download failure

dorothy · Jul 26, 2007

OK I will call ms. Will let you know what happens.

Thanks,
Dorothy

"TaurArian" wrote:

> PS - if all else fails - then the only thing left is to contact MS
>
> How to obtain assistance from MS Support
>
> Customers in the U.S. and Canada can receive technical support from
> Microsoft Product Support Services at 1-866-PCSAFETY. There is no-charge for
> support calls that are associated with security updates or using Automatic
> Updates. When you call, clearly state that your problem is. Note any error
> codes etc.
>
> In other countries, see http://support.microsoft.com/security
> "No-Charge Support...for virus and other security-related" issues in
> right-hand menu for localized contact information.
>
> For more information about how to contact Microsoft for support issues,
> visit the
> International Support Web site:
> https://support.microsoft.com/common/international.aspx
>
> When you do get a response that works, please post back and let others know
> so it helps everyone.
>
> Please also advise MS what you have already done etc so you are not
> duplicating anything.
>
>

dorothy · Jul 30, 2007

The problem is finally corrected. I went through a couple of people at PC
safety, got transferred to the tech dept. the second person there said it was
a dll problem.
He sent me a file to download and run. That fixed it. You might be able to
get it at the site I downloaded from, xpuptool.notlong.com. If not, if you
let me know how I will send you the file.

From the tech:
Here is a summary of the key points of the case for your records:

Action:
trying to perform windows update

Result:
***************************
unable to perform windows update

Cause:
**************************
dll file corruption

Resolution:
**********************
reregistered all dll files

I am
"TaurArian" wrote:

> PS - if all else fails - then the only thing left is to contact MS
>
> How to obtain assistance from MS Support
>
> Customers in the U.S. and Canada can receive technical support from
> Microsoft Product Support Services at 1-866-PCSAFETY. There is no-charge for
> support calls that are associated with security updates or using Automatic
> Updates. When you call, clearly state that your problem is. Note any error
> codes etc.
>
> In other countries, see http://support.microsoft.com/security
> "No-Charge Support...for virus and other security-related" issues in
> right-hand menu for localized contact information.
>
> For more information about how to contact Microsoft for support issues,
> visit the
> International Support Web site:
> https://support.microsoft.com/common/international.aspx
>
> When you do get a response that works, please post back and let others know
> so it helps everyone.
>
> Please also advise MS what you have already done etc so you are not
> duplicating anything.
>
>
> "TaurArian" wrote:
>
> > Okay Dorothy, did you have an error similar to Harvey's
> > This is some feedback I got from him
> >
> > "2007-05-31 08:04:34:945 3428 eb4 AUClnt FATAL: Error: 0x80004002. wuauclt
> > handler: failed to spawn COM server
> > in the WindowsUpdate.log. So I checked Services, and found that COM+ Event
> > System was started but COM+ System Application was not started. So I started
> > the latter one and changed it to Automatic. Then my Windows Updates (from the
> > WSUS server) all installed (58 of them!). Hurray!
> >
> > Sorry I didn't report the Event Viewer errors to you earlier. I can't be
> > 100% sure of which action fixed my problem, but I sure appreciate your help.
> >
> > Regards,
> >
> > Harvey"
> >
> >
> >
> >
> >
> > "dorothy" wrote:
> >
> > > It runs the black window, (DOS window?) which disappears before I can read it.
> > > But I ran the place where it is turned on. I also ran the Dell XP diagnostic
> > > tool and the only problem it found with security was that there were no
> > > updates.
> > >
> > > "TaurArian" wrote:
> > >
> > > > Make sure the autoupdate service is started.
> > > >
> > > > Start, run and type: cmd
> > > > This brings up a black dialog box
> > > >
> > > > Now type: net.exe start wuauserv
> > > >
> > > > You should receive: the requested service has already been started
> > > >
> > > >
> > > > "dorothy" wrote:
> > > >
> > > > > They still don't install. Or did you want me to download again? I did that
> > > > > yesterday and it took all day. I have about 75 updates waiting to be
> > > > > installed, at least that is what it says.
> > > > >
> > > > > The windows site tells me autoupdate is not on but it is.
> > > > >
> > > > > "TaurArian [MS-MVP]" wrote:
> > > > >
> > > > > > Try the following:-
> > > > > >
> > > > > > Click Start, select run and type the following (pressing okay after each one):-
> > > > > >
> > > > > > net.exe stop wuauserv
> > > > > >
> > > > > > regsvr32 wuapi.dll
> > > > > > regsvr32 wups.dll
> > > > > > regsvr32 wuaueng.dll
> > > > > > regsvr32 wucltui.dll
> > > > > > regsvr32 MSXML3.dll
> > > > > >
> > > > > > net.exe start wuauserv
> > > > > >
> > > > > > Reboot and try again.
> > > > > >
> > > > > >
> > > > > > --
> > > > > >

