L
Lonewolf-359
Guest
Windows Update repeatedly fails to complete installation of patches KB2976978, KB3000850, and KB3025417. In each case, the installation fails during reboot with the "undoing changes" message. I am running Win 8.1 Pro on a stand-alone (non-domain) desktop.
So far, I have tried the following troubleshooting steps:
- establishing a 'clean boot' environment (per https://support.microsoft.com/en-us/kb/929135)
- re-trying installations one at a time (hiding all updates but one, then running update), from both regular user and local admin accounts.
- running the windows update troubleshooter (downloaded from http://windows.microsoft.com/en-us/windows/troubleshoot-problems-installing-updates#1TC=windows-8). This typically results in:
Some security settings are missing or have been changed Fixed
Reset security settings Not run
Service registration is missing or corrupt Fixed
Reset service registration Completed
Windows Update error 0x80070057(2015-06-19-T-09_08_37A) Fixed
Resetting Windows Update data store Completed
Problems installing recent updates Fixed
Repair Windows Update Completed
Note that re-running the troubleshooter again *immediately* will give one or more of the following again (so obviously it's not 'Fixed' well)
Service registration is missing or corrupt Fixed
Reset service registration Completed
Windows Update error 0x80070057(2015-06-19-T-09_08_37A) Fixed
Resetting Windows Update data store Completed
Problems installing recent updates Fixed
Repair Windows Update Completed
- Running the built-in Windows Update Troubleshooter (Control Panel -> System and Security -> Troubleshoot Computer Problems -> Fix Problems with Windows Update) with administrator privileges (per the 'advanced' link) resulting in
Windows Update components must be repaired Fixed
Repair Windows Update components Completed
(Note that this is *after* running the prior troubleshooting wizard)
- Running sfc /scannow (from admin command prompt)
Beginning system scan. This process will take some time.
Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection did not find any integrity violations.
- running dism /online /cleanup-image /restorehealth (from admin command prompt)
Deployment Image Servicing and Management tool
Version: 6.3.9600.17031
Image Version: 6.3.9600.17031
[==========================100.0%==========================]
The restore operation completed successfully. The component store corruption was
repaired.
The operation completed successfully.
- deleting all files in the c:\Windows\SoftwareDistribution\Download folder to force WU to re-download patch files
- manually downloading and installing the KB3000850 and KB3025417 patches from their respective web pages
- Disabling Windows Defender. The CBS log indicated the following errors for the KB3025417 patch (which is a Windows Defender update):
2015-06-19 01:26:13, Error CSI 00000001@2015/6/19:05:26:13.144 (F) Logged @2015/6/19:05:26:10.670 : [ml:174{87},l:172{86}]"MOF (install online) $(runtime.programFiles)\Windows Defender\ProtectionManagement.mof"
[gle=0x80004005]
2015-06-19 01:26:13, Error CSI 00000002@2015/6/19:05:26:13.144 (F) CMIADAPTER: Inner Error Message from AI HRESULT = 8004402f [Error,Facility=FACILITY_ITF,Code=16431 (0x402f)]
[
[253]"Parsing MOF file: C:\Program Files\Windows Defender\ProtectionManagement.mof
Error 267 in Function CMofLexer::CMofLexer line 614
C:\Program Files\Windows Defender\ProtectionManagement.mof (1): error SYNTAX 0X8004402f: Error creating temporary file
"
]
[gle=0x80004005]
2015-06-19 01:26:13, Error CSI 00000003@2015/6/19:05:26:13.144 (F) CMIADAPTER: AI failed. HRESULT = 8004402f [Error,Facility=FACILITY_ITF,Code=16431 (0x402f)]
Element:
[212]"<mof xmlns="urn:schemas-microsoft-com:asm.v3" name="$(runtime.programFiles)\Windows Defender\ProtectionManagement.mof" uninstallmof="$(runtime.programFiles)\Windows Defender\ProtectionManagement_Uninstall.mof" />"
[gle=0x80004005]
2015-06-19 01:26:13, Error CSI 00000004@2015/6/19:05:26:13.144 (F) CMIADAPTER: Exiting with HRESULT code = 8004402f [Error,Facility=FACILITY_ITF,Code=16431 (0x402f)].
[gle=0x80004005]
- Rebooting and trying again (and again, and again...)
None of these efforts have had any positive impact on the errors I'm seeing.
I am trying to resolve this without having to refresh, reset, or re-install windows, as I'd really like to avoid spending a day or two re-installing all my desktop applications. Any advice or assistance would be greatly appreciated. Log files (CBS, DISM, and the ElevatedDiagnostics reports from the WU Troubleshooting wizards) are all available upon request.
