download failure

[dorothy]

I choose update and get the list. I choose to download. It starts to download
then a window pops up that says updates failed to download. I tried turning
off the firewall but that did not make any difference.

I have XP home, SP2, a dial-up connection to internet which means the
downloads should take hours so I know nothing has come in.

I upgraded to XP about 6 mos ago and have never been able to download any
security updates. At first a few did start but were incomplete. I have 512 MB
RAM
so that should not be a problem.

 

[TaurArian [MS-MVP]]

Clear the temporary internet cache.

Start/Run and type in: regsvr32 wintrust.dll
Click OK

Try WU again

If still no joy, then on the WU Website, select your history of updates - now click on
failed update (red mark) and see if there is an error code.
If there is an error code, write it down and post back or in the alternative, do a search
for the error code.



--
====================================
TaurArian [MS-MVP] 2005-2008 - Australia
====================================
How to make a good post: http://www.dts-l.org/goodpost.htm
Defending your machine: http://defendingyourmachine2.blogspot.com/
http://taurarian.mvps.org/index.htm

Emails will not be acknowledged - please post to the newsgroup so all may benefit.


"dorothy" <dorothy@discussions.microsoft.com> wrote in message
news:9ABD20F0-D776-4001-91AF-8232E4CA4F2C@microsoft.com...
|I choose update and get the list. I choose to download. It starts to download
| then a window pops up that says updates failed to download. I tried turning
| off the firewall but that did not make any difference.
|
| I have XP home, SP2, a dial-up connection to internet which means the
| downloads should take hours so I know nothing has come in.
|
| I upgraded to XP about 6 mos ago and have never been able to download any
| security updates. At first a few did start but were incomplete. I have 512 MB
| RAM
| so that should not be a problem.
|
|

 

[dorothy]

I cleared the TIC did the start/run thing, tried WU.
It says there is no history of downloads, nothing.
Still says I need to upgrade WU components and choosing that option and dwnld
gives me nothing, no error.
I clicked on the details for the download. that says 0 KB, 0 min, ready to
install.

I remember I might have downloaded that once and then decided not to install
it after I read what it was. I have looked for a file that might be that but
didn't find anything. Don't really have much idea about where to look.

Thanks for your help.
Dorothy

"TaurArian [MS-MVP]" wrote:

> Clear the temporary internet cache.
>
> Start/Run and type in: regsvr32 wintrust.dll
> Click OK
>
> Try WU again
>
> If still no joy, then on the WU Website, select your history of updates - now click on
> failed update (red mark) and see if there is an error code.
> If there is an error code, write it down and post back or in the alternative, do a search
> for the error code.
>
>
>
> --
> ====================================
> TaurArian [MS-MVP] 2005-2008 - Australia
> ====================================
> How to make a good post: http://www.dts-l.org/goodpost.htm
> Defending your machine: http://defendingyourmachine2.blogspot.com/
> http://taurarian.mvps.org/index.htm
>
> Emails will not be acknowledged - please post to the newsgroup so all may benefit.
>
>
> "dorothy" <dorothy@discussions.microsoft.com> wrote in message
> news:9ABD20F0-D776-4001-91AF-8232E4CA4F2C@microsoft.com...
> |I choose update and get the list. I choose to download. It starts to download
> | then a window pops up that says updates failed to download. I tried turning
> | off the firewall but that did not make any difference.
> |
> | I have XP home, SP2, a dial-up connection to internet which means the
> | downloads should take hours so I know nothing has come in.
> |
> | I upgraded to XP about 6 mos ago and have never been able to download any
> | security updates. At first a few did start but were incomplete. I have 512 MB
> | RAM
> | so that should not be a problem.
> |
> |
>
>
>

 

[TaurArian [MS-MVP]]

Try renaming the SoftwareDistribution folder

Click Start, Choose Run.
In the Run box, type services.msc.
Click OK.
Right-click the Automatic Updates service.
Click Stop.
Stopping the service will take a moment.

Rename the "SoftwareDistribution" folder:
a. Click Start, click Run, type %systemroot%, and then click OK.
b. Right-click the SoftwareDistribution folder, and then click Rename.
c. Type SoftwareDistribution.old, and then press ENTER to rename this folder.

Click Start. Choose Run.
In the Run box, type services.msc.
Click OK.
Right-click the Automatic Updates service.
Click Start.
Starting the service will take a moment.


You'll lose the history but as you haven't got one it's irrelevant.

By renaming this folder, you'll clear any corruption or temporary downloaded files etc.

If everything works okay afterwards, then delete the folder you renamed.

Windows re-creates it next time you visit the update site.

Some have to reboot after renaming the folder. Again clear the Temporary internet files
before visiting WU.

If still no joy, try installing the new WU client - see this article
The Windows Update Web site and the Microsoft Update Web site do not scan for updates when
you repair a failed installation of Windows XP Service Pack 2 or of Windows XP Service
Pack 1
http://support.microsoft.com/kb/916259

--
====================================
TaurArian [MS-MVP] 2005-2008 - Australia
====================================
How to make a good post: http://www.dts-l.org/goodpost.htm
Defending your machine: http://defendingyourmachine2.blogspot.com/
http://taurarian.mvps.org/index.htm

Emails will not be acknowledged - please post to the newsgroup so all may benefit.


