J
Jo-Anne
Guest
Hi, again, Rob,
Before I respond to your questions, here's something interesting that I
forgot about until I tried just now to get to the website from my third
computer.
On computer 1, I got the web address for the company by doing a Google
search.
On computers 2 and 3, I didn't do a Google search but simply typed the
company's web address at the IE address bar. On both of those computers, the
first time I typed the web address at the address bar, I got taken to the
Google search page for that company rather than to the company's web
address.
Here's the page I was taken to on computers 2 and 3 the first time I typed
www.lightoptions.net at the address bar (but not after the first time):
http://www.google.com/search?source...ss&ie=UTF-8&oe=UTF-8&rlz=1I7TSNB_enUS357US357
Any idea of why that happened?
Now on to your questions:
> Is Google your homepage in IE8? Do you have "Include updated website lists
> from Microsoft" checked on the Tools>Compatibility View Settings?
Google isn't my homepage on any of my computers.
> I actually get directed to http://www.lightoptions.net/e/index.asp when I
> copy and paste www.lightoptions.net. in the IE Address bar.
I don't get directed there when I do the same. I clicked on your link, and
it showed up in the address bar but got me the same error message as before.
> So they have changed the location of their homepage recently and the
> Google search results were using an old link. Search Spiders crawl web
> sites and index links and pages and meta data from web sites according to
> instructions in robots.txt.
>
> They need to go to Google site owners site and get the Google spiders to
> re-index their site each time they change the home page...
>
> Actually I just checked... they do not have a robots.txt file. The link
> you clicked on was probably a paid google adsence link. Tell them to visit
> the Google Site Owners site and to add a robots.txt file to their site and
> have the Google spiders index their site. They should get more information
> about how to maximize their Google ads from the G site owners site.
But it doesn't matter if I click on the Google link or hand-type the address
(either the old or the new) at the address bar. I still can't reach the
website.
> Their web page has some errors on it which may cause it not to display in
> some modern standards compliant web browsers. I charge too much to bother
> them with what should be changed. They probably outsource the programming
> for their site anyway.
>
> Perhaps thats why they recently changed their homepage. The programmers
> are trying to fix things. fix or f it.
>
> MS also charges for business support, so I guess they will be on their
> own.
>
> Your not programming it are you? Keeping quiet out of embarrassment?
>
> http://www.google.com/support/webmasters/bin/answer.py?hl=en&answer=35769
Nope, I'm not the programmer. When I called the company yesterday to tell
them what was happening, the woman who answered said: "Oh, I'll have to
contact our programmer; someone else reported this too." Unfortunately, she
then decided she didn't need to contact the programmer because she and her
colleagues at the store could get to the website there.
Anything else I can do before contacting the store again?
Thank you VERY much!
Jo-Anne
> "Jo-Anne" wrote in message
> news:e0lGJJzxKHA.5480@TK2MSFTNGP06.phx.gbl...
>> Hi, again, Rob,
>>
>> I unchecked the Google Toolbar shortly after I bought the computer.
>> However, at your suggestion, I started IE with no addons--and still no
>> luck getting to that website. As Robin suggested, I clicked on the cached
>> version of the main webpage at the Google.com search results and got it
>> (minus a lot of material on the page) as of March 11.
>>
>> My connection is DSL and quite fast, I think.
>>
>> If I want to contact the company, what should I say about what might be
>> causing the problem? (It's interesting that Bruce couldn't get to the
>> site and Robin could see only the cached page--same as I could.)
>>
>> Thank you again!
>>
>> Jo-Anne
>>
>>
>> "rob^_^" wrote in message
>> news:A07D11C9-3311-463B-9CF2-ED8201E769B3@microsoft.com...
>>> Hi Jo-Anne,
>>>
>>> Do you have the Google Toolbar enabled/Visible?
>>>
>>> Try to rule out Google and other IE Addons by starting IE in no Addons
>>> mode.
>>>
>>> Start>Programs>Accessories>System Tools>Internet Explorer (no Addons)
>>>
>>>
>>> I can get there no problems. They are US based so timeouts should not be
>>> the issue even if you have dialup. Apart from the html errors in their
>>> page there are no links to other sites and even placing the site in the
>>> Restricted zone does nothing.
>>>
>>> If no Addons mode works it may be one of your settings for the Google
>>> Toolbar (Quality control)... Click the Spanner options button on the
>>> toolbar you will see the options that are not compatible with IE8
>>> clearly marked. Uncheck them or disable/hide the GTB.
>>>
>>> Your version of the GTB is compatible with IE8. Just some of the options
>>> aren't.
>>>
>>> Regards.
>>>
>>> "Jo-Anne" wrote in message
>>> news:OUTXKixxKHA.984@TK2MSFTNGP05.phx.gbl...
