Windows Upgrade started by MS Support team has hung for 4 days

[Windows Server]

i had an issue with my PC not accepting updates so the MS engineer started an upgrade on Tuesday. It stuck at looking for updates 8% for a day so I hit backup, it then stuck at Cleaning up before exiting for the last 3 days. I have tried to run the Windows Troubleshooter but it failed. I have tried to make 4 subsequent tickets to the MS support team but either they ring back and cuts off during the automated section , or an engineer starts speaking to me and then cuts the line and resolves the ticket. Does anyone know how I can resolve my upgrade issue please OR how I can get MS to actually ta

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