Windows update error 0x80246002

  • Thread starter Thread starter Steven
  • Start date Start date
S

Steven

Guest
Help - I am having a signficant problem with windows update.
(Running Windows xp with SP2)

I am suddenly unable to download or install any updates - both manually and
automatically.

The cause of these failures appears to be error 0x80246002.
Looking at my update history these problems appear to start with this failure:
Security Update for Windows Media Player 9 (KB936782) error 0x80246002

Error code 0x80246002 for windows update does not seem to be common problem.
With only basic computer skills I am at a loss on how to resolve this issue,
as I cannot find much material on the internet regarding this error and the
steps necessary to fix it....

Can anyone help me to resolve this problem?

--
Cheers
 
What is the installed antivirus/security software ?
Which firewall is being used ?

0x80246002 INCORRECTFILEHASH The file digest did not match the expected
value

Go to Start > Run > copy and paste the below into the Open: line

%windir%\windowsupdate.log
Click OK or press Enter

Please post the last 50 or so lines of the WindowsUpdate.log

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============


Steven wrote:

> Help - I am having a signficant problem with windows update.
> (Running Windows xp with SP2)
>
> I am suddenly unable to download or install any updates - both manually and
> automatically.
>
> The cause of these failures appears to be error 0x80246002.
> Looking at my update history these problems appear to start with this failure:
> Security Update for Windows Media Player 9 (KB936782) error 0x80246002
>
> Error code 0x80246002 for windows update does not seem to be common problem.
> With only basic computer skills I am at a loss on how to resolve this issue,
> as I cannot find much material on the internet regarding this error and the
> steps necessary to fix it....
>
> Can anyone help me to resolve this problem?
>
 
I have been having same error upon attempted update for past few weeks. Here
is recent contents from my update log:

2007-11-11 08:35:46:671 2736 1130 COMAPI ---------
2007-11-11 08:35:46:687 1424 718 Agent *************
2007-11-11 08:35:46:687 1424 718 Agent ** START ** Agent: Finding updates
[CallerId = MicrosoftUpdate]
2007-11-11 08:35:46:687 2736 1130 COMAPI -- RESUMED -- COMAPI: Search
[ClientId = MicrosoftUpdate]
2007-11-11 08:36:32:031 2736 5a4 COMAPI - Updates found = 0
2007-11-11 08:36:32:031 2736 5a4 COMAPI ---------
2007-11-11 08:36:32:031 2736 5a4 COMAPI -- END -- COMAPI: Search
[ClientId = MicrosoftUpdate]
2007-11-11 08:36:32:031 2736 5a4 COMAPI -------------
2007-11-11 08:36:32:125 2736 1130 COMAPI -------------
2007-11-11 08:36:32:125 2736 1130 COMAPI -- START -- COMAPI: Search
[ClientId = MicrosoftUpdate]
2007-11-11 08:36:32:125 2736 1130 COMAPI ---------
2007-11-11 08:36:32:140 1424 718 Agent *************
2007-11-11 08:36:32:140 2736 1130 COMAPI -- RESUMED -- COMAPI: Search
[ClientId = MicrosoftUpdate]
2007-11-11 08:36:55:406 2736 5a4 COMAPI - Updates found = 3
2007-11-11 08:36:55:406 2736 5a4 COMAPI ---------
2007-11-11 08:36:55:406 2736 5a4 COMAPI -- END -- COMAPI: Search
[ClientId = MicrosoftUpdate]
2007-11-11 08:36:55:406 2736 5a4 COMAPI -------------
2007-11-11 08:42:37:125 2736 1130 COMAPI -------------
2007-11-11 08:42:37:125 2736 1130 COMAPI -- START -- COMAPI: Download
[ClientId = MicrosoftUpdate]
2007-11-11 08:42:37:125 2736 1130 COMAPI ---------
2007-11-11 08:42:37:125 2736 1130 COMAPI - Forced: No; Download priority: 3
2007-11-11 08:42:37:125 2736 1130 COMAPI - Updates in request: 1
2007-11-11 08:42:37:125 2736 1130 COMAPI - ServiceID =
{7971F918-A847-4430-9279-4A52D1EFE18D}
2007-11-11 08:42:37:187 2736 1130 COMAPI ## RESUMED ## AU: Download update
[UpdateId = {E2BD7F45-47F9-402F-8FDA-14F78030FE70}]
2007-11-11 08:55:06:734 1424 258 AU # WARNING: Download failed, error =
0x80246002
2007-11-11 08:55:06:734 1424 258 AU #########
2007-11-11 08:55:06:734 1424 258 AU ## END ## AU: Download updates
2007-11-11 08:55:06:734 1424 258 AU #############
2007-11-11 08:55:06:734 1424 258 AU Setting AU scheduled install time to
2007-11-12 11:00:00
2007-11-11 08:55:06:750 5836 16d0 CltUI AU client got new directive =
'Shutdown', serviceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, return =
0x00000000
2007-11-11 08:55:06:843 2736 5a4 COMAPI >>-- RESUMED -- COMAPI: Download
[ClientId = MicrosoftUpdate]
2007-11-11 08:55:06:843 2736 5a4 COMAPI - Download call complete
(succeeded = 0, succeeded with errors = 0, failed = 1, unaccounted = 0)
2007-11-11 08:55:06:843 2736 5a4 COMAPI - WARNING: Exit code = 0x00000000;
Call error code = 0x80240022
2007-11-11 08:55:06:843 2736 5a4 COMAPI ---------
2007-11-11 08:55:06:843 2736 5a4 COMAPI -- END -- COMAPI: Download
[ClientId = MicrosoftUpdate]
2007-11-11 08:55:06:843 2736 5a4 COMAPI -------------
2007-11-11 08:55:07:437 1424 9c0 AU AU received handle event
2007-11-11 08:55:11:734 1424 718 Report REPORT EVENT:
{AF34249D-C040-4287-84C3-D94F8440940E} 2007-11-11
08:55:06:734-0800 1 161 101 {E2BD7F45-47F9-402F-8FDA-14F78030FE70} 101 80246002 AutomaticUpdates Failure Content Download Error: Download failed.