"dorothy" <dorothy@discussions.microsoft.com> wrote in message
news:873833DF-8145-4ECD-9A52-106E5C29B243@microsoft.com...
|
| I cleared the TIC did the start/run thing, tried WU.
| It says there is no history of downloads, nothing.
| Still says I need to upgrade WU components and choosing that option and dwnld
| gives me nothing, no error.
| I clicked on the details for the download. that says 0 KB, 0 min, ready to
| install.
|
| I remember I might have downloaded that once and then decided not to install
| it after I read what it was. I have looked for a file that might be that but
| didn't find anything. Don't really have much idea about where to look.
|
| Thanks for your help.
| Dorothy
|
| "TaurArian [MS-MVP]" wrote:
|
| > Clear the temporary internet cache.
| >
| > Start/Run and type in: regsvr32 wintrust.dll
| > Click OK
| >
| > Try WU again
| >
| > If still no joy, then on the WU Website, select your history of updates - now click on
| > failed update (red mark) and see if there is an error code.
| > If there is an error code, write it down and post back or in the alternative, do a
search
| > for the error code.
| >
| >
| >
| > --
| > ====================================
| > TaurArian [MS-MVP] 2005-2008 - Australia
| > ====================================
| > How to make a good post: http://www.dts-l.org/goodpost.htm
| > Defending your machine: http://defendingyourmachine2.blogspot.com/
| > http://taurarian.mvps.org/index.htm
| >
| > Emails will not be acknowledged - please post to the newsgroup so all may benefit.
| >
| >
| > "dorothy" <dorothy@discussions.microsoft.com> wrote in message
| > news:9ABD20F0-D776-4001-91AF-8232E4CA4F2C@microsoft.com...
| > |I choose update and get the list. I choose to download. It starts to download
| > | then a window pops up that says updates failed to download. I tried turning
| > | off the firewall but that did not make any difference.
| > |
| > | I have XP home, SP2, a dial-up connection to internet which means the
| > | downloads should take hours so I know nothing has come in.
| > |
| > | I upgraded to XP about 6 mos ago and have never been able to download any
| > | security updates. At first a few did start but were incomplete. I have 512 MB
| > | RAM
| > | so that should not be a problem.
| > |
| > |
| >
| >
| >

 

[dorothy]

Still nothing. I did all that. Following the MS "problem solution" I was able
to delete all the .dll files, but did not find the .exe files. Tried the
relead anyway.
Something downloaded. I ran install which seemed to run but left a message
that it wasn't needed as I already had the program.

I remembered now that shield icon with what might be a ! on my tool bar. It
used to want to install an update. I clicked on that - no window now but
something seems to be downloading - very slowly. After 2hrs, only 3% show
when I point to the icon. I didn't loose the 3% when the connection timed
out and redialed, but at that rate I am not hopeful.

Thanks,
Dorothy

"TaurArian [MS-MVP]" wrote:

> Try renaming the SoftwareDistribution folder
>
> Click Start, Choose Run.
> In the Run box, type services.msc.
> Click OK.
> Right-click the Automatic Updates service.
> Click Stop.
> Stopping the service will take a moment.
>
> Rename the "SoftwareDistribution" folder:
> a. Click Start, click Run, type %systemroot%, and then click OK.
> b. Right-click the SoftwareDistribution folder, and then click Rename.
> c. Type SoftwareDistribution.old, and then press ENTER to rename this folder.
>
> Click Start. Choose Run.
> In the Run box, type services.msc.
> Click OK.
> Right-click the Automatic Updates service.
> Click Start.
> Starting the service will take a moment.
>
>
> You'll lose the history but as you haven't got one it's irrelevant.
>
> By renaming this folder, you'll clear any corruption or temporary downloaded files etc.
>
> If everything works okay afterwards, then delete the folder you renamed.
>
> Windows re-creates it next time you visit the update site.
>
> Some have to reboot after renaming the folder. Again clear the Temporary internet files
> before visiting WU.
>
> If still no joy, try installing the new WU client - see this article
> The Windows Update Web site and the Microsoft Update Web site do not scan for updates when
> you repair a failed installation of Windows XP Service Pack 2 or of Windows XP Service
> Pack 1
> http://support.microsoft.com/kb/916259
>

 

[dorothy]

So I let the little icon do its thing. Late this afternoon it got up to 85%
download.
The next time I looked it said 0%. Shortly after that a window popped up
that said downloads were ready so I clicked install. Wasn't long before I got
a notice that "some had failed to install". from the list it must have been
all of them.
So when I click on the icon now it still wants to install 74 downloads.

