Windows update failing

  • Thread starter Thread starter Tridec
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Tridec

Guest
Hello,



I actually have 2 problems.

Problem number 1: In outlook when I try to add an attachment and I click on

the 'search in' field the add attachment windows freezes and doesn't come to

live. If I dont click on that field and try the rest it works except for that

field.

It is Windows XP pro, SP3 running Office 2003 Pro SP3.



I tried some stuff out for this problem but eventually I wanted to update

the system since he hadn't done it for over a year now. So I went to site of

windows and microsoft update and both came up with the error message

0x8024D007.

The following things I allready tried:

1->http://support.microsoft.com/kb/971058

2->Make batch and copy the following commands, and then paste them into

Notepad:

REGSVR32 WUPS2.DLL /S

REGSVR32 WUPS.DLL /S

REGSVR32 WUAUENG.DLL /S

REGSVR32 WUAPI.DLL /S

REGSVR32 MUCLTUI.DLL /S

REGSVR32 WUCLTUI.DLL /S

REGSVR32 WUWEB.DLL /S

REGSVR32 MUWEB.DLL /S

REGSVR32 QMGR.DLL /S

REGSVR32 QMGRPRXY.DLL /S

In Notepad, on the File menu, click Save As. In the Save as type list, click

All Files (*.*). In the File name box, type register.bat. Save the

Register.bat file to your desktop. Double-click the Register.bat file to

register the Windows Update files.

Try to install updates again.

---> No Success



3->There may be an issue with BITS so you try to register the following

system files: In Windows XP go to the Run item on the Start menu, and type:

regsvr32 qmgr.dll

regsvr32 qmgrprxy.dll

These files are associated with the Windows Update Service.

For 32-bit Windows enter the following lines:

net stop wuauserv

regsvr32 %windir%\system32\wups2.dll

net start wuauserv

--->It gave an error on qmgr.dll



4->wtsapi32.dll. I copied a fresh wtsapi32.dll to "c:\windows\system32".

The solution is to install WTSAPI32.DLL into c:\windows\system32! If you

can't find a copy of it, I believe you can use EXPAND.EXE (on your original

Windows disk) to replace it. The command would be, I think, EXPAND

WTSAPI32.DL_ c:\windows\system32

---> No success



5->Install BITS 2.0 and WinHTTP 5.1 for Windows XP

http://www.microsoft.com/downloads/...FamilyID=b93356b1-ba43-480f-983d-eb19368f9047

---> Download worked but get an error again.



So right now I am kinda runnign out of ideas. Does anybody here know

something, otherwise we have to go to our last resort and well we don't want

to do that just yet.



Thanks in advance for taking your time for this post,

René Klomp
 
Tridec wrote:

> I actually have 2 problems.

> Problem number 1: In outlook when I try to add an attachment and I

> click on the 'search in' field the add attachment windows freezes

> and doesn't come to live. If I dont click on that field and try the

> rest it works except for that field.

> It is Windows XP pro, SP3 running Office 2003 Pro SP3.

>

> I tried some stuff out for this problem but eventually I wanted to

> update the system since he hadn't done it for over a year now. So I

> went to site of windows and microsoft update and both came up with

> the error message 0x8024D007.

> The following things I allready tried:

> 1->http://support.microsoft.com/kb/971058

> 2->Make batch and copy the following commands, and then paste them

> into Notepad:

> REGSVR32 WUPS2.DLL /S

> REGSVR32 WUPS.DLL /S

> REGSVR32 WUAUENG.DLL /S

> REGSVR32 WUAPI.DLL /S

> REGSVR32 MUCLTUI.DLL /S

> REGSVR32 WUCLTUI.DLL /S

> REGSVR32 WUWEB.DLL /S

> REGSVR32 MUWEB.DLL /S

> REGSVR32 QMGR.DLL /S

> REGSVR32 QMGRPRXY.DLL /S

> In Notepad, on the File menu, click Save As. In the Save as type

> list, click All Files (*.*). In the File name box, type

> register.bat. Save the Register.bat file to your desktop.

> Double-click the Register.bat file to register the Windows Update

> files.

> Try to install updates again.

