Boot to Safe Mode:
http://www.microsoft.com/resources/...ll/proddocs/en-us/boot_failsafe.mspx?mfr=true
Show hidden files, folders, and system files:
http://www.bleepingcomputer.com/tutorials/tutorial62.html#winxp
Using Windows Explorer [Start > All Programs > Accessories], navigate to
WINDOWS\SoftwareDistribution
Open the Download subfolder and delete all of it's contents
Do the same for the EventCache subfolder
Now open the DataStore subfolder
Delete the DataStore.edb file [NOTE: This will delete the history shown
on the Windows | Microsoft Update sites]
Open the Logs subfolder in DataStore and delete all of it's contents
Close Windows Explorer
Open the Automatic Updates applet in the Control Panel and set it to
" Download updates for me, but let me choose when to install them "
Click Apply, OK
Restart the system to normal Windows mode
When you are notified that there are updates available to be installed
[the yellow icon will appear in the Notification Area,click it]
disconnect the system from any net/network connection
TOTALLY disable the installed antivirus software from monitoring the
system. This includes all services run by the AV.
Consult the Help file of said AV or the manufacturer's web site to learn
how this is accomplished.
Approve the installation of the updates by clicking on the yellow icon
in the Notification Area.
Restart the system after the updates install.
*BEFORE* reconnecting the system, *REENABLE* the installed antivirus.
MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============
karen wrote:
> The only thing I can get into if the main screen comes up (NO ICONS) is
> ctl/alt/del, and if the update comes up it will do it before the main screen
> so I cannot do anything except shut it down from the hard drive.
>
> "PA Bear" wrote:
>
>
>>How to troubleshoot Windows Update, Microsoft Update, and Windows Server
>>Update Services installation issues:
>>http://support.microsoft.com/?kbid=906602
>>
>>Start a free Windows Update support incident request:
>>https://support.microsoft.com/oas/default.aspx?gprid=6527
>>
>>Support for Windows Update:
>>http://support.microsoft.com/gp/wusupport
>>
>>Tip: Temporarily disable real-time protection by your anti-virus and/or
>>anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot, AVG
>>Anti-Spyware) and/or any third-party firewall (e.g., ZA) before attempting
>>to install the update(s).
>>
>>1. See the "Need more help? Tell us what problem you are having" section of
>>http://support.microsoft.com/?scid=ph;en-us;6527
>>
>>2. You cannot install some updates or programs
>> http://support.microsoft.com/default.aspx?scid=kb;en-us;822798
>>
>>3a. Check Windowsupdate.log (%windir%\Windowsupdate.log) for errors
>>associated with the download/install.
>>
>>How to read the Windowsupdate.log file
>>http://support.microsoft.com/kb/902093
>>
>>3b. Compare errors to those listed here:
>>http://www.bleepingcomputer.com/blogs/mowgreen/index.php?showentry=1122
>>and/or go to http://windowsupdate.microsoft.com > click on Help and Support
>>link in left pane > Solve problems on your own.
>>--
>>~Robear Dyer (PA Bear)
>>MS MVP-Windows (IE, OE, Security, Shell/User)
>>AumHa VSOP & Admin http://aumha.net
>>DTS-L http://dts-l.org/
>>
>>karen wrote:
>>
>>>my windows will not come up. It goes to the screen but there are no icons.
>>>When I restart it says windows is updating and not to shut off computer,
>>>but
>>>it never goes anywhere. Please help
>>
>>