Thanks,
Dorothy

"dorothy" wrote:

> Still nothing. I did all that. Following the MS "problem solution" I was able
> to delete all the .dll files, but did not find the .exe files. Tried the
> relead anyway.
> Something downloaded. I ran install which seemed to run but left a message
> that it wasn't needed as I already had the program.
>
> I remembered now that shield icon with what might be a ! on my tool bar. It
> used to want to install an update. I clicked on that - no window now but
> something seems to be downloading - very slowly. After 2hrs, only 3% show
> when I point to the icon. I didn't loose the 3% when the connection timed
> out and redialed, but at that rate I am not hopeful.
>
> Thanks,
> Dorothy
>
> "TaurArian [MS-MVP]" wrote:
>
> > Try renaming the SoftwareDistribution folder
> >
> > Click Start, Choose Run.
> > In the Run box, type services.msc.
> > Click OK.
> > Right-click the Automatic Updates service.
> > Click Stop.
> > Stopping the service will take a moment.
> >
> > Rename the "SoftwareDistribution" folder:
> > a. Click Start, click Run, type %systemroot%, and then click OK.
> > b. Right-click the SoftwareDistribution folder, and then click Rename.
> > c. Type SoftwareDistribution.old, and then press ENTER to rename this folder.
> >
> > Click Start. Choose Run.
> > In the Run box, type services.msc.
> > Click OK.
> > Right-click the Automatic Updates service.
> > Click Start.
> > Starting the service will take a moment.
> >
> >
> > You'll lose the history but as you haven't got one it's irrelevant.
> >
> > By renaming this folder, you'll clear any corruption or temporary downloaded files etc.
> >
> > If everything works okay afterwards, then delete the folder you renamed.
> >
> > Windows re-creates it next time you visit the update site.
> >
> > Some have to reboot after renaming the folder. Again clear the Temporary internet files
> > before visiting WU.
> >
> > If still no joy, try installing the new WU client - see this article
> > The Windows Update Web site and the Microsoft Update Web site do not scan for updates when
> > you repair a failed installation of Windows XP Service Pack 2 or of Windows XP Service
> > Pack 1
> > http://support.microsoft.com/kb/916259
> >
>

 

[TaurArian]

Dorothy, we'll need to check the Windows updatelog

Go to Start > Run > type in
%windir%\windowsupdate.log
Click OK

Information: How to read the Windowsupdate.log file
http://support.microsoft.com/kb/902093

Have a look for error codes and see if there are any listed. If appropriate
copy and paste the log into this thread. Hopefully you don't have something
rare.



"dorothy" wrote:

> So I let the little icon do its thing. Late this afternoon it got up to 85%
> download.
> The next time I looked it said 0%. Shortly after that a window popped up
> that said downloads were ready so I clicked install. Wasn't long before I got
> a notice that "some had failed to install". from the list it must have been
> all of them.
> So when I click on the icon now it still wants to install 74 downloads.
>
> Thanks,
> Dorothy
>
> "dorothy" wrote:
>
> > Still nothing. I did all that. Following the MS "problem solution" I was able
> > to delete all the .dll files, but did not find the .exe files. Tried the
> > relead anyway.
> > Something downloaded. I ran install which seemed to run but left a message
> > that it wasn't needed as I already had the program.
> >
> > I remembered now that shield icon with what might be a ! on my tool bar. It
> > used to want to install an update. I clicked on that - no window now but
> > something seems to be downloading - very slowly. After 2hrs, only 3% show
> > when I point to the icon. I didn't loose the 3% when the connection timed
> > out and redialed, but at that rate I am not hopeful.
> >
> > Thanks,
> > Dorothy
> >
> > "TaurArian [MS-MVP]" wrote:
> >
> > > Try renaming the SoftwareDistribution folder
> > >
> > > Click Start, Choose Run.
> > > In the Run box, type services.msc.
> > > Click OK.
> > > Right-click the Automatic Updates service.
> > > Click Stop.
> > > Stopping the service will take a moment.
> > >
> > > Rename the "SoftwareDistribution" folder:
> > > a. Click Start, click Run, type %systemroot%, and then click OK.
> > > b. Right-click the SoftwareDistribution folder, and then click Rename.
> > > c. Type SoftwareDistribution.old, and then press ENTER to rename this folder.
> > >
> > > Click Start. Choose Run.
> > > In the Run box, type services.msc.
> > > Click OK.
> > > Right-click the Automatic Updates service.
> > > Click Start.
> > > Starting the service will take a moment.
> > >
> > >
> > > You'll lose the history but as you haven't got one it's irrelevant.
> > >
> > > By renaming this folder, you'll clear any corruption or temporary downloaded files etc.
> > >
> > > If everything works okay afterwards, then delete the folder you renamed.
> > >
> > > Windows re-creates it next time you visit the update site.
> > >
> > > Some have to reboot after renaming the folder. Again clear the Temporary internet files
> > > before visiting WU.
> > >
> > > If still no joy, try installing the new WU client - see this article
> > > The Windows Update Web site and the Microsoft Update Web site do not scan for updates when
> > > you repair a failed installation of Windows XP Service Pack 2 or of Windows XP Service
> > > Pack 1
> > > http://support.microsoft.com/kb/916259
> > >
> >

