How to create a new profile when unable to get into computer

  • Thread starter Thread starter Sandi Mulder
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Sandi Mulder

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My daughters profile on her laptop corrupted, when she restarted the laptop her profile disappeared. I've tried to recover it by going back to its last point but it said it never saved anything. Now the laptop starts up with a "New User" and asks for a password however we have no idea what the password is. Have tried to 'reset password' but its saying ask your administrator but as far as I know there is none and there was always 1 profile on her laptop. I've searched the web, tried starting in safe modes and all sorts but nothing works. All instructions I can find are for when you can actually

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