Interesting Steve, as I have renamed that folder many times without incident. The download
folder usually clears in about 10 days automatically.
It's only for WU.
Have you opened a support incident yet?
It will be interesting to find out what MS have to say about this.
K
--
====================================
TaurArian [MS-MVP] 2005-2008 - Australia
====================================
How to make a good post:
http://www.dts-l.org/goodpost.htm
Defending your machine:
http://defendingyourmachine2.blogspot.com/
http://taurarian.mvps.org/index.htm
Emails will not be acknowledged - please post to the newsgroup so all may benefit.
"Steve" <Steve@discussions.microsoft.com> wrote in message
news:39AE144B-A652-464D-B69C-B3B7674B2DA1@microsoft.com...
| Here is a major problem I encountered this evening. I turned on the computer,
| got online with my wireless card, did an update with Norton and noticed that
| it was having trouble connecting to the server. It finally connected and took
| at least 10 minutes to finish. My Webroot spysweeper could not connect for
| updates and Internet Explorer would not go to any page. I rebooted and got
| the same result. I turned off the firewall with the same results. At that
| point I tried to do a system restore and my computer refused to do it. And
| then it hit me. I swapped the .old on my Software Distribution folders so the
| original was recognized, rebooted the computer and all of my software now
| works the way it did originally. The original has 60mb of data in it and the
| new one only half as much. Correct me if I am wrong but it sounds like I
| would have to reinstall most of my software to the new folder just so
| everything works. Now to answer your question. Yes, I followed the link and
| it did install. But obviously I still have the same update issues with WU.
|
| "TaurArian [MS-MVP]" wrote:
|
| > Steve, that code isn't helpful unfortunately-
| > 0x80240022
| > -2145124318
| > WU_E_ALL_UPDATES_FAILED
| > operation failed on all specified updates
| >
| > We already know that the updates failed.
| >
| > Are you able to manually install the Windows Defender Update?
| > How to manually download the latest definition updates for Windows Defender
| >
http://support.microsoft.com/kb/923159/
| >
| >
| > Are you able to manually download the updates and install them?
| > Search for a Download
| >
http://www.microsoft.com/downloads/search.aspx?displaylang=en
| >
| > Otherwise I'm out of ideas. Next -
| > How to obtain assistance from MS Support
| >
| > Customers in the U.S. and Canada can receive technical support from Microsoft Product
| > Support Services at 1-866-PCSAFETY. There is no-charge for support calls that are
| > associated with security updates or using Automatic Updates. When you call, clearly
state
| > that your problem is the inability to install updates via Automatic Updates. Note the
| > error codes you have been receiving.
| >
| > In other countries, see
http://support.microsoft.com/security
| > "No-Charge Support...for virus and other security-related" issues in right-hand menu
for
| > localized contact information.
| >
| > For more information about how to contact Microsoft for support issues, visit the
| > International Support Web site:
| >
https://support.microsoft.com/common/international.aspx
| >
| >
| > --
| > ====================================
| > TaurArian [MS-MVP] 2005-2008 - Australia
| > ====================================
| > How to make a good post:
http://www.dts-l.org/goodpost.htm
| > Defending your machine:
http://defendingyourmachine2.blogspot.com/
| >
http://taurarian.mvps.org/index.htm
| >
| > Emails will not be acknowledged - please post to the newsgroup so all may benefit.
| >
| >
| > "Steve" <Steve@discussions.microsoft.com> wrote in message
| > news:CCF9C840-FE72-4AD8-B29B-7062D93BC7B5@microsoft.com...
| > | One other thing. Windows Defender will not take any definition updates,
| > | either through update or through Defender itself. The Defender error code is
| > | Ox80240022. Sounds like they are tied together.
| > |
| > | "Steve" wrote:
| > |
| > | > I finally renamed the folder without going into safe mode. WU reloaded and it
| > | > still offers the updates but will not download them.
| > | >
| > | > "TaurArian" wrote:
| > | >
| > | > > Try in safemode.
| > | > >
| > | > > "Steve" wrote:
| > | > >
| > | > > > Yes
| > | > > >
| > | > > > "TaurArian" wrote:
| > | > > >
| > | > > > > Did you stop the WU service before trying to rename the softwaredistribution
| > | > > > > folder?
| > | > > > >
| > | > > > >
| > | > > > >
| > | > > > > "Steve" wrote:
| > | > > > >
| > | > > > > > I cleared the TIF's. But renaming the SoftwareDistribution folder was not
| > | > > > > > allowed. It said "Cannot rename SoftwareDistribution: Access is denied.
Make
| > | > > > > > sure the disk is not full or write-protected and that the file is not
| > | > > > > > currently in use. Still unable to get it to work.
| > | > > > > >
| > | > > > > > "TaurArian [MS-MVP]" wrote:
| > | > > > > >
| > | > > > > > > From what I gather IMHO what your computer asked for and what the server
was
| > giving you
| > | > > > > > > were two different things hence error. That's my interpretation.
| > | > > > > > >
| > | > > > > > > Clear out Temporary Internet Files including offline stuff etc. That'll
| > clear the cache.
| > | > > > > > >
| > | > > > > > > Then rename the SoftwareDistribution folder (fixes many problems)
| > | > > > > > >
| > | > > > > > > Click Start, Choose Run.
| > | > > > > > > In the Run box, type services.msc.
| > | > > > > > > Click OK.
| > | > > > > > > Right-click the Automatic Updates service.
| > | > > > > > > Click Stop.
| > | > > > > > > Stopping the service will take a moment.
| > | > > > > > >
| > | > > > > > > Rename the "SoftwareDistribution" folder:
| > | > > > > > > a. Click Start, click Run, type %systemroot%, and then click OK.
