Being charged for 365 Business but can't access the account to either use the service or cancel it.

[Microsoft Windows]

I've been paying for a 365 Business subscription for a while, but every time I try and log into it, it tells me I don't have a subscription. My bank account would beg to differ. I think the issue might be that I have a business account AND a personal account linked to the same email address. I've forgotten the account name of the Business account and every time I try and recover it, it takes me to the personal account which doesn't have an active subscription. I've tried all the avenues for support and gone round in circles on the website. It seems to be impossible to speak to a human and reso

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