 

[dorothy]

I appreciate your time and patience

They mostly seem to be a repetition of this -
2007-07-24 16:13:47:282 3372 970 AUClnt FATAL: Error: 0x80004002. wuauclt
handler: failed to spawn COM server
2007-07-24 16:13:47:302 656 f60 Handler FATAL: 0x80004002: ERROR: Remote
update handler container process created (PID: 3372), but exited before
signaling event

There are a bunch of these also -
2007-07-24 16:44:57:572 656 da8 AU # WARNING: Install skipped
2007-07-24 16:44:57:572 656 da8 AU >>## RESUMED ## AU: Installing update
[UpdateId = {DD167F04-69E8-46A0-83DA-D4A5143EDBF1}]
2007-07-24 16:44:57:572 656 bdc Agent * WARNING: Exit code = 0x80004002

Thanks,
Dorothy

"TaurArian" wrote:

> Dorothy, we'll need to check the Windows updatelog
>
> Go to Start > Run > type in
> %windir%\windowsupdate.log
> Click OK
>
> Information: How to read the Windowsupdate.log file
> http://support.microsoft.com/kb/902093
>
> Have a look for error codes and see if there are any listed. If appropriate
> copy and paste the log into this thread. Hopefully you don't have something
> rare.
>
>

 

[dorothy]

Should I try the procedure you gave here?


Jlm 7/19/2007 12:17 AM PST
Question
Due to a crash I had to recover my Windows XP.
Since then WindowsUpdate finds and downloads updates properly but cannot
install them. All are rejected with the following errors:

Any why can I find this on Google and not on ms WU update help site?
I just googled "FATAL: 0x80004002".

"dorothy" wrote:

> I appreciate your time and patience
>
> They mostly seem to be a repetition of this -
> 2007-07-24 16:13:47:282 3372 970 AUClnt FATAL: Error: 0x80004002. wuauclt
> handler: failed to spawn COM server
> 2007-07-24 16:13:47:302 656 f60 Handler FATAL: 0x80004002: ERROR: Remote
> update handler container process created (PID: 3372), but exited before
> signaling event
>
> There are a bunch of these also -
> 2007-07-24 16:44:57:572 656 da8 AU # WARNING: Install skipped
> 2007-07-24 16:44:57:572 656 da8 AU >>## RESUMED ## AU: Installing update
> [UpdateId = {DD167F04-69E8-46A0-83DA-D4A5143EDBF1}]
> 2007-07-24 16:44:57:572 656 bdc Agent * WARNING: Exit code = 0x80004002
>
> Thanks,
> Dorothy
>
> "TaurArian" wrote:
>
> > Dorothy, we'll need to check the Windows updatelog
> >
> > Go to Start > Run > type in
> > %windir%\windowsupdate.log
> > Click OK
> >
> > Information: How to read the Windowsupdate.log file
> > http://support.microsoft.com/kb/902093
> >
> > Have a look for error codes and see if there are any listed. If appropriate
> > copy and paste the log into this thread. Hopefully you don't have something
> > rare.
> >
> >

 

[TaurArian [MS-MVP]]

Try the following:-

Click Start, select run and type the following (pressing okay after each one):-

net.exe stop wuauserv

regsvr32 wuapi.dll
regsvr32 wups.dll
regsvr32 wuaueng.dll
regsvr32 wucltui.dll
regsvr32 MSXML3.dll

net.exe start wuauserv

Reboot and try again.


--
====================================
TaurArian [MS-MVP] 2005-2008 - Australia
====================================
How to make a good post: http://www.dts-l.org/goodpost.htm
Defending your machine: http://defendingyourmachine2.blogspot.com/
http://taurarian.mvps.org/index.htm

Emails will not be acknowledged - please post to the newsgroup so all may benefit.


"dorothy" <dorothy@discussions.microsoft.com> wrote in message
news:5EC5B605-AC24-4A24-AF17-29B75F3CE19A@microsoft.com...
| Should I try the procedure you gave here?
|
|
| Jlm 7/19/2007 12:17 AM PST
| Question
| Due to a crash I had to recover my Windows XP.
| Since then WindowsUpdate finds and downloads updates properly but cannot
| install them. All are rejected with the following errors:
|
| Any why can I find this on Google and not on ms WU update help site?
| I just googled "FATAL: 0x80004002".
|
| "dorothy" wrote:
|
| > I appreciate your time and patience
| >
| > They mostly seem to be a repetition of this -
| > 2007-07-24 16:13:47:282 3372 970 AUClnt FATAL: Error: 0x80004002. wuauclt
| > handler: failed to spawn COM server
| > 2007-07-24 16:13:47:302 656 f60 Handler FATAL: 0x80004002: ERROR: Remote
| > update handler container process created (PID: 3372), but exited before
| > signaling event
| >
| > There are a bunch of these also -
| > 2007-07-24 16:44:57:572 656 da8 AU # WARNING: Install skipped
| > 2007-07-24 16:44:57:572 656 da8 AU >>## RESUMED ## AU: Installing update
| > [UpdateId = {DD167F04-69E8-46A0-83DA-D4A5143EDBF1}]
| > 2007-07-24 16:44:57:572 656 bdc Agent * WARNING: Exit code = 0x80004002
| >
| > Thanks,
| > Dorothy
| >
| > "TaurArian" wrote:
| >
| > > Dorothy, we'll need to check the Windows updatelog
| > >
| > > Go to Start > Run > type in
| > > %windir%\windowsupdate.log
| > > Click OK
| > >
| > > Information: How to read the Windowsupdate.log file
| > > http://support.microsoft.com/kb/902093
| > >
| > > Have a look for error codes and see if there are any listed. If appropriate
| > > copy and paste the log into this thread. Hopefully you don't have something
| > > rare.
| > >
| > >