| > | > > > > > > b. Right-click the SoftwareDistribution folder, and then click Rename.
| > | > > > > > > c. Type SoftwareDistribution.old, and then press ENTER to rename this
| > folder.
| > | > > > > > >
| > | > > > > > > Click Start. Choose Run.
| > | > > > > > > In the Run box, type services.msc.
| > | > > > > > > Click OK.
| > | > > > > > > Right-click the Automatic Updates service.
| > | > > > > > > Click Start.
| > | > > > > > > Starting the service will take a moment.
| > | > > > > > >
| > | > > > > > > Reboot and return to WU to see if that helps.
| > | > > > > > >
| > | > > > > > > You'll lose the history of WU but that's not important. At least it will
| > clear the cache.
| > | > > > > > >
| > | > > > > > > FYI also see: Virus scanning recommendations for computers that are
running
| > Windows Server
| > | > > > > > > 2003, Windows 2000, or Windows XP
| > | > > > > > >
http://support.microsoft.com/kb/822158
| > | > > > > > > --
| > | > > > > > > ====================================
| > | > > > > > > TaurArian [MS-MVP] 2005-2008 - Australia
| > | > > > > > > ====================================
| > | > > > > > > How to make a good post:
http://www.dts-l.org/goodpost.htm
| > | > > > > > > Defending your machine:
http://defendingyourmachine2.blogspot.com/
| > | > > > > > >
http://taurarian.mvps.org/index.htm
| > | > > > > > >
| > | > > > > > > Emails will not be acknowledged - please post to the newsgroup so all
may
| > benefit.
| > | > > > > > >
| > | > > > > > >
| > | > > > > > > "Steve" <Steve@discussions.microsoft.com> wrote in message
| > | > > > > > > news:ABD46392-814B-4ADC-AA93-40B58F268E72@microsoft.com...
| > | > > > > > > | If I am reading this right I see several references to error code
| > 0x80200011.
| > | > > > > > > | I also see a few references to a warning that states " Download job
failed
| > | > > > > > > | because of insufficient range support". Any ideas?
| > | > > > > > > |
| > | > > > > > > | "TaurArian [MS-MVP]" wrote:
| > | > > > > > > |
| > | > > > > > > | > On the WU Website, select your history of updates - now click on
failed
| > update (red
| > | > > > > > > mark)
| > | > > > > > > | > and see if there is an error code.
| > | > > > > > > | > If there is an error code, write it down and post back or in the
| > alternative, do a
| > | > > > > > > search
| > | > > > > > > | > for the error code.
| > | > > > > > > | >
| > | > > > > > > | > and/or
| > | > > > > > > | > How to view the Update log in Windows:-
| > | > > > > > > | >
| > | > > > > > > | > Click Start, and then click Run.
| > | > > > > > > | > In the Open box, type: %windir%\windowsupdate.log
| > | > > > > > > | > and then click OK.
| > | > > > > > > | >
| > | > > > > > > | > Scroll down towards the bottom for the latest entries to locate the
| > error code(s)
| > | > > > > > > | > associated with the latest failed attempt to download/install. If
| > appropriate copy and
| > | > > > > > > | > paste the error codes into this thread so someone may be able to
assist
| > you. On the
| > | > > > > > > other
| > | > > > > > > | > hand, you may be able to find the error code and other suggestions
by
| > searching the
| > | > > > > > > | > Newsgroup.
| > | > > > > > > | >
| > | > > > > > > | > Also check Windows folder for file called KB******.log (****** =
number
| > of update ie
| > | > > > > > > | > KB896688) and post the contents of the failed update.
| > | > > > > > > | > This may provide further clues as to why the update failed.
| > | > > > > > > | >
| > | > > > > > > | > How to read the Windowsupdate.log file:
| > | > > > > > > | >
http://support.microsoft.com/?kbid=902093
| > | > > > > > > | >
| > | > > > > > > | > How to troubleshoot Windows Update, Microsoft Update, and Windows
Server
| > Update
| > | > > > > > > Services
| > | > > > > > > | > installation issues
| > | > > > > > > | >
http://support.microsoft.com/default.aspx?scid=kb;en-us;906602
| > | > > > > > > | >
| > | > > > > > > | > --
| > | > > > > > > | > ====================================
| > | > > > > > > | > TaurArian [MS-MVP] 2005-2008 - Australia
| > | > > > > > > | > ====================================
| > | > > > > > > | > How to make a good post:
http://www.dts-l.org/goodpost.htm
| > | > > > > > > | > Defending your machine:
http://defendingyourmachine2.blogspot.com/
| > | > > > > > > | >
http://taurarian.mvps.org/index.htm
| > | > > > > > > | >
| > | > > > > > > | > Emails will not be acknowledged - please post to the newsgroup so
all
| > may benefit.
| > | > > > > > > | >
| > | > > > > > > | >
| > | > > > > > > | > "Steve" <Steve@discussions.microsoft.com> wrote in message
| > | > > > > > > | > news:CB9765C5-17CB-4E8A-811E-6AAA1D580D9A@microsoft.com...
| > | > > > > > > | > |I am unable to download any updates let alone try to install them.
| > There are
| > | > > > > > > | > | no error messages. At first I was unable to even download the
updating
| > | > > > > > > | > | software but after turning off the Spybot Tea Timer I was at least
| > able to
| > | > > > > > > | > | get that done. This is on a XP Home machine. Kinda stumped here.
Any
| > ideas?
| > | > > > > > > | >
| > | > > > > > > | >
| > | > > > > > > | >
| > | > > > > > >
| > | > > > > > >
| > | > > > > > >
| >
| >
| >