>>>> Thank you, Rob! I tried your fixes, but they didn't work. After I did
>>>> the reset to default at the Security tab, it appeared that nothing had
>>>> changed; and "Automatically recover..." was already checked at the
>>>> Advanced tab. Here's what I got at the website you had me go to on my
>>>> computer running IE8:
>>>>
>>>> Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; GTB6.4;
>>>> .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)
>>>>
>>>> Thank you again!
>>>>
>>>> Jo-Anne
>>>>
>>>> "rob^_^" wrote in message
>>>> news:OxWWJ5wxKHA.3304@TK2MSFTNGP06.phx.gbl...
>>>>> Hi Jo-Anne,
>>>>>
>>>>> For your IE8 computer (I did not test with IE7 yet, but try to get the
>>>>> IE8 machine to work first) go
>>>>>
>>>>> Tools>Internet Options - Security tab, click the "Reset all zones to
>>>>> default" button.
>>>>>
>>>>> On the Advanced tab, check "Automatically recover from rendering
>>>>> errors with Compatibility View"
>>>>>
>>>>> Try to load the site again.
>>>>>
>>>>> There are some serious coding problems on their homepage... It works
>>>>> on my Vista IE8 machine and my XP IE8 machine with the above
>>>>> settings...
>>>>>
>>>>> If still no luck please go to
>>>>>
>>>>> http://enhanceie.com/ua.aspx
>>>>>
>>>>> and copy and post back with your userAgent string (the page above will
>>>>> explain what tf userAgent string is)
>>>>>
>>>>> Regards.
>>>>>
>>>>> "Jo-Anne" wrote in message
>>>>> news:#iUTUWwxKHA.1796@TK2MSFTNGP02.phx.gbl...
>>>>>> I'm using WinXP and IE7 on one computer and WinXP and IE8 on another.
>>>>>> Both are fully updated--the OS and Flash and Java.
>>>>>>
>>>>>> Neither computer has been able to display one website. It's for a
>>>>>> light fixture store; and when I phoned the store today, the people
>>>>>> who work there said they use WinXP and IE and the site displays just
>>>>>> fine (although someone else told them last week that the web page
>>>>>> couldn't be displayed).
>>>>>>
>>>>>> Any idea how I can get to this site? It's
>>>>>>
>>>>>> http://lightoptions.net/
>>>>>>
>>>>>> Thank you!
>>>>>>
>>>>>> Jo-Anne
>>>>>>
>>>>>>
>>>>
>>>>
>>
>>
Before I respond to your questions, here's something interesting that I
forgot about until I tried just now to get to the website from my third
computer.
On computer 1, I got the web address for the company by doing a Google
search.
On computers 2 and 3, I didn't do a Google search but simply typed the
company's web address at the IE address bar. On both of those computers, the
first time I typed the web address at the address bar, I got taken to the
Google search page for that company rather than to the company's web
address.
Here's the page I was taken to on computers 2 and 3 the first time I typed
www.lightoptions.net at the address bar (but not after the first time):
http://www.google.com/search?source...ss&ie=UTF-8&oe=UTF-8&rlz=1I7TSNB_enUS357US357
Any idea of why that happened?
Now on to your questions:
> Is Google your homepage in IE8? Do you have "Include updated website lists
> from Microsoft" checked on the Tools>Compatibility View Settings?
Google isn't my homepage on any of my computers.
> I actually get directed to http://www.lightoptions.net/e/index.asp when I
> copy and paste www.lightoptions.net. in the IE Address bar.
I don't get directed there when I do the same. I clicked on your link, and
it showed up in the address bar but got me the same error message as before.
> So they have changed the location of their homepage recently and the
> Google search results were using an old link. Search Spiders crawl web
> sites and index links and pages and meta data from web sites according to
> instructions in robots.txt.
>
> They need to go to Google site owners site and get the Google spiders to
> re-index their site each time they change the home page...
>
> Actually I just checked... they do not have a robots.txt file. The link
> you clicked on was probably a paid google adsence link. Tell them to visit
> the Google Site Owners site and to add a robots.txt file to their site and
> have the Google spiders index their site. They should get more information
> about how to maximize their Google ads from the G site owners site.
But it doesn't matter if I click on the Google link or hand-type the address
(either the old or the new) at the address bar. I still can't reach the
website.
> Their web page has some errors on it which may cause it not to display in
> some modern standards compliant web browsers. I charge too much to bother
> them with what should be changed. They probably outsource the programming
> for their site anyway.
>
> Perhaps thats why they recently changed their homepage. The programmers
> are trying to fix things. fix or f it.
>
> MS also charges for business support, so I guess they will be on their
> own.
>
> Your not programming it are you? Keeping quiet out of embarrassment?