> ---> No Success

>

> 3->There may be an issue with BITS so you try to register the

> following system files: In Windows XP go to the Run item on the

> Start menu, and type: regsvr32 qmgr.dll

> regsvr32 qmgrprxy.dll

> These files are associated with the Windows Update Service.

> For 32-bit Windows enter the following lines:

> net stop wuauserv

> regsvr32 %windir%\system32\wups2.dll

> net start wuauserv

> --->It gave an error on qmgr.dll

>

> 4->wtsapi32.dll. I copied a fresh wtsapi32.dll to

> "c:\windows\system32".

> The solution is to install WTSAPI32.DLL into c:\windows\system32!

> If you can't find a copy of it, I believe you can use EXPAND.EXE

> (on your original Windows disk) to replace it. The command would

> be, I think, EXPAND WTSAPI32.DL_ c:\windows\system32

> ---> No success

>

> 5->Install BITS 2.0 and WinHTTP 5.1 for Windows XP

> http://www.microsoft.com/downloads/...FamilyID=b93356b1-ba43-480f-983d-eb19368f9047

> ---> Download worked but get an error again.

>

> So right now I am kinda runnign out of ideas. Does anybody here know

> something, otherwise we have to go to our last resort and well we

> don't want to do that just yet.

>

> Thanks in advance for taking your time for this post,



Nice post.



Reboot and logon as administrative user.



Fix your file/registry permissions...



Ignore the title and follow the sub-section under "Advanced Troubleshooting"

titled, "Method 1: Reset the registry and the file permissions"

http://support.microsoft.com/kb/949377

*will take time

** Ignore the last step - you said you have SP3 installed, so you don't

need to do that.



Reboot and logon as administrative user.



Download/install this:

http://support.microsoft.com/kb/290301



After installing, do the following:



Start button --> RUN --> type in:

"%ProgramFiles%\Windows Installer Clean Up\msizap.exe" g!

--> Click OK.

(The quotation marks and percentage signs and spacing should be exact.)



Reboot and logon as administrative user.



Download, install, run, update and perform a full scan with the following

(freeware version):



SuperAntiSpyware

http://www.superantispyware.com/



Reboot and logon as administrative user.



Download, install, run, update and perform a full scan with the following

(freeware version):



MalwareBytes

http://www.malwarebytes.com/



Reboot and logon as administrative user.



Download and run the MSRT manually:

http://www.microsoft.com/security/malwareremove/default.mspx



You may find nothing, you may find only cookies, you may think it is a

waste of time - but if you do all this and report back here with what you

do/don't find as you are doing all of it - you are adding more pieces to

the puzzle and the entire picture just may become clearer and your

problem resolved.



Reboot and logon as administrative user.



Download/Install the latest Windows Installer (for your OS):

( Windows XP 32-bit : WindowsXP-KB942288-v3-x86.exe )

http://www.microsoft.com/downloadS/...6F-60B6-4412-95B9-54D056D6F9F4&displaylang=en



Reboot and logon as administrative user.



Download the latest version of the Windows Update agent from here (x86):

http://go.microsoft.com/fwlink/?LinkID=91237

.... and save it to the root of your C:\ drive. After saving it to the

root of the C:\ drive, do the following:



Close all Internet Explorer windows and other applications.



Start button --> RUN and type in:

%SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE

--> Click OK.



(If asked, select "Run.) --> Click on NEXT --> Select "I agree" and click on

NEXT --> When it finishes installing, click on "Finish"...



Reboot and logon as administrative user.



Visit this web page:



How do I reset Windows Update components?

http://support.microsoft.com/kb/971058



.... and click on the "Microsoft Fix it" icon. When asked, select "RUN",

both times. Check the "I agree" box and click on "Next". Check the box

for "Run aggressive options (not recommended)" and click "Next". Let

it finish up and follow the prompts until it is done. Close/exit and

reboot when it is.



.... logon as administrative user



You should now perform a full CHKDSK on your system drive (C:)...



How to scan your disks for errors

http://support.microsoft.com/kb/315265

* will take time and a reboot



You should now perform a full Defragment on your system drive (C:)...



