Xbox Accessories Application crashing when updating controller firmware

[COmputerwiz1992]

Just got the Xbox Elite Series 2 controller and when attempting to update the firmware for it through the Xbox Accessories application, it crashes when I hit "continue" on the "Before we start..." screen.

Event shower shows this:

Faulting application name: Devices.App.exe, version: 3.0.2011.9001, time stamp: 0x5fa9eb24

Faulting module name: Windows.UI.Xaml.dll, version: 10.0.17134.1098, time stamp: 0x5b0689cd

Exception code: 0xc000027b

Fault offset: 0x00000000006a5e12

Faulting process id: 0x610c

Faulting application start time: 0x01d6db09ac73a3cc

Faulting application path: C:\Program Files\WindowsApps\Microsoft.XboxDevices_300.2011.9001.0_x64__8wekyb3d8bbwe\Devices.App.exe

Faulting module path: C:\Windows\System32\Windows.UI.Xaml.dll

Report Id: 9e721c76-9be9-4041-ac09-c64f57dc6641

Faulting package full name: Microsoft.XboxDevices_300.2011.9001.0_x64__8wekyb3d8bbwe

Faulting package-relative application ID: App


An additional entry that appears afterwards shows this:


Fault bucket 1970765071787160206, type 5

Event Name: MoAppCrash

Response: Not available

Cab Id: 0



Problem signature:

P1: Microsoft.XboxDevices_300.2011.9001.0_x64__8wekyb3d8bbwe

P2: praid:App

P3: 3.0.2011.9001

P4: 5fa9eb24

P5: combase.dll

P6: 10.0.17134.1345

P7: 5dda42d2

P8: 800710dd

P9: 000000000001ef60

P10:



Attached files:

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER455B.tmp.dmp

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4666.tmp.WERInternalMetadata.xml

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4677.tmp.xml

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4675.tmp.csv

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4695.tmp.txt



These files may be available here:

C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Microsoft.XboxDe_b5607e525895e23c49f513592e410c1455ec8c_d5752c48_5a8a4888



Analysis symbol:

Rechecking for solution: 0

Report Id: b2d2e67d-3b4f-4e8b-bae0-c758fcfd50e5

Report Status: 268435456

Hashed bucket: 110498dd6d3690c68b599064279ef28e

Cab Guid: 0


I have attempted to reinstall the Xbox Accessories application with no positive results.

Please assist as I cannot customize the controller configuration before updating the firmware.

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