 

[dorothy]

They still don't install. Or did you want me to download again? I did that
yesterday and it took all day. I have about 75 updates waiting to be
installed, at least that is what it says.

The windows site tells me autoupdate is not on but it is.

"TaurArian [MS-MVP]" wrote:

> Try the following:-
>
> Click Start, select run and type the following (pressing okay after each one):-
>
> net.exe stop wuauserv
>
> regsvr32 wuapi.dll
> regsvr32 wups.dll
> regsvr32 wuaueng.dll
> regsvr32 wucltui.dll
> regsvr32 MSXML3.dll
>
> net.exe start wuauserv
>
> Reboot and try again.
>
>
> --
>

 

[dorothy]

I just got the same ": Error: 0x80004002" when I tried to install Win.Defender
updates. My virus program is not reporting any problem with updates.

"dorothy" wrote:

> They still don't install. Or did you want me to download again? I did that
> yesterday and it took all day. I have about 75 updates waiting to be
> installed, at least that is what it says.
>
> The windows site tells me autoupdate is not on but it is.
>
> "TaurArian [MS-MVP]" wrote:
>
> > Try the following:-
> >
> > Click Start, select run and type the following (pressing okay after each one):-
> >
> > net.exe stop wuauserv
> >
> > regsvr32 wuapi.dll
> > regsvr32 wups.dll
> > regsvr32 wuaueng.dll
> > regsvr32 wucltui.dll
> > regsvr32 MSXML3.dll
> >
> > net.exe start wuauserv
> >
> > Reboot and try again.
> >
> >
> > --
> >

 

[TaurArian]

Make sure the autoupdate service is started.

Start, run and type: cmd
This brings up a black dialog box

Now type: net.exe start wuauserv

You should receive: the requested service has already been started


"dorothy" wrote:

> They still don't install. Or did you want me to download again? I did that
> yesterday and it took all day. I have about 75 updates waiting to be
> installed, at least that is what it says.
>
> The windows site tells me autoupdate is not on but it is.
>
> "TaurArian [MS-MVP]" wrote:
>
> > Try the following:-
> >
> > Click Start, select run and type the following (pressing okay after each one):-
> >
> > net.exe stop wuauserv
> >
> > regsvr32 wuapi.dll
> > regsvr32 wups.dll
> > regsvr32 wuaueng.dll
> > regsvr32 wucltui.dll
> > regsvr32 MSXML3.dll
> >
> > net.exe start wuauserv
> >
> > Reboot and try again.
> >
> >
> > --
> >

 

[dorothy]

It runs the black window, (DOS window?) which disappears before I can read it.
But I ran the place where it is turned on. I also ran the Dell XP diagnostic
tool and the only problem it found with security was that there were no
updates.

"TaurArian" wrote:

> Make sure the autoupdate service is started.
>
> Start, run and type: cmd
> This brings up a black dialog box
>
> Now type: net.exe start wuauserv
>
> You should receive: the requested service has already been started
>
>
> "dorothy" wrote:
>
> > They still don't install. Or did you want me to download again? I did that
> > yesterday and it took all day. I have about 75 updates waiting to be
> > installed, at least that is what it says.
> >
> > The windows site tells me autoupdate is not on but it is.
> >
> > "TaurArian [MS-MVP]" wrote:
> >
> > > Try the following:-
> > >
> > > Click Start, select run and type the following (pressing okay after each one):-
> > >
> > > net.exe stop wuauserv
> > >
> > > regsvr32 wuapi.dll
> > > regsvr32 wups.dll
> > > regsvr32 wuaueng.dll
> > > regsvr32 wucltui.dll
> > > regsvr32 MSXML3.dll
> > >
> > > net.exe start wuauserv
> > >
> > > Reboot and try again.
> > >
> > >
> > > --
> > >

 

[TaurArian]

Okay Dorothy, did you have an error similar to Harvey's
This is some feedback I got from him

"2007-05-31 08:04:34:945 3428 eb4 AUClnt FATAL: Error: 0x80004002. wuauclt
handler: failed to spawn COM server
in the WindowsUpdate.log. So I checked Services, and found that COM+ Event
System was started but COM+ System Application was not started. So I started
the latter one and changed it to Automatic. Then my Windows Updates (from the
WSUS server) all installed (58 of them!). Hurray!

