xp pro restart setup

[ranscozi]

When I boot the computer, I get the splash screen with the progress bar and

then a screen that states "setup is being restarted...". After that I get a

black screen that shows the pointer with the hour glass for a few seconds and

the mouse pointer responds, but nothing else responds. I have let it set

this way for several hours and still nothing else. Any suggestions?

 

[Jose]

On Jun 12, 1:19 am, ranscozi

wrote:

> When I boot the computer, I get the splash screen with the progress bar and

> then a screen that states "setup is being restarted...".  After that I get a

> black screen that shows the pointer with the hour glass for a few secondsand

> the mouse pointer responds, but nothing else responds.  I have let it set

> this way for several hours and still nothing else.  Any suggestions?



Please describe the events leading up to this affliction.



(what do you think happened)

 

[PA Bear [MS MVP]]

ranscozi wrote:

> When I boot the computer, I get the splash screen with the progress bar

> and

> then a screen that states "setup is being restarted...". After that I get

> a

> black screen that shows the pointer with the hour glass for a few seconds

> and the mouse pointer responds, but nothing else responds. I have let it

> set this way for several hours and still nothing else. Any suggestions?



Several:



• Which version of the Windows operating system am I running?

http://windows.microsoft.com/en-us/...-of-the-windows-operating-system-am-i-running



• Is my PC running the 32-bit or 64-bit version of Windows?

http://windows.microsoft.com/en-us/windows7/find-out-32-or-64-bit



Always state your full Windows version (e.g., WinXP SP3; WinXP 64-bit SP2)

when posting in a forum or newsgroup. Please do so in your next reply.



What anti-virus application or security suite is installed and is your

subscription current? What anti-spyware applications (other than Defender)?

What third-party firewall (if any)?



Has a(another) Norton or McAfee application ever been installed on the

computer (e.g., a free-trial version that came preinstalled when you bought

it)?

--

~Robear Dyer (PA Bear)

MS MVP-IE, Mail, Security, Windows Client - since 2002