Windows XP Crash on Boot after KB936357 Update

  • Thread starter Thread starter iskender@gmail.com
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iskender@gmail.com

Guest
(posting this for a friend who's having computer problems right now)

Hello,

I have had problems with the update KB936357. My current setup
consists of the following:

- Asus P4C800-E Deluxe motherboard
- a 3.06GHz P4 C Northwood
- 2GB of kingston value RAM
- 2 36GB raptor drives in stripe mode on the ICH5R controller
- ATI Radeon 9800 Pro
- Windows XP Professional SP2

After installing this update, upon rebooting the computer fails to
start windows again. I get different errors, from a blank screen with
the computer locking up or rebooting, to a blue screen with various
error messages. The most common error says "windows has been shut down
to prevent damage to your computer". The error occurs in safe mode as
well as the "use last known good configuration" modes. The error
occurs even with a fresh windows XP SP2 install, with just this single
update installed.

I replaced every part of the hardware except for the motherboard/CPU
and the error persisted. I moved the CPU into a computer which did not
previously display the error, and that computer displayed the same
errors with a fresh windows XP professional install. So, it seems
highly likely that the CPU is the culprit.

Has anyone heard of or encountered any problems with the P4 C
Northwood 3.06 GHz and the update KB936357? Is there some
incompatibility between them? Is there any way to prevent this from
happening, other than not installing the update?

Thanks!
 
That particular update was for "Intel processors". Another posted that she had problems
the "BSOD".
She managed to get back into working order with either system restore or last known
configuration and has reported the same to MS.

How to obtain assistance from MS Support

Customers in the U.S. and Canada can receive technical support from Microsoft Product
Support Services at 1-866-PCSAFETY. There is no-charge for support calls that are
associated with security updates or using Automatic Updates. When you call, clearly state
that your problem is. Note any error codes etc.

In other countries, see http://support.microsoft.com/security
"No-Charge Support...for virus and other security-related" issues in right-hand menu for
localized contact information.

For more information about how to contact Microsoft for support issues, visit the
International Support Web site:
https://support.microsoft.com/common/international.aspx


--
====================================
TaurArian [MS-MVP] 2005-2008 - Australia
====================================
How to make a good post: http://www.dts-l.org/goodpost.htm
Defending your machine: http://defendingyourmachine2.blogspot.com/
http://taurarian.mvps.org/index.htm

Emails will not be acknowledged - please post to the newsgroup so all may benefit.


<iskender@gmail.com> wrote in message
news:1184568754.367527.135370@q75g2000hsh.googlegroups.com...
| (posting this for a friend who's having computer problems right now)
|
| Hello,
|
| I have had problems with the update KB936357. My current setup
| consists of the following:
|
| - Asus P4C800-E Deluxe motherboard
| - a 3.06GHz P4 C Northwood
| - 2GB of kingston value RAM
| - 2 36GB raptor drives in stripe mode on the ICH5R controller
| - ATI Radeon 9800 Pro
| - Windows XP Professional SP2
|
| After installing this update, upon rebooting the computer fails to
| start windows again. I get different errors, from a blank screen with
| the computer locking up or rebooting, to a blue screen with various
| error messages. The most common error says "windows has been shut down
| to prevent damage to your computer". The error occurs in safe mode as
| well as the "use last known good configuration" modes. The error
| occurs even with a fresh windows XP SP2 install, with just this single
| update installed.
|
| I replaced every part of the hardware except for the motherboard/CPU
| and the error persisted. I moved the CPU into a computer which did not
| previously display the error, and that computer displayed the same
| errors with a fresh windows XP professional install. So, it seems
| highly likely that the CPU is the culprit.
|
| Has anyone heard of or encountered any problems with the P4 C
| Northwood 3.06 GHz and the update KB936357? Is there some
| incompatibility between them? Is there any way to prevent this from
| happening, other than not installing the update?
|
| Thanks!
|
 
thanks for putting the ms phone number up. i called them to let to let them
know kb936357 gave me a blank or blue screen and i had to reinstall windows.
the only thing they told me though was what i already knew. dont install
kb936357.