Sorry I didn't report the Event Viewer errors to you earlier. I can't be
100% sure of which action fixed my problem, but I sure appreciate your help.

Regards,

Harvey"





"dorothy" wrote:

> It runs the black window, (DOS window?) which disappears before I can read it.
> But I ran the place where it is turned on. I also ran the Dell XP diagnostic
> tool and the only problem it found with security was that there were no
> updates.
>
> "TaurArian" wrote:
>
> > Make sure the autoupdate service is started.
> >
> > Start, run and type: cmd
> > This brings up a black dialog box
> >
> > Now type: net.exe start wuauserv
> >
> > You should receive: the requested service has already been started
> >
> >
> > "dorothy" wrote:
> >
> > > They still don't install. Or did you want me to download again? I did that
> > > yesterday and it took all day. I have about 75 updates waiting to be
> > > installed, at least that is what it says.
> > >
> > > The windows site tells me autoupdate is not on but it is.
> > >
> > > "TaurArian [MS-MVP]" wrote:
> > >
> > > > Try the following:-
> > > >
> > > > Click Start, select run and type the following (pressing okay after each one):-
> > > >
> > > > net.exe stop wuauserv
> > > >
> > > > regsvr32 wuapi.dll
> > > > regsvr32 wups.dll
> > > > regsvr32 wuaueng.dll
> > > > regsvr32 wucltui.dll
> > > > regsvr32 MSXML3.dll
> > > >
> > > > net.exe start wuauserv
> > > >
> > > > Reboot and try again.
> > > >
> > > >
> > > > --
> > > >

 

[TaurArian]

PS - if all else fails - then the only thing left is to contact MS

How to obtain assistance from MS Support

Customers in the U.S. and Canada can receive technical support from
Microsoft Product Support Services at 1-866-PCSAFETY. There is no-charge for
support calls that are associated with security updates or using Automatic
Updates. When you call, clearly state that your problem is. Note any error
codes etc.

In other countries, see http://support.microsoft.com/security
"No-Charge Support...for virus and other security-related" issues in
right-hand menu for localized contact information.

For more information about how to contact Microsoft for support issues,
visit the
International Support Web site:
https://support.microsoft.com/common/international.aspx

When you do get a response that works, please post back and let others know
so it helps everyone.

Please also advise MS what you have already done etc so you are not
duplicating anything.


"TaurArian" wrote:

> Okay Dorothy, did you have an error similar to Harvey's
> This is some feedback I got from him
>
> "2007-05-31 08:04:34:945 3428 eb4 AUClnt FATAL: Error: 0x80004002. wuauclt
> handler: failed to spawn COM server
> in the WindowsUpdate.log. So I checked Services, and found that COM+ Event
> System was started but COM+ System Application was not started. So I started
> the latter one and changed it to Automatic. Then my Windows Updates (from the
> WSUS server) all installed (58 of them!). Hurray!
>
> Sorry I didn't report the Event Viewer errors to you earlier. I can't be
> 100% sure of which action fixed my problem, but I sure appreciate your help.
>
> Regards,
>
> Harvey"
>
>
>
>
>
> "dorothy" wrote:
>
> > It runs the black window, (DOS window?) which disappears before I can read it.
> > But I ran the place where it is turned on. I also ran the Dell XP diagnostic
> > tool and the only problem it found with security was that there were no
> > updates.
> >
> > "TaurArian" wrote:
> >
> > > Make sure the autoupdate service is started.
> > >
> > > Start, run and type: cmd
> > > This brings up a black dialog box
> > >
> > > Now type: net.exe start wuauserv
> > >
> > > You should receive: the requested service has already been started
> > >
> > >
> > > "dorothy" wrote:
> > >
> > > > They still don't install. Or did you want me to download again? I did that
> > > > yesterday and it took all day. I have about 75 updates waiting to be
> > > > installed, at least that is what it says.
> > > >
> > > > The windows site tells me autoupdate is not on but it is.
> > > >
> > > > "TaurArian [MS-MVP]" wrote:
> > > >
> > > > > Try the following:-
> > > > >
> > > > > Click Start, select run and type the following (pressing okay after each one):-
> > > > >
> > > > > net.exe stop wuauserv
> > > > >
> > > > > regsvr32 wuapi.dll
> > > > > regsvr32 wups.dll
> > > > > regsvr32 wuaueng.dll
> > > > > regsvr32 wucltui.dll
> > > > > regsvr32 MSXML3.dll
> > > > >
> > > > > net.exe start wuauserv
> > > > >
> > > > > Reboot and try again.
> > > > >
> > > > >
> > > > > --
> > > > >

 

[dorothy]

I got a lot of these:

2007-07-24 16:13:47:282 3372 970 AUClnt FATAL: Error: 0x80004002. wuauclt
handler: failed to spawn COM server

Probably one for every update in there.
Looked like the same thing to me.

