Problems with Windows 7 and email send stalling

[Richard John]

On 07/06/2010 8:31 PM, Daave wrote:

> Richard John wrote:

>> When I send from my two computers running Windows 7 - one 32 bit one

>> 64, If I have a very large text message or an attachment of any size

>> (even a screen shot) the outgoing email message will stall. My old

>> desktop computer running XP does not have this problem.

>>

>> Any ideas? Thanks in advance

>

> Try the mozilla.support.thunderbird newsgroup.

>

> Or the Web forum:

>

> http://forums.mozillazine.org/viewforum.php?f=39

>

>

Been there - no help from them

 

[Richard John]

On 07/06/2010 8:31 PM, Daave wrote:

> Richard John wrote:

>> When I send from my two computers running Windows 7 - one 32 bit one

>> 64, If I have a very large text message or an attachment of any size

>> (even a screen shot) the outgoing email message will stall. My old

>> desktop computer running XP does not have this problem.

>>

>> Any ideas? Thanks in advance

>

> Try the mozilla.support.thunderbird newsgroup.

>

> Or the Web forum:

>

> http://forums.mozillazine.org/viewforum.php?f=39

>

>

Been there - no help from them

 

[Daave]

Richard John wrote:

> On 07/06/2010 8:31 PM, Daave wrote:

>> Richard John wrote:

>>> When I send from my two computers running Windows 7 - one 32 bit one

>>> 64, If I have a very large text message or an attachment of any size

>>> (even a screen shot) the outgoing email message will stall. My old

>>> desktop computer running XP does not have this problem.

>>>

>>> Any ideas? Thanks in advance

>>

>> Try the mozilla.support.thunderbird newsgroup.

>>

>> Or the Web forum:

>>

>> http://forums.mozillazine.org/viewforum.php?f=39

>>

>>

> Been there - no help from them



Been where? I suggested two different places.



You can try another e-mail client to determine if the issue is the

client (or its associated settings or how it interacts with Windows 7)

or the ISP.



You could always post to the Windows 7 Web forum PA Bear mentioned if

you believe this has something to do with the OS.

 

[Daave]

Richard John wrote:

> On 07/06/2010 8:31 PM, Daave wrote:

>> Richard John wrote:

>>> When I send from my two computers running Windows 7 - one 32 bit one

>>> 64, If I have a very large text message or an attachment of any size

>>> (even a screen shot) the outgoing email message will stall. My old

>>> desktop computer running XP does not have this problem.

>>>

>>> Any ideas? Thanks in advance

>>

>> Try the mozilla.support.thunderbird newsgroup.

>>

>> Or the Web forum:

>>

>> http://forums.mozillazine.org/viewforum.php?f=39

>>

>>

> Been there - no help from them



Been where? I suggested two different places.



You can try another e-mail client to determine if the issue is the

client (or its associated settings or how it interacts with Windows 7)

or the ISP.



You could always post to the Windows 7 Web forum PA Bear mentioned if

you believe this has something to do with the OS.

 

[PA Bear [MS MVP]]

Richard John wrote:

>>> When I send from my two computers running Windows 7 - one 32 bit one 64,

>>> If I have a very large text message or an attachment of any size (even a

>>> screen shot) the outgoing email message will stall. My old desktop

>>> computer running XP does not have this problem.

>>>

>>> Any ideas?

>>

>> Posting your question in the appropriate Win7-specific forum?

>> http://social.answers.microsoft.com/Forums/en-US/category/windows7

>>

>> Stating the Mail Client you're using and if the installed anti-virus

>> application is configured to scan outgoing & incoming mail?

>

> Using Mozilla Thunderbird and Microsoft Security Essentials but same

> problem with Essentials turned off



Microsoft Security Essentials (MSE) doesn't include email scanning /per se/.



Did you upgrade to Win7 or are they both new computers?



When (approx. date) did you install MSE and was the computer fully-patched

at Windows Update at the time?



What anti-virus application was installed before you installed MSE, was your

subscription still current, and did you uninstall it before you installed

MSE?



Has a(another) Norton or McAfee application ever been installed on the

computer (e.g., a free-trial version that came preinstalled when you bought

it)?

 

[PA Bear [MS MVP]]

Richard John wrote:

>>> When I send from my two computers running Windows 7 - one 32 bit one 64,

>>> If I have a very large text message or an attachment of any size (even a

>>> screen shot) the outgoing email message will stall. My old desktop

>>> computer running XP does not have this problem.

