On Feb 4, 3:36Â pm, Bob wrote:
> I have a Dell Inspiron desktop, XP SP3 has been running great, then my user
> called me, said the system is very slow.
>
> I went to task manager and saw they were using double the physical memory
> they have, I checked processes --- nothing is using excessive memory.
>
> When the user went to lunch I ran performace tests to see if paging
> problems, memory leaks --- the system is free from viruses, I got the
> following ---
>
> memory\available bytes - using 100%
> memory\pages/sec - using 100%
> memory\pool nonpaged bytes - using 100%
> memory\pool\nonpaged allocs - using 100%
>
> I powered off the system, back on, memory usage way down to normal, I opened
> the software they use - one at a time, waiting a few minutes before opening
> more, wait a few minutes in between - I would not use that much memory. As
> the machine is running a few hours, then all of the physical memory is used.
>
> Anyone have any suggestions ? my thought was wipe/re-install windows.
>
> Thanks,
> Bob
Wiping and reinstalling is an option but sometimes labor intensive and
time consuming.
To eliminate questions and guessing, please provide additional
information about your
system.
Click Start, Run and in the box enter:
msinfo32
Click OK, and when the System Summary info appears, click Edit, Select
All, Copy and then paste
the information back here.
There will be some personal information (like System Name and User
Name), and whatever appears to
be private information to you, just delete it from the pasted
information.
Perform some scans for malicious software, then fix any remaining
issues:
Download, install, update and do a full scan with these free malware
detection programs:
Malwarebytes (MBAM):
http://malwarebytes.org/
SUPERAntiSpyware: (SAS):
http://www.superantispyware.com/
They can be uninstalled later if desired.
Post a screen shot of your Task Manager and there will be no guessing.
You cannot post a screenshot here but you can use a free third party
image hosting WWW site.
Right click the Taskbar, choose Task Manager and click the Processes
tab.
Click View, Select Columns, check the box that says: Virtual Memory
Size. Expand the
width of the Task Manager box so you can see all the columns and
processes.
Double click a column heading in TM to sort by the column. For
example,
sort Task Manager by the CPU column.
Take a screenshot of what you see and upload the screenshot to one of
several
free picture hosting WWW sites.
When you are done, we will be able to see what you are seeing.
To create and post a screenshot:
Press the Print Scrn button to copy your entire screen to the Windows
clipboard.
Press Alt Print Scrn to copy just the active window to the Windows
clipboard.
Open MS Paint:
Start, Program Accessories, Paint
When Paint opens, press CTRL-V to paste the clipboard, save the new
Paint file
to your desktop or someplace you can remember. JPG files take up less
hard
disk space than BMP files and are just as readable.
Make as many screenshots as you need. Practice makes perfect. Be
careful your
screenshot does not contain any personal information. Practice
viewing your images
before you upload them to be sure they are okay.
Create a free account on some free picture hosting web site. You can
always remove
your account later if you want. Here are some free image hosting
sites:
http://www.imageshack.us/
http://photobucket.com/
Using your free account, upload your screenshot(s) (the JPG or BMP
files) to the
site and it will return to you a URL web address (a link) for your new
image(s)
that you can paste in a message post, email, etc.
When you are done, what you post for others to use should look
something like this:
http://img163.imageshack.us/img163/6428/taskmanagerr.jpg
Post that URL web address back here in your response and we can click
on the
address and see your screenshot. Post as many as you need - the sites
are free.