Windows 11 Unable to open files after unzipping

[Microsoft Windows]

A user A user downloads a zipped file via 0365 email or portal/website to their Win11 desktop in downloads. Right click on download, Extracts all within zip files to a folder and can see documents in folder. i.e. pdf or image. We've unzipped to local desktop and to a network drive. The documents will NOT open, or the folder is EMPTY.Sentinel One is not filtering it out. We've already worked with them on this issue. Permissions have been reviewed and have given user all rights. ADMINS and are experiencing the same issue. Reviewed Firewall permissions. Reviewed file folder views.Tried using 7zi

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