my screen remains on even after shut down

Windows 11

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Dec 10, 2024
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i have got the windows 24H2 version installedits a new laptop - HPthe battery drains very fastwhen checking the battery usage - i see the screen remains on even after shut downi have disabled fast startup and also enabled all energy saving optionsi have also kept screen timeout at only 3 minsthe power button settings are already updated properly as shut down and not sleepi have ran the power troubleshoot alsobut still the laptop goes only in suspend mode and not shutdown screen remains on and eats up my batteryplease help

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