How to Defragment your hard drives

http://support.microsoft.com/kb/314848

* will take time



Reboot and logon as administrative user.



Visit http://windowsupdate.microsoft.com/ and select to do a

CUSTOM scan...



Every time you are about to click on something while at these web pages -

first press and hold down the CTRL key while you click on it. You can

release the CTRL key after clicking each time.



Once the scan is done, select just _ONE_ of the high priority updates

(deselect any others) and install it.



Reboot again.



If it did work - try the web page again - selecting no more than 3-5 at a

time. Rebooting as needed.



The Optional Software updates are generally safe - although I recommend

against the "Windows Search" one and any of the "Office Live" ones or

"Windows Live" ones for now. I would completely avoid the

Optional Hardware updates. Also - I do not see any urgent need to

install Internet Explorer 8 at this time.



Seriously - do all that. This is like antibiotics - don't skip a single

step, don't quit because you think things will be okay now - go through

until the end, until you have done everything given in the order given. If

you have a problem with a step come ask and let someone here get you

through that step. If you don't understand how to do a step, come back

and ask here about that step and let someone walk you through it.



Then - when done - let everyone here know if it worked for you - or if

you have more issues.



--

Shenan Stanley

MS-MVP

--

How To Ask Questions The Smart Way

http://www.catb.org/~esr/faqs/smart-questions.html
 
> ...I wanted to update

> the system since he hadn't done it for over a year now.



See...



Help: I Got Hacked. Now What Do I Do?

http://technet.microsoft.com/en-us/library/cc700813.aspx



Back-up any personal data (none of which should be considered 100%

trustworthy at this point) then format the HDD & do a clean install of

Windows. Please note that a Repair Install (AKA in-place upgrade) will NOT

fix this!



HOW TO do a clean install of WinXP: See

http://michaelstevenstech.com/cleanxpinstall.html#steps and/or Method 1 in

http://support.microsoft.com/kb/978307



After the clean install, you'll have the equivalent of a "new computer" so

take care of everything on the following page before otherwise connecting

the machine to the internet or a local network (i.e., other computers) and

before using a flash drive or SDCard that isn't brand-new or hasn't been

freshly formatted:



4 steps to help protect your new computer before you go online

http://www.microsoft.com/security/pypc.aspx



Other helpful references include:



HOW TO get a computer running WinXP Gold (no Service Packs) fully patched

(after a clean install)

http://groups.google.com/group/microsoft.public.windowsupdate/msg/3f5afa8ed33e121c



HOW TO get a computer running WinXP SP1(a) or SP2 fully patched (after a

clean install)

http://groups.google.com/group/microsoft.public.windowsxp.general/msg/a066ae41add7dd2b



Tip: After getting the computer fully-patched, download/install KB971029

manually: http://support.microsoft.com/kb/971029



NB: Any Norton or McAfee free-trial that came preinstalled on the computer

when you bought it will be reinstalled (but invalid) when Windows is

reinstalled. You MUST uninstall the free-trial and download/run the

appropriate removal tool before installing any updates, Windows Service

Packs or IE upgrades and before installing your new anti-virus application

(which will require WinXP SP3 to be installed).



Norton Removal Tool

ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe



McAfee Consumer Products Removal Tool

http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

--

~Robear Dyer (PA Bear)

MS MVP-IE, Mail, Security, Windows Client - since 2002





Tridec wrote:

> I actually have 2 problems.

> Problem number 1: In outlook when I try to add an attachment and I click

> on

> the 'search in' field the add attachment windows freezes and doesn't come

> to

> live. If I dont click on that field and try the rest it works except for

> that field.

> It is Windows XP pro, SP3 running Office 2003 Pro SP3.

>

> I tried some stuff out for this problem but eventually I wanted to update

> the system since he hadn't done it for over a year now. So I went to site

> of

> windows and microsoft update and both came up with the error message

> 0x8024D007.

> The following things I allready tried:

> 1->http://support.microsoft.com/kb/971058



> So right now I am kinda runnign out of ideas. Does anybody here know

> something, otherwise we have to go to our last resort and well we don't

> want

> to do that just yet.
 
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