>
> http://www.google.com/support/webmasters/bin/answer.py?hl=en&answer=35769
Nope, I'm not the programmer. When I called the company yesterday to tell
them what was happening, the woman who answered said: "Oh, I'll have to
contact our programmer; someone else reported this too." Unfortunately, she
then decided she didn't need to contact the programmer because she and her
colleagues at the store could get to the website there.
Anything else I can do before contacting the store again?
Thank you VERY much!
Jo-Anne
> "Jo-Anne" wrote in message
> news:e0lGJJzxKHA.5480@TK2MSFTNGP06.phx.gbl...
>> Hi, again, Rob,
>>
>> I unchecked the Google Toolbar shortly after I bought the computer.
>> However, at your suggestion, I started IE with no addons--and still no
>> luck getting to that website. As Robin suggested, I clicked on the cached
>> version of the main webpage at the Google.com search results and got it
>> (minus a lot of material on the page) as of March 11.
>>
>> My connection is DSL and quite fast, I think.
>>
>> If I want to contact the company, what should I say about what might be
>> causing the problem? (It's interesting that Bruce couldn't get to the
>> site and Robin could see only the cached page--same as I could.)
>>
>> Thank you again!
>>
>> Jo-Anne
>>
>>
>> "rob^_^" wrote in message
>> news:A07D11C9-3311-463B-9CF2-ED8201E769B3@microsoft.com...
>>> Hi Jo-Anne,
>>>
>>> Do you have the Google Toolbar enabled/Visible?
>>>
>>> Try to rule out Google and other IE Addons by starting IE in no Addons
>>> mode.
>>>
>>> Start>Programs>Accessories>System Tools>Internet Explorer (no Addons)
>>>
>>>
>>> I can get there no problems. They are US based so timeouts should not be
>>> the issue even if you have dialup. Apart from the html errors in their
>>> page there are no links to other sites and even placing the site in the
>>> Restricted zone does nothing.
>>>
>>> If no Addons mode works it may be one of your settings for the Google
>>> Toolbar (Quality control)... Click the Spanner options button on the
>>> toolbar you will see the options that are not compatible with IE8
>>> clearly marked. Uncheck them or disable/hide the GTB.
>>>
>>> Your version of the GTB is compatible with IE8. Just some of the options
>>> aren't.
>>>
>>> Regards.
>>>
>>> "Jo-Anne" wrote in message
>>> news:OUTXKixxKHA.984@TK2MSFTNGP05.phx.gbl...
>>>> Thank you, Rob! I tried your fixes, but they didn't work. After I did
>>>> the reset to default at the Security tab, it appeared that nothing had
>>>> changed; and "Automatically recover..." was already checked at the
>>>> Advanced tab. Here's what I got at the website you had me go to on my
>>>> computer running IE8:
>>>>
>>>> Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; GTB6.4;
>>>> .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)
>>>>
>>>> Thank you again!
>>>>
>>>> Jo-Anne
>>>>
>>>> "rob^_^" wrote in message
>>>> news:OxWWJ5wxKHA.3304@TK2MSFTNGP06.phx.gbl...
>>>>> Hi Jo-Anne,
>>>>>
>>>>> For your IE8 computer (I did not test with IE7 yet, but try to get the
>>>>> IE8 machine to work first) go
>>>>>
>>>>> Tools>Internet Options - Security tab, click the "Reset all zones to
>>>>> default" button.
>>>>>
>>>>> On the Advanced tab, check "Automatically recover from rendering
>>>>> errors with Compatibility View"
>>>>>
>>>>> Try to load the site again.
>>>>>
>>>>> There are some serious coding problems on their homepage... It works
>>>>> on my Vista IE8 machine and my XP IE8 machine with the above
>>>>> settings...
>>>>>
>>>>> If still no luck please go to
>>>>>
>>>>> http://enhanceie.com/ua.aspx
>>>>>
>>>>> and copy and post back with your userAgent string (the page above will
>>>>> explain what tf userAgent string is)
>>>>>
>>>>> Regards.
>>>>>
>>>>> "Jo-Anne" wrote in message
>>>>> news:#iUTUWwxKHA.1796@TK2MSFTNGP02.phx.gbl...
>>>>>> I'm using WinXP and IE7 on one computer and WinXP and IE8 on another.
>>>>>> Both are fully updated--the OS and Flash and Java.
>>>>>>
>>>>>> Neither computer has been able to display one website. It's for a
>>>>>> light fixture store; and when I phoned the store today, the people
>>>>>> who work there said they use WinXP and IE and the site displays just
>>>>>> fine (although someone else told them last week that the web page
>>>>>> couldn't be displayed).
>>>>>>
>>>>>> Any idea how I can get to this site? It's
>>>>>>
>>>>>> http://lightoptions.net/
>>>>>>
>>>>>> Thank you!
>>>>>>
>>>>>> Jo-Anne
>>>>>>
>>>>>>
>>>>
>>>>
>>
>>