Thanks in advance!
Continue reading...
So far, I have tried the following troubleshooting steps:
- establishing a 'clean boot' environment (per https://support.microsoft.com/en-us/kb/929135)
- re-trying installations one at a time (hiding all updates but one, then running update), from both regular user and local admin accounts.
- running the windows update troubleshooter (downloaded from http://windows.microsoft.com/en-us/windows/troubleshoot-problems-installing-updates#1TC=windows-8). This typically results in:
Some security settings are missing or have been changed Fixed
Reset security settings Not run
Service registration is missing or corrupt Fixed
Reset service registration Completed
Windows Update error 0x80070057(2015-06-19-T-09_08_37A) Fixed
Resetting Windows Update data store Completed
Problems installing recent updates Fixed
Repair Windows Update Completed
Note that re-running the troubleshooter again *immediately* will give one or more of the following again (so obviously it's not 'Fixed' well)
Service registration is missing or corrupt Fixed
Reset service registration Completed
Windows Update error 0x80070057(2015-06-19-T-09_08_37A) Fixed
Resetting Windows Update data store Completed
Problems installing recent updates Fixed
Repair Windows Update Completed
- Running the built-in Windows Update Troubleshooter (Control Panel -> System and Security -> Troubleshoot Computer Problems -> Fix Problems with Windows Update) with administrator privileges (per the 'advanced' link) resulting in
Windows Update components must be repaired Fixed
Repair Windows Update components Completed
(Note that this is *after* running the prior troubleshooting wizard)
- Running sfc /scannow (from admin command prompt)
Beginning system scan. This process will take some time.
Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection did not find any integrity violations.
- running dism /online /cleanup-image /restorehealth (from admin command prompt)
Deployment Image Servicing and Management tool
Version: 6.3.9600.17031
Image Version: 6.3.9600.17031
[==========================100.0%==========================]
The restore operation completed successfully. The component store corruption was
repaired.
The operation completed successfully.
- deleting all files in the c:\Windows\SoftwareDistribution\Download folder to force WU to re-download patch files
- manually downloading and installing the KB3000850 and KB3025417 patches from their respective web pages
- Disabling Windows Defender. The CBS log indicated the following errors for the KB3025417 patch (which is a Windows Defender update):
2015-06-19 01:26:13, Error CSI 00000001@2015/6/19:05:26:13.144 (F) Logged @2015/6/19:05:26:10.670 : [ml:174{87},l:172{86}]"MOF (install online) $(runtime.programFiles)\Windows Defender\ProtectionManagement.mof"
[gle=0x80004005]
2015-06-19 01:26:13, Error CSI 00000002@2015/6/19:05:26:13.144 (F) CMIADAPTER: Inner Error Message from AI HRESULT = 8004402f [Error,Facility=FACILITY_ITF,Code=16431 (0x402f)]
[
[253]"Parsing MOF file: C:\Program Files\Windows Defender\ProtectionManagement.mof
Error 267 in Function CMofLexer::CMofLexer line 614
C:\Program Files\Windows Defender\ProtectionManagement.mof (1): error SYNTAX 0X8004402f: Error creating temporary file
"
]
[gle=0x80004005]
2015-06-19 01:26:13, Error CSI 00000003@2015/6/19:05:26:13.144 (F) CMIADAPTER: AI failed. HRESULT = 8004402f [Error,Facility=FACILITY_ITF,Code=16431 (0x402f)]
Element:
[212]"<mof xmlns="urn:schemas-microsoft-com:asm.v3" name="$(runtime.programFiles)\Windows Defender\ProtectionManagement.mof" uninstallmof="$(runtime.programFiles)\Windows Defender\ProtectionManagement_Uninstall.mof" />"
[gle=0x80004005]
2015-06-19 01:26:13, Error CSI 00000004@2015/6/19:05:26:13.144 (F) CMIADAPTER: Exiting with HRESULT code = 8004402f [Error,Facility=FACILITY_ITF,Code=16431 (0x402f)].
[gle=0x80004005]
- Rebooting and trying again (and again, and again...)
None of these efforts have had any positive impact on the errors I'm seeing.
I am trying to resolve this without having to refresh, reset, or re-install windows, as I'd really like to avoid spending a day or two re-installing all my desktop applications. Any advice or assistance would be greatly appreciated. Log files (CBS, DISM, and the ElevatedDiagnostics reports from the WU Troubleshooting wizards) are all available upon request.
Thanks in advance!
Continue reading...