'you are not the owner of this case'

[ErinMcQuillan]

i am trying to get access to support on the telephone customer service number, it just wants to send me a text message with a website that i have already visitedand when i try to open a chat, it says i am 'not the owner of this case!'my issues are 2-fold - i am trying to download windows 11 on my laptop - my email does not work on windows now

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