenberger" wrote:

> "Qwelldrin" <Qwelldrin@discussions.microsoft.com> schrieb:
>
> > For information I run Norton 360, this is the only third party security
> > suite I have running on my system.
>
> Well, that's "enough" to prevent your system from functioning
> normally.
>
> Bye,
> Freudi
>
 
"Qwelldrin" <Qwelldrin@discussions.microsoft.com> schrieb:

> A note on the update.....
> Running the autoupdate on two desktops.
>
> Desktop 1 .Windows XP home SP2 & Norton 360.... Update completed with no
> user action necesssary.
>
> Desktop 2. Windows XP Pro SP2 & Norton 360.... Update completed with no user
> action necessary.
>
> Laptop 1. Windows MCE & Norton 360..... the update had to be installed
> after a modification of the registry keys.
>
> Is this possibly an MCE problem?

Nope, having Symantec (especially but not exclusively Symantec) software
running in the background is like playing Russian Roulette to some extend.

Bye,
Freudi
 
It's Russian Roulette to have software that isn't Microsoft. Uninstall all
other software immediately. Promise never to do it again.


Lady Dungeness
Crabby, but Great Legs!
~~~~~~~~~~~~~~~~~~~~~~~~


"Ottmar Freudenberger" <freudi@gmx.net> wrote in message
news:OyOjWaa4HHA.2312@TK2MSFTNGP06.phx.gbl...
| "Qwelldrin" <Qwelldrin@discussions.microsoft.com> schrieb:
|
| > A note on the update.....
| > Running the autoupdate on two desktops.
| >
| > Desktop 1 .Windows XP home SP2 & Norton 360.... Update completed with
no
| > user action necesssary.
| >
| > Desktop 2. Windows XP Pro SP2 & Norton 360.... Update completed with no
user
| > action necessary.
| >
| > Laptop 1. Windows MCE & Norton 360..... the update had to be installed
| > after a modification of the registry keys.
| >
| > Is this possibly an MCE problem?
|
| Nope, having Symantec (especially but not exclusively Symantec) software
| running in the background is like playing Russian Roulette to some extend.
|
| Bye,
| Freudi
 
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