Are we talking about installing. I think they are downloaded, maybe.
They just won't install. I have no idea if this will all fit together to you.

"TaurArian" wrote:

> Okay Dorothy, did you have an error similar to Harvey's
> This is some feedback I got from him
>
> "2007-05-31 08:04:34:945 3428 eb4 AUClnt FATAL: Error: 0x80004002. wuauclt
> handler: failed to spawn COM server
> in the WindowsUpdate.log. So I checked Services, and found that COM+ Event
> System was started but COM+ System Application was not started. So I started
> the latter one and changed it to Automatic. Then my Windows Updates (from the
> WSUS server) all installed (58 of them!). Hurray!
>
> Sorry I didn't report the Event Viewer errors to you earlier. I can't be
> 100% sure of which action fixed my problem, but I sure appreciate your help.
>
> Regards,
>
> Harvey"
>
>
>
>
>
> "dorothy" wrote:
>
> > It runs the black window, (DOS window?) which disappears before I can read it.
> > But I ran the place where it is turned on. I also ran the Dell XP diagnostic
> > tool and the only problem it found with security was that there were no
> > updates.
> >
> > "TaurArian" wrote:
> >
> > > Make sure the autoupdate service is started.
> > >
> > > Start, run and type: cmd
> > > This brings up a black dialog box
> > >
> > > Now type: net.exe start wuauserv
> > >
> > > You should receive: the requested service has already been started
> > >
> > >
> > > "dorothy" wrote:
> > >
> > > > They still don't install. Or did you want me to download again? I did that
> > > > yesterday and it took all day. I have about 75 updates waiting to be
> > > > installed, at least that is what it says.
> > > >
> > > > The windows site tells me autoupdate is not on but it is.
> > > >
> > > > "TaurArian [MS-MVP]" wrote:
> > > >
> > > > > Try the following:-
> > > > >
> > > > > Click Start, select run and type the following (pressing okay after each one):-
> > > > >
> > > > > net.exe stop wuauserv
> > > > >
> > > > > regsvr32 wuapi.dll
> > > > > regsvr32 wups.dll
> > > > > regsvr32 wuaueng.dll
> > > > > regsvr32 wucltui.dll
> > > > > regsvr32 MSXML3.dll
> > > > >
> > > > > net.exe start wuauserv
> > > > >
> > > > > Reboot and try again.
> > > > >
> > > > >
> > > > > --
> > > > >

 

[TaurArian]

Try Harvey's suggestion then

To check the services :
Click Start, select Run and type: services.msc



"dorothy" wrote:

> I got a lot of these:
>
> 2007-07-24 16:13:47:282 3372 970 AUClnt FATAL: Error: 0x80004002. wuauclt
> handler: failed to spawn COM server
>
> Probably one for every update in there.
> Looked like the same thing to me.
>
> Are we talking about installing. I think they are downloaded, maybe.
> They just won't install. I have no idea if this will all fit together to you.
>
> "TaurArian" wrote:
>
> > Okay Dorothy, did you have an error similar to Harvey's
> > This is some feedback I got from him
> >
> > "2007-05-31 08:04:34:945 3428 eb4 AUClnt FATAL: Error: 0x80004002. wuauclt
> > handler: failed to spawn COM server
> > in the WindowsUpdate.log. So I checked Services, and found that COM+ Event
> > System was started but COM+ System Application was not started. So I started
> > the latter one and changed it to Automatic. Then my Windows Updates (from the
> > WSUS server) all installed (58 of them!). Hurray!
> >
> > Sorry I didn't report the Event Viewer errors to you earlier. I can't be
> > 100% sure of which action fixed my problem, but I sure appreciate your help.
> >
> > Regards,
> >
> > Harvey"
> >
> >
> >
> >
> >
> > "dorothy" wrote:
> >
> > > It runs the black window, (DOS window?) which disappears before I can read it.
> > > But I ran the place where it is turned on. I also ran the Dell XP diagnostic
> > > tool and the only problem it found with security was that there were no
> > > updates.
> > >
> > > "TaurArian" wrote:
> > >
> > > > Make sure the autoupdate service is started.
> > > >
> > > > Start, run and type: cmd
> > > > This brings up a black dialog box
> > > >
> > > > Now type: net.exe start wuauserv
> > > >
> > > > You should receive: the requested service has already been started
> > > >
> > > >
> > > > "dorothy" wrote:
> > > >
> > > > > They still don't install. Or did you want me to download again? I did that
> > > > > yesterday and it took all day. I have about 75 updates waiting to be
> > > > > installed, at least that is what it says.
> > > > >
> > > > > The windows site tells me autoupdate is not on but it is.
> > > > >
> > > > > "TaurArian [MS-MVP]" wrote:
> > > > >
> > > > > > Try the following:-
> > > > > >
> > > > > > Click Start, select run and type the following (pressing okay after each one):-
> > > > > >
> > > > > > net.exe stop wuauserv
> > > > > >
> > > > > > regsvr32 wuapi.dll
> > > > > > regsvr32 wups.dll
> > > > > > regsvr32 wuaueng.dll
> > > > > > regsvr32 wucltui.dll
> > > > > > regsvr32 MSXML3.dll
> > > > > >
> > > > > > net.exe start wuauserv
> > > > > >
> > > > > > Reboot and try again.
> > > > > >
> > > > > >
> > > > > > --
> > > > > >