"TaurArian [MS-MVP]" wrote:

> That particular update was for "Intel processors". Another posted that she had problems
> the "BSOD".
> She managed to get back into working order with either system restore or last known
> configuration and has reported the same to MS.
>
> How to obtain assistance from MS Support
>
> Customers in the U.S. and Canada can receive technical support from Microsoft Product
> Support Services at 1-866-PCSAFETY. There is no-charge for support calls that are
> associated with security updates or using Automatic Updates. When you call, clearly state
> that your problem is. Note any error codes etc.
>
> In other countries, see http://support.microsoft.com/security
> "No-Charge Support...for virus and other security-related" issues in right-hand menu for
> localized contact information.
>
> For more information about how to contact Microsoft for support issues, visit the
> International Support Web site:
> https://support.microsoft.com/common/international.aspx
>
>
> --
> ====================================
> TaurArian [MS-MVP] 2005-2008 - Australia
> ====================================
> How to make a good post: http://www.dts-l.org/goodpost.htm
> Defending your machine: http://defendingyourmachine2.blogspot.com/
> http://taurarian.mvps.org/index.htm
>
> Emails will not be acknowledged - please post to the newsgroup so all may benefit.
>
>
> <iskender@gmail.com> wrote in message
> news:1184568754.367527.135370@q75g2000hsh.googlegroups.com...
> | (posting this for a friend who's having computer problems right now)
> |
> | Hello,
> |
> | I have had problems with the update KB936357. My current setup
> | consists of the following:
> |
> | - Asus P4C800-E Deluxe motherboard
> | - a 3.06GHz P4 C Northwood
> | - 2GB of kingston value RAM
> | - 2 36GB raptor drives in stripe mode on the ICH5R controller
> | - ATI Radeon 9800 Pro
> | - Windows XP Professional SP2
> |
> | After installing this update, upon rebooting the computer fails to
> | start windows again. I get different errors, from a blank screen with
> | the computer locking up or rebooting, to a blue screen with various
> | error messages. The most common error says "windows has been shut down
> | to prevent damage to your computer". The error occurs in safe mode as
> | well as the "use last known good configuration" modes. The error
> | occurs even with a fresh windows XP SP2 install, with just this single
> | update installed.
> |
> | I replaced every part of the hardware except for the motherboard/CPU
> | and the error persisted. I moved the CPU into a computer which did not
> | previously display the error, and that computer displayed the same
> | errors with a fresh windows XP professional install. So, it seems
> | highly likely that the CPU is the culprit.
> |
> | Has anyone heard of or encountered any problems with the P4 C
> | Northwood 3.06 GHz and the update KB936357? Is there some
> | incompatibility between them? Is there any way to prevent this from
> | happening, other than not installing the update?
> |
> | Thanks!
> |
>
>
>
 
See my post on how to recover from this without having to do a system
restore. It takes 5 minutes . . .

"iskender@gmail.com" wrote:

> (posting this for a friend who's having computer problems right now)
>
> Hello,
>
> I have had problems with the update KB936357. My current setup
> consists of the following:
>
> - Asus P4C800-E Deluxe motherboard
> - a 3.06GHz P4 C Northwood
> - 2GB of kingston value RAM
> - 2 36GB raptor drives in stripe mode on the ICH5R controller
> - ATI Radeon 9800 Pro
> - Windows XP Professional SP2
>
> After installing this update, upon rebooting the computer fails to
> start windows again. I get different errors, from a blank screen with
> the computer locking up or rebooting, to a blue screen with various
> error messages. The most common error says "windows has been shut down
> to prevent damage to your computer". The error occurs in safe mode as
> well as the "use last known good configuration" modes. The error
> occurs even with a fresh windows XP SP2 install, with just this single
> update installed.
>
> I replaced every part of the hardware except for the motherboard/CPU
> and the error persisted. I moved the CPU into a computer which did not
> previously display the error, and that computer displayed the same
> errors with a fresh windows XP professional install. So, it seems
> highly likely that the CPU is the culprit.
>
> Has anyone heard of or encountered any problems with the P4 C
> Northwood 3.06 GHz and the update KB936357? Is there some
> incompatibility between them? Is there any way to prevent this from
> happening, other than not installing the update?
>
> Thanks!
>
>
 
Hi,
I have the same problem in boot after the KB936357 update !!

