Your PIN is no longer available due a change to the security settings

  • Thread starter Thread starter SusanBD2015
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SusanBD2015

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I have no way to log into my new HP laptop since this update. What should happen next is Microsoft texts me a code to allow me to reset my PIN. I cannot receive the code because of a change of phone number. So using a different device I requested a change of number on my account and now have been told this takes 30 days. I got onto MS chat support and against my better judgment they insisted that if I reset windows then I will be able to log in. This was wrong, it still comes up with the exact same PIN is no longer available error. I have tried Safe Mode, safe mode with command prompt to try a

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