What options do I have when I do not have the Bitlocker Recovery Key?

  • Thread starter Thread starter Carrie Lucas
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Carrie Lucas

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My wife purchased an HP Pavilion laptop (model: 15-dy4013dx) about a year ago. At the time she purchased it, she did not keep any of the paperwork that came with it. Including (if it was included) the BitLocker Recovery Key.She has a Microsoft account and used it to login to the device. But the Recover Key was never stored within her profile.I booted the laptop with a USB key and now the system claims the Secure Boot policy has changed and it requires the recover key to boot back into Windows.Since we do not have the BitLocker recovery key, what options do we have at using this machine agai

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