>>>

>>> Any ideas?

>>

>> Posting your question in the appropriate Win7-specific forum?

>> http://social.answers.microsoft.com/Forums/en-US/category/windows7

>>

>> Stating the Mail Client you're using and if the installed anti-virus

>> application is configured to scan outgoing & incoming mail?

>

> Using Mozilla Thunderbird and Microsoft Security Essentials but same

> problem with Essentials turned off



Microsoft Security Essentials (MSE) doesn't include email scanning /per se/.



Did you upgrade to Win7 or are they both new computers?



When (approx. date) did you install MSE and was the computer fully-patched

at Windows Update at the time?



What anti-virus application was installed before you installed MSE, was your

subscription still current, and did you uninstall it before you installed

MSE?



Has a(another) Norton or McAfee application ever been installed on the

computer (e.g., a free-trial version that came preinstalled when you bought

it)?

 

[apistomaster(nospam)]

Not very much useful information from OP that wasn't obtained like

pulling teeth.

I run the latest version of Thunderbird on 3 different laptops, 1-32

bit Windows Home Edition and 2-64 bit Windows 7 Home Premium,

If outgoing e-mails time out it is very likely it exceeded the time

limits set by your ISP and it is they rather than your machine. OS

version or e-mail client that is fault. Suspect a poor internet

connection.

Your ISP retains the same time constraints regardless of whether or

not the ISP is delivering fully at their "up to "X" Mbs upload speed".

So if your ISP is running slower than usual, e-mails can "time out." I

happen to have that kind of ISP(Clearwire) so I am used to this

happing from time to time on any of my machines and OS's.



I hardly think this has anything to do with which OS one is using.

XP took a long time to become about as good as it will ever be

getting.

Windows 7 is a major improvement over XP and Vista but I am very glad

the need for any new computers did not come up until Vista was canned.

XP is fine, I have no complaints. But it really is getting rather long

in the tooth.

New hardware has made XP more and more anachronistic, New OS versions

are best exploited with new hardware.

Maybe the learning curve is steeper than some care to deal with making

a transition from XP to Windows 7 but I had to learn quite a bit about

Windows 7 pretty fast when my XP machine was in a shop for repairs for

almost a month. I now use Win 7 for everything including accessing the

XP machine on my network.

 

[apistomaster(nospam)]

Not very much useful information from OP that wasn't obtained like

pulling teeth.

I run the latest version of Thunderbird on 3 different laptops, 1-32

bit Windows Home Edition and 2-64 bit Windows 7 Home Premium,

If outgoing e-mails time out it is very likely it exceeded the time

limits set by your ISP and it is they rather than your machine. OS

version or e-mail client that is fault. Suspect a poor internet

connection.

Your ISP retains the same time constraints regardless of whether or

not the ISP is delivering fully at their "up to "X" Mbs upload speed".

So if your ISP is running slower than usual, e-mails can "time out." I

happen to have that kind of ISP(Clearwire) so I am used to this

happing from time to time on any of my machines and OS's.



I hardly think this has anything to do with which OS one is using.

XP took a long time to become about as good as it will ever be

getting.

Windows 7 is a major improvement over XP and Vista but I am very glad

the need for any new computers did not come up until Vista was canned.

XP is fine, I have no complaints. But it really is getting rather long

in the tooth.

New hardware has made XP more and more anachronistic, New OS versions

are best exploited with new hardware.

Maybe the learning curve is steeper than some care to deal with making

a transition from XP to Windows 7 but I had to learn quite a bit about

Windows 7 pretty fast when my XP machine was in a shop for repairs for

almost a month. I now use Win 7 for everything including accessing the

XP machine on my network.

 

[Richard John]

On 07/06/2010 5:50 PM, Richard John wrote:

> When I send from my two computers running Windows 7 - one 32 bit one 64,

> If I have a very large text message or an attachment of any size (even a

> screen shot) the outgoing email message will stall. My old desktop

> computer running XP does not have this problem.

>

> Any ideas? Thanks in advance

> Richard

My Internet provider found the problem and I will quote his response below.



""I found the issue with TB 3.0. Thunderbird defaults the outgoing mail

server port to like 573. Probably so it can cache some info on disk.

Once I changed that port to 25 it works fine.