TaurArian [MS-MVP] · Jul 31, 2007

TaurArian [MS-MVP] · Jul 31, 2007

Forgot to say, thank you.

--
====================================
TaurArian [MS-MVP] 2005-2008 - Australia
====================================
How to make a good post: http://www.dts-l.org/goodpost.htm
Defending your machine: http://defendingyourmachine2.blogspot.com/
http://taurarian.mvps.org/index.htm

Emails will not be acknowledged - please post to the newsgroup so all may benefit.

"TaurArian [MS-MVP]" <taurarianREMOVECAPS@gmail.com> wrote in message
news:u3dOLm00HHA.1100@TK2MSFTNGP06.phx.gbl...
| Pleased the problem is finally fixed for you Dorothy.
| Yes, send me the file, I would like to examine it.
|
| --
| ====================================
| TaurArian [MS-MVP] 2005-2008 - Australia
| ====================================
| How to make a good post: http://www.dts-l.org/goodpost.htm
| Defending your machine: http://defendingyourmachine2.blogspot.com/
| http://taurarian.mvps.org/index.htm
|
|
|
| "dorothy" <dorothy@discussions.microsoft.com> wrote in message
| news:21D2B2A0-25D0-4F18-ACF7-4606B4F8D42A@microsoft.com...
|| The problem is finally corrected. I went through a couple of people at PC
|| safety, got transferred to the tech dept. the second person there said it was
|| a dll problem.
|| He sent me a file to download and run. That fixed it. You might be able to
|| get it at the site I downloaded from, xpuptool.notlong.com. If not, if you
|| let me know how I will send you the file.
||
|| From the tech:
|| Here is a summary of the key points of the case for your records:
||
|| Action:
|| trying to perform windows update
||
|| Result:
|| ***************************
|| unable to perform windows update
||
|| Cause:
|| **************************
|| dll file corruption
||
|| Resolution:
|| **********************
|| reregistered all dll files
||
||
|| I am
|| "TaurArian" wrote:
||
|| > PS - if all else fails - then the only thing left is to contact MS
|| >
|| > How to obtain assistance from MS Support
|| >
|| > Customers in the U.S. and Canada can receive technical support from
|| > Microsoft Product Support Services at 1-866-PCSAFETY. There is no-charge for
|| > support calls that are associated with security updates or using Automatic
|| > Updates. When you call, clearly state that your problem is. Note any error
|| > codes etc.
|| >
|| > In other countries, see http://support.microsoft.com/security
|| > "No-Charge Support...for virus and other security-related" issues in
|| > right-hand menu for localized contact information.
|| >
|| > For more information about how to contact Microsoft for support issues,
|| > visit the
|| > International Support Web site:
|| > https://support.microsoft.com/common/international.aspx
|| >
|| > When you do get a response that works, please post back and let others know
|| > so it helps everyone.
|| >
|| > Please also advise MS what you have already done etc so you are not
|| > duplicating anything.
|| >
|| >
|| > "TaurArian" wrote:
|| >
|| > > Okay Dorothy, did you have an error similar to Harvey's
|| > > This is some feedback I got from him
|| > >
|| > > "2007-05-31 08:04:34:945 3428 eb4 AUClnt FATAL: Error: 0x80004002. wuauclt
