On starting my HP Envy desktop i got the bitlocker recovery screen.

[Microsoft Windows]

On another device I opened my microsoft account and found a recovery key for the device and entered it. However, i get the message that it is the wrong key. In my account the key is an 8 digit alphanumeric. The blue bitlocker screen says the key id is an 8-4-4 4-11 alphanumeric. Please help?

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