"MowGreen [MVP]" wrote:

> What is the installed antivirus/security software ?
> Which firewall is being used ?
>
> 0x80246002 INCORRECTFILEHASH The file digest did not match the expected
> value
>
> Go to Start > Run > copy and paste the below into the Open: line
>
> %windir%windowsupdate.log
> Click OK or press Enter
>
> Please post the last 50 or so lines of the WindowsUpdate.log
>
> MowGreen [MVP 2003-2008]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
> Steven wrote:
>
> > Help - I am having a signficant problem with windows update.
> > (Running Windows xp with SP2)
> >
> > I am suddenly unable to download or install any updates - both manually and
> > automatically.
> >
> > The cause of these failures appears to be error 0x80246002.
> > Looking at my update history these problems appear to start with this failure:
> > Security Update for Windows Media Player 9 (KB936782) error 0x80246002
> >
> > Error code 0x80246002 for windows update does not seem to be common problem.
> > With only basic computer skills I am at a loss on how to resolve this issue,
> > as I cannot find much material on the internet regarding this error and the
> > steps necessary to fix it....
> >
> > Can anyone help me to resolve this problem?
> >
>
 
"MowGreen [MVP]" wrote:

> What is the installed antivirus/security software ?
> Which firewall is being used ?
>
> 0x80246002 INCORRECTFILEHASH The file digest did not match the expected
> value
>
> Go to Start > Run > copy and paste the below into the Open: line
>
> %windir%windowsupdate.log
> Click OK or press Enter
>
> Please post the last 50 or so lines of the WindowsUpdate.log
>
> MowGreen [MVP 2003-2008]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
> Steven wrote:
>
> > Help - I am having a signficant problem with windows update.
> > (Running Windows xp with SP2)
> >
> > I am suddenly unable to download or install any updates - both manually and
> > automatically.
> >
> > The cause of these failures appears to be error 0x80246002.
> > Looking at my update history these problems appear to start with this failure:
> > Security Update for Windows Media Player 9 (KB936782) error 0x80246002
> >
> > Error code 0x80246002 for windows update does not seem to be common problem.
> > With only basic computer skills I am at a loss on how to resolve this issue,
> > as I cannot find much material on the internet regarding this error and the
> > steps necessary to fix it....
> >
> > Can anyone help me to resolve this problem?
> >
>


I am also having a similar problem.
It turns out that my atuomatic upadates have been having this failed error
code 0x80246002 since 04/09/06 according to my update history.
There have also been other problems.
When I first bought my computer I had a user account set up that I later
have tried to delete more than once and I can't seem to take it of my
computer.
Also, after my free antivirus software expired I haven't been able to
install any new antivirus software on my computer it always comes back with
it failing, even the antivirus software that I buy at the store that comes
with a disk on it messes up!
I don't know what to do, please help!!!