|| > > handler: failed to spawn COM server
|| > > in the WindowsUpdate.log. So I checked Services, and found that COM+ Event
|| > > System was started but COM+ System Application was not started. So I started
|| > > the latter one and changed it to Automatic. Then my Windows Updates (from the
|| > > WSUS server) all installed (58 of them!). Hurray!
|| > >
|| > > Sorry I didn't report the Event Viewer errors to you earlier. I can't be
|| > > 100% sure of which action fixed my problem, but I sure appreciate your help.
|| > >
|| > > Regards,
|| > >
|| > > Harvey"
|| > >
|| > >
|| > >
|| > >
|| > >
|| > > "dorothy" wrote:
|| > >
|| > > > It runs the black window, (DOS window?) which disappears before I can read it.
|| > > > But I ran the place where it is turned on. I also ran the Dell XP diagnostic
|| > > > tool and the only problem it found with security was that there were no
|| > > > updates.
|| > > >
|| > > > "TaurArian" wrote:
|| > > >
|| > > > > Make sure the autoupdate service is started.
|| > > > >
|| > > > > Start, run and type: cmd
|| > > > > This brings up a black dialog box
|| > > > >
|| > > > > Now type: net.exe start wuauserv
|| > > > >
|| > > > > You should receive: the requested service has already been started
|| > > > >
|| > > > >
|| > > > > "dorothy" wrote:
|| > > > >
|| > > > > > They still don't install. Or did you want me to download again? I did that
|| > > > > > yesterday and it took all day. I have about 75 updates waiting to be
|| > > > > > installed, at least that is what it says.
|| > > > > >
|| > > > > > The windows site tells me autoupdate is not on but it is.
|| > > > > >
|| > > > > > "TaurArian [MS-MVP]" wrote:
|| > > > > >
|| > > > > > > Try the following:-
|| > > > > > >
|| > > > > > > Click Start, select run and type the following (pressing okay after each
| one):-
|| > > > > > >
|| > > > > > > net.exe stop wuauserv
|| > > > > > >
|| > > > > > > regsvr32 wuapi.dll
|| > > > > > > regsvr32 wups.dll
|| > > > > > > regsvr32 wuaueng.dll
|| > > > > > > regsvr32 wucltui.dll
|| > > > > > > regsvr32 MSXML3.dll
|| > > > > > >
|| > > > > > > net.exe start wuauserv
|| > > > > > >
|| > > > > > > Reboot and try again.
|| > > > > > >
|| > > > > > >
|| > > > > > > --
|| > > > > > >
|
|

Albacore · Aug 4, 2007

Hello Dorothy,

I have a windows XP and my problem is exactly the same as the one that you
had a few days ago.

Its possible to download updates from Windows Update Service but it is
impossible to have the file installed on my computer. And i have in my
upload.log exactly the same message as yours. Same code error 0x80004002 and
the same text in the update log. No doubt.

So i went as you recommanded it on xpuptool.notlong.com (Semmes to be
Orbitfiles now). and i found a file named update.bat conceived by Sasidev.
There is nos precise indication of what this file does exactly.

Is that the one you used for your computer ?

Furthermore, even if i think it is the case, do you think this program will
fit french options of Windows.

If upload. bat designed by Sasidev is not the good one, would you be kind
enough to send me the file you used for your computer ?