To change it click on Tools and then accounts. Select the Outgoing

Server(SMTP) option on the left side pane. Select your account and click

on edit. Change the port number to 25.""



This is an odd quirk with Win 7 and Thunderbird 3 as a combination.

Richard

 

[Richard John]

On 07/06/2010 5:50 PM, Richard John wrote:

> When I send from my two computers running Windows 7 - one 32 bit one 64,

> If I have a very large text message or an attachment of any size (even a

> screen shot) the outgoing email message will stall. My old desktop

> computer running XP does not have this problem.

>

> Any ideas? Thanks in advance

> Richard

My Internet provider found the problem and I will quote his response below.



""I found the issue with TB 3.0. Thunderbird defaults the outgoing mail

server port to like 573. Probably so it can cache some info on disk.

Once I changed that port to 25 it works fine.





To change it click on Tools and then accounts. Select the Outgoing

Server(SMTP) option on the left side pane. Select your account and click

on edit. Change the port number to 25.""



This is an odd quirk with Win 7 and Thunderbird 3 as a combination.

Richard

 

[Daave]

Richard John wrote:

> On 07/06/2010 5:50 PM, Richard John wrote:

>> When I send from my two computers running Windows 7 - one 32 bit one

>> 64, If I have a very large text message or an attachment of any size

>> (even a screen shot) the outgoing email message will stall. My old

>> desktop computer running XP does not have this problem.

>>

>> Any ideas? Thanks in advance

>> Richard

> My Internet provider found the problem and I will quote his response

> below.

> ""I found the issue with TB 3.0. Thunderbird defaults the outgoing

> mail server port to like 573. Probably so it can cache some info on

> disk. Once I changed that port to 25 it works fine.

>

>

> To change it click on Tools and then accounts. Select the Outgoing

> Server(SMTP) option on the left side pane. Select your account and

> click on edit. Change the port number to 25.""

>

> This is an odd quirk with Win 7 and Thunderbird 3 as a combination.



Thanks for letting us and others know. Was Thunderbird's SMTP port 25 on

the XP rig all along? (Or was it a different version of Thunderbird?

Maybe Windows 7 is a red herring.)

 

[VanguardLH]

Richard John wrote:



> On 07/06/2010 5:50 PM, Richard John wrote:

>> When I send from my two computers running Windows 7 - one 32 bit one 64,

>> If I have a very large text message or an attachment of any size (even a

>> screen shot) the outgoing email message will stall. My old desktop

>> computer running XP does not have this problem.

>>

>> Any ideas? Thanks in advance

>> Richard

> My Internet provider found the problem and I will quote his response below.

>

> ""I found the issue with TB 3.0. Thunderbird defaults the outgoing mail

> server port to like 573. Probably so it can cache some info on disk.

> Once I changed that port to 25 it works fine.

>

> To change it click on Tools and then accounts. Select the Outgoing

> Server(SMTP) option on the left side pane. Select your account and click

> on edit. Change the port number to 25.""

>

> This is an odd quirk with Win 7 and Thunderbird 3 as a combination.

> Richard



The install of TB3 does not use a default port of 573. It uses port 25

as the default when you define an email account. If port doesn't work,

you should next try port 587 (the port that e-mail clients are supposed

to use per RFC 2476).



RFC 2476 was ratified way back in December 1998 to correct an error in

port assignments. Port 25 was only supposed to get used between MTAs

(mail transfer agents; i.e., SMTP mail servers). It was not supposed to

get used by MUAs (mail user agents; i.e., e-mail clients). This RFC

stated that port 587 was supposed to get used by MUAs. However, ISPs

and e-mail providers didn't start complying until around 4 years later

and many still don't comply. As such, e-mail clients still default to

using port 25 when you define an e-mail account within them. Some

e-mail clients, like TB3, will attempt a test connect to the mail server

to determine on which port(s) it listens and offer to use that port, but

port 25 is still usually the default one used by e-mail clients.



That the e-mail account defined in TB3 was using port 573 means you

installed something else that modified your e-mail account's parameters.

Maybe you installed an extension, like some webmail proxy, and it

listens on port 573 (so your e-mail client has to use that port to

connect to that proxy) while the proxy uses 25 or 537 to connect to the

actual mail server. Maybe you installed anti-virus software whose proxy

listens on port 573 and it modified your e-mail account's settings.