- Asus P4C800-E Deluxe motherboard
- a 3.06GHz P4 C Northwood
- 1GB of kingston value RAM
- 2 120GB Seagate barracuda drives in stripe mode on the promise controller
- nvidia GForce 2 MX440
- Windows XP Professional SP2
 
To repair this, boot from the Windows CD, select Recovery Console and logon
as Administrator. CD to %SystemRoot%\$NtUninstallKB936357$\spuninst (usually
C:\Windows\$NtUninstallKB936357$\spuninst) then type "batch spuninst.txt".
Type "exit" to reboot. Immediately logon and reset Automatic Updates to
prompt before install. When next offered updates, use the "custom" dialog,
clear the check box for the KB936357 update, and tell Automatic Updates not
to ask you about that update again.

"iskender@gmail.com" wrote:

> (posting this for a friend who's having computer problems right now)
>
> Hello,
>
> I have had problems with the update KB936357. My current setup
> consists of the following:
>
> - Asus P4C800-E Deluxe motherboard
> - a 3.06GHz P4 C Northwood
> - 2GB of kingston value RAM
> - 2 36GB raptor drives in stripe mode on the ICH5R controller
> - ATI Radeon 9800 Pro
> - Windows XP Professional SP2
>
> After installing this update, upon rebooting the computer fails to
> start windows again. I get different errors, from a blank screen with
> the computer locking up or rebooting, to a blue screen with various
> error messages. The most common error says "windows has been shut down
> to prevent damage to your computer". The error occurs in safe mode as
> well as the "use last known good configuration" modes. The error
> occurs even with a fresh windows XP SP2 install, with just this single
> update installed.
>
> I replaced every part of the hardware except for the motherboard/CPU
> and the error persisted. I moved the CPU into a computer which did not
> previously display the error, and that computer displayed the same
> errors with a fresh windows XP professional install. So, it seems
> highly likely that the CPU is the culprit.
>
> Has anyone heard of or encountered any problems with the P4 C
> Northwood 3.06 GHz and the update KB936357? Is there some
> incompatibility between them? Is there any way to prevent this from
> happening, other than not installing the update?
>
> Thanks!
>
>
 
On Jul 15, 11:52 pm, isken...@gmail.com wrote:
> (posting this for a friend who's having computer problems right now)
>
> Hello,
>
> I have had problems with the update KB936357. My current setup
> consists of the following:
>
> - Asus P4C800-E Deluxe motherboard
> - a 3.06GHz P4 C Northwood
> - 2GB of kingston value RAM
> - 2 36GB raptor drives in stripe mode on the ICH5R controller
> - ATI Radeon 9800 Pro
> - Windows XP Professional SP2
>
> After installing this update, upon rebooting the computer fails to
> start windows again. I get different errors, from a blank screen with
> the computer locking up or rebooting, to a blue screen with various
> error messages. The most common error says "windows has been shut down
> to prevent damage to your computer". The error occurs in safe mode as
> well as the "use last known good configuration" modes. The error
> occurs even with a fresh windows XP SP2 install, with just this single
> update installed.
>
> I replaced every part of the hardware except for the motherboard/CPU
> and the error persisted. I moved the CPU into a computer which did not
> previously display the error, and that computer displayed the same
> errors with a fresh windows XP professional install. So, it seems
> highly likely that the CPU is the culprit.
>
> Has anyone heard of or encountered any problems with the P4 C
> Northwood 3.06 GHz and the update KB936357? Is there some
> incompatibility between them? Is there any way to prevent this from
> happening, other than not installing the update?
>
> Thanks!

This is actually "easy" to fix:
1. Boot from a Windows CD
2. Select Recovery Console and logon using Administrator password
3. CD to %SystemRoot%\$NtUninstallKB936357$\spuninst (usually C:
\windows\$NtUninstallKB936357$\spuninst)
4. Type "BATCH spuninst.txt"
5. Type "exit" to reboot
6. Immediately logon and set Automatic Updates to prompt before
install
7. When next offered updates, select the "custom" dialog and clear the
check-box for KB936357 (yes, Windows Update will try to install it
again!) Tell Automatic Updates never to ask you about this update
again.

If you cannot use the recover console, you can try placing the HD as
secondary in another system, booting that, and manually performing the
steps listed in x:\windows\windows\$NtUninstallKB936357$\spuninst
\spuninst.txt. DO NOT TRY TO USE THE FILE AS A COMMAND FILE: it points
to disk C:, and will affect the wrong system, obviously. Return the
repair drive to its place, boot up and perform steps 6 & 7 above
immediately.
 
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