Thank you for your Kindness

> The problem is finally corrected. I went through a couple of people at PC
> safety, got transferred to the tech dept. the second person there said it was
> a dll problem.
> He sent me a file to download and run. That fixed it. You might be able to
> get it at the site I downloaded from, xpuptool.notlong.com. If not, if you
> let me know how I will send you the file.
>
> From the tech:
> Here is a summary of the key points of the case for your records:
>
> Action:
> trying to perform windows update
>
> Result:
> ***************************
> unable to perform windows update
>
> Cause:
> **************************
> dll file corruption
>
> Resolution:
> **********************
> reregistered all dll files
>
>
> I am
> "TaurArian" wrote:
>
> > PS - if all else fails - then the only thing left is to contact MS
> >
> > How to obtain assistance from MS Support
> >
> > Customers in the U.S. and Canada can receive technical support from
> > Microsoft Product Support Services at 1-866-PCSAFETY. There is no-charge for
> > support calls that are associated with security updates or using Automatic
> > Updates. When you call, clearly state that your problem is. Note any error
> > codes etc.
> >
> > In other countries, see http://support.microsoft.com/security
> > "No-Charge Support...for virus and other security-related" issues in
> > right-hand menu for localized contact information.
> >
> > For more information about how to contact Microsoft for support issues,
> > visit the
> > International Support Web site:
> > https://support.microsoft.com/common/international.aspx
> >
> > When you do get a response that works, please post back and let others know
> > so it helps everyone.
> >
> > Please also advise MS what you have already done etc so you are not
> > duplicating anything.
> >
> >
> > "TaurArian" wrote:
> >
> > > Okay Dorothy, did you have an error similar to Harvey's
> > > This is some feedback I got from him
> > >
> > > "2007-05-31 08:04:34:945 3428 eb4 AUClnt FATAL: Error: 0x80004002. wuauclt
> > > handler: failed to spawn COM server
> > > in the WindowsUpdate.log. So I checked Services, and found that COM+ Event
> > > System was started but COM+ System Application was not started. So I started
> > > the latter one and changed it to Automatic. Then my Windows Updates (from the
> > > WSUS server) all installed (58 of them!). Hurray!
> > >
> > > Sorry I didn't report the Event Viewer errors to you earlier. I can't be
> > > 100% sure of which action fixed my problem, but I sure appreciate your help.
> > >
> > > Regards,
> > >
> > > Harvey"
> > >
> > >
> > >
> > >
> > >
> > > "dorothy" wrote:
> > >
> > > > It runs the black window, (DOS window?) which disappears before I can read it.
> > > > But I ran the place where it is turned on. I also ran the Dell XP diagnostic
> > > > tool and the only problem it found with security was that there were no
> > > > updates.
> > > >
> > > > "TaurArian" wrote:
> > > >
> > > > > Make sure the autoupdate service is started.
> > > > >
> > > > > Start, run and type: cmd
> > > > > This brings up a black dialog box
> > > > >
> > > > > Now type: net.exe start wuauserv
> > > > >
> > > > > You should receive: the requested service has already been started
> > > > >
> > > > >
> > > > > "dorothy" wrote:
> > > > >
> > > > > > They still don't install. Or did you want me to download again? I did that
> > > > > > yesterday and it took all day. I have about 75 updates waiting to be
> > > > > > installed, at least that is what it says.
> > > > > >
> > > > > > The windows site tells me autoupdate is not on but it is.
> > > > > >
> > > > > > "TaurArian [MS-MVP]" wrote:
> > > > > >
> > > > > > > Try the following:-
> > > > > > >
> > > > > > > Click Start, select run and type the following (pressing okay after each one):-
> > > > > > >
> > > > > > > net.exe stop wuauserv
> > > > > > >
> > > > > > > regsvr32 wuapi.dll
> > > > > > > regsvr32 wups.dll
> > > > > > > regsvr32 wuaueng.dll
> > > > > > > regsvr32 wucltui.dll
> > > > > > > regsvr32 MSXML3.dll
> > > > > > >
> > > > > > > net.exe start wuauserv
> > > > > > >
> > > > > > > Reboot and try again.
> > > > > > >
> > > > > > >
> > > > > > > --
> > > > > > >

download failure

dorothy

Guest

dorothy

Guest

TaurArian [MS-MVP]

Guest

TaurArian [MS-MVP]

Guest

Albacore

Guest

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