 

[dorothy]

I am not sure if my last post went through.
I got a lot of these, probably one for every update:

2007-07-24 16:13:47:282 3372 970 AUClnt FATAL: Error: 0x80004002. wuauclt
handler: failed to spawn COM server

Are we talking about install. Somewhere along the way I think I did get them
to download. But they won't install. I get a message that "some updates
failed to install". No specific error .

"TaurArian" wrote:

> Okay Dorothy, did you have an error similar to Harvey's
> This is some feedback I got from him
>
> "2007-05-31 08:04:34:945 3428 eb4 AUClnt FATAL: Error: 0x80004002. wuauclt
> handler: failed to spawn COM server
> in the WindowsUpdate.log. So I checked Services, and found that COM+ Event
> System was started but COM+ System Application was not started. So I started
> the latter one and changed it to Automatic. Then my Windows Updates (from the
> WSUS server) all installed (58 of them!). Hurray!
>
> Sorry I didn't report the Event Viewer errors to you earlier. I can't be
> 100% sure of which action fixed my problem, but I sure appreciate your help.
>
> Regards,
>
> Harvey"
>
>
>
>
>
> "dorothy" wrote:
>
> > It runs the black window, (DOS window?) which disappears before I can read it.
> > But I ran the place where it is turned on. I also ran the Dell XP diagnostic
> > tool and the only problem it found with security was that there were no
> > updates.
> >
> > "TaurArian" wrote:
> >
> > > Make sure the autoupdate service is started.
> > >
> > > Start, run and type: cmd
> > > This brings up a black dialog box
> > >
> > > Now type: net.exe start wuauserv
> > >
> > > You should receive: the requested service has already been started
> > >
> > >
> > > "dorothy" wrote:
> > >
> > > > They still don't install. Or did you want me to download again? I did that
> > > > yesterday and it took all day. I have about 75 updates waiting to be
> > > > installed, at least that is what it says.
> > > >
> > > > The windows site tells me autoupdate is not on but it is.
> > > >
> > > > "TaurArian [MS-MVP]" wrote:
> > > >
> > > > > Try the following:-
> > > > >
> > > > > Click Start, select run and type the following (pressing okay after each one):-
> > > > >
> > > > > net.exe stop wuauserv
> > > > >
> > > > > regsvr32 wuapi.dll
> > > > > regsvr32 wups.dll
> > > > > regsvr32 wuaueng.dll
> > > > > regsvr32 wucltui.dll
> > > > > regsvr32 MSXML3.dll
> > > > >
> > > > > net.exe start wuauserv
> > > > >
> > > > > Reboot and try again.
> > > > >
> > > > >
> > > > > --
> > > > >

 

[Robert Aldwinckle]

"dorothy" <dorothy@discussions.microsoft.com> wrote in message
news:0345FA48-35E3-44DB-8B83-CC2C9E59E21F@microsoft.com...
> It runs the black window, (DOS window?) which disappears before I can read it.


I strongly suspect this is an indication that you didn't completely follow
TaurArian's instructions. If you opened a cmd window it would stay open
and allow you to enter any command, including the ones she gave you.

The symptom you are describing happens when somebody tries to Run...
commands which need to be executed from the command-line.


> But I ran the place where it is turned on.


What does that mean? Have you tried the full set of commands
that you were given? Did they all complete successfully?


> I also ran the Dell XP diagnostic
> tool and the only problem it found with security was that there were no
> updates.


Oh. So there's no problem then? ; }


---


>
> "TaurArian" wrote:
>
>> Make sure the autoupdate service is started.
>>
>> Start, run and type: cmd
>> This brings up a black dialog box
>>
>> Now type: net.exe start wuauserv
>>
>> You should receive: the requested service has already been started
>>
>>
>> "dorothy" wrote:
>>
>> > They still don't install. Or did you want me to download again? I did that
>> > yesterday and it took all day. I have about 75 updates waiting to be
>> > installed, at least that is what it says.
>> >
>> > The windows site tells me autoupdate is not on but it is.
>> >
>> > "TaurArian [MS-MVP]" wrote:
>> >
>> > > Try the following:-
>> > >
>> > > Click Start, select run and type the following (pressing okay after each one):-
>> > >
>> > > net.exe stop wuauserv
>> > >
>> > > regsvr32 wuapi.dll
>> > > regsvr32 wups.dll
>> > > regsvr32 wuaueng.dll
>> > > regsvr32 wucltui.dll
>> > > regsvr32 MSXML3.dll
>> > >
>> > > net.exe start wuauserv
>> > >
>> > > Reboot and try again.
>> > >
>> > >
>> > > --
>> > >