Windows won't boot and Microsoft REFUSES to help

[AnotherPerson]

My computer is less than 1 1/2 year old and file explorer suddenly stopped opening. I tried EVERYTHING I could find on the Internet and NOTHING worked. After many hours, I spent more time trying to figure out how to reach a live person at Microsoft. When I finally did, I was connected with people from third world countries. After many more hours, their "tech support" person also couldn't figure out what to do so he said I had to reinstall Windows 11. Again, many hours later that was done (although it was now installed on a disk drive and not on the SSD). Furthermore, I am now getting error mes

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