The file size reads 0 kb, but the update never installs, leaving that
annoying yellow shield on my taskbar. I started a incident report with MS.
I am running xp home ed, 32 bit ( whatever that means) All I know is that I
finally got this fixed!---No more annoying failed update KB928365.
For those who are interested the letter I have recieved from MS, I'll
porvide this letter below. Or, if you wish to contact MS with your problem:
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527
Letter:
Dear Max,
Thank you for contacting Microsoft Windows Update Support. My name is Kevin,
and I am glad to work with you.
From the problem description, I understand that Security Updates for
Microsoft .NET Framework were unable to be installed. If I have misunderstood
your concern, please don’t hesitate to let me know.
I understand the inconvenience you have experienced. Please be assured that
I will do my best to help you.
The issue can be caused by a damaged .NET Framework component. At this time,
let's refer to the following steps to troubleshoot this issue:
Step 1: Download Microsoft Windows Installer CleanUp utility
============================================
1. Visit:
http://download.microsoft.com/download/E/9/D/E9D80355-7AB4-45B8-80E8-983A48D5E1BD/msicuu2.exe
2. Save the file to your Desktop.
3. Install this tool on your computer.
Step 2: Remove .NET Framework
========================
1. Click Start -> (All) Programs->Windows Installer Clean Up.
2. Please locate any .NET Framework software and remove it.
3. Restart the computer and see if the problem still exists.
For more information, please refer to:
-----------
Title: Description of the Windows Installer CleanUp Utility
Link:
http://support.microsoft.com/default.aspx?scid=kb;en-us;290301
After that, please perform the following suggestions to reinstall .NET
Framework 2.0 and the update for it.
Step 3: Reinstall .NET Framework Version 2.0 Redistributable Package and the
updates for it
====================================================================
1. Please download the Microsoft .NET Framework Version 2.0 Redistributable
Package from the following link and save it to the Desktop.
Microsoft .NET Framework Version 2.0 Redistributable Package (x86):
http://www.microsoft.com/downloads/...cb-4362-4b0d-8edd-aab15c5e04f5&DisplayLang=en
Security Update for Microsoft .NET Framework, Version 2.0 (KB928365)
http://au.download.windowsupdate.co..._3715c8e057f1fceb583c4cde0fc09c879819fb45.exe
2. When the File download window appears, please click the Save button, and
follow the directions to save it to the Desktop. After downloading the
Microsoft .NET Framework 2.0 setup file and the updates on your Desktop,
please double-click the files to manually install them one by one.
After that, please restart your computer and access the Windows update site
to test the issue.
However, if any error message is encountered when installing .NET Framework
2.0 and the update, please capture a screenshot for further research.
How to capture a Screenshot:
=======================
1. When the error appears, please press the Print Screen key (PrtScn) on
your keyboard.
2. Click Start, click Run, type MSPAINT, and click OK.
3. In Paint, click Paste under the Edit Menu, click Save under the File
menu, type a file name for the screenshot, choose JPEG as "Save as type",
click "Desktop" on the left pane, and click Save.
4. Please find the screenshot on the Desktop and send it as an attachment
to:
v-30kezh@mssupport.microsoft.com.
Note: When attaching files to emails, the process will vary depending on the
email application being used. While you are composing the email, most
applications will provide you with either an "Attach" button or Paper Clip
Icon to click in order to attach a file. After clicking this button/icon you
must browse to the file you wish to attach and select it by either double
clicking it or clicking it once and then clicking on the "Attach" button.
Your feedback is very important to us. Please send me a reply on the results
for the suggestions above at your earliest convenience. If anything is
unclear, or if there are any questions about the steps, please do not
hesitate to let me know. I will be glad to help.
I look forward to hearing from you.
Best Regards,
Kevin Zhou
"David Sharpe" wrote:
> I am always getting the message to download this file KB928365.
>
> But I think everyone has over looked something.
>
> The file size is 0 kb, so there is nothing to install.