Here is a copy of some of my history :

2008-01-16 18:30:43:119 2720 860 COMAPI - Reboot required = No
2008-01-16 18:30:43:119 2720 860 COMAPI ---------
2008-01-16 18:30:43:119 2720 860 COMAPI -- END -- COMAPI: Install
[ClientId = MicrosoftUpdate]
2008-01-16 18:30:43:119 980 67c AU ## RESUMED ## AU: Search for updates
[CallId = {02A424E1-B584-4442-9BE1-2EE89797F27F}]
2008-01-16 18:30:45:494 980 ffc AU # 2 updates detected
2008-01-16 18:30:45:494 980 ffc AU #########
2008-01-16 18:30:45:494 980 ffc AU ## END ## AU: Search for updates
[CallId = {02A424E1-B584-4442-9BE1-2EE89797F27F}]
2008-01-16 18:30:45:494 980 ffc AU #############
2008-01-16 18:30:45:494 980 ffc AU Setting AU scheduled install time to
2008-01-18 03:00:00
2008-01-16 18:30:47:947 980 d84 Report REPORT EVENT:
{54A0BC2F-7E67-4434-A5F9-B5B31C18769A} 2008-01-16
18:30:42:947-0900 1 183 101 {0D9D5298-BA2C-4039-B434-4331312B9D5C} 100 0 MicrosoftUpdate Success Content
Install Installation Successful: Windows successfully installed the following
update: Windows Genuine Advantage Validation Tool (KB892130)
2008-01-16 18:31:34:229 2720 e3c COMAPI -------------
2008-01-16 18:31:34:229 2720 e3c COMAPI -- START -- COMAPI: Download
[ClientId = MicrosoftUpdate]
2008-01-16 18:31:34:229 2720 e3c COMAPI ---------
2008-01-16 18:31:34:229 2720 e3c COMAPI - Forced: No; Download priority: 3
2008-01-16 18:31:34:229 2720 e3c COMAPI - Updates in request: 2
2008-01-16 18:31:34:229 2720 e3c COMAPI - ServiceID =
{7971F918-A847-4430-9279-4A52D1EFE18D}
2008-01-16 18:31:34:229 2720 e3c COMAPI -- RESUMED -- COMAPI: Download
[ClientId = MicrosoftUpdate]
2008-01-16 18:38:47:807 2720 c88 COMAPI - Download call complete
(succeeded = 0, succeeded with errors = 0, failed = 2, unaccounted = 0)
2008-01-16 18:38:47:807 2720 c88 COMAPI - WARNING: Exit code = 0x00000000;
Call error code = 0x80240022
2008-01-16 18:38:47:807 2720 c88 COMAPI ---------
2008-01-16 18:38:47:807 2720 c88 COMAPI -- END -- COMAPI: Download
[ClientId = MicrosoftUpdate]
2008-01-16 18:38:47:807 2720 c88 COMAPI -------------
2008-01-16 18:38:52:838 980 d84 Report REPORT EVENT:
{E6192A91-7B87-4133-B62E-76FB99C3FC37} 2008-01-16
18:38:47:838-0900 1 161 101 {4146EAF1-B811-4222-B22F-CAB9554D965F} 100 80246002 MicrosoftUpdate Failure Content Download Error: Download failed.
 
"MowGreen [MVP]" wrote:

> What is the installed antivirus/security software ?
> Which firewall is being used ?
>
> 0x80246002 INCORRECTFILEHASH The file digest did not match the expected
> value
>
> Go to Start > Run > copy and paste the below into the Open: line
>
> %windir%windowsupdate.log
> Click OK or press Enter
>
> Please post the last 50 or so lines of the WindowsUpdate.log
>
> MowGreen [MVP 2003-2008]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
> Steven wrote:
>
> > Help - I am having a signficant problem with windows update.
> > (Running Windows xp with SP2)
> >
> > I am suddenly unable to download or install any updates - both manually and
> > automatically.
> >
> > The cause of these failures appears to be error 0x80246002.
> > Looking at my update history these problems appear to start with this failure:
> > Security Update for Windows Media Player 9 (KB936782) error 0x80246002
> >
> > Error code 0x80246002 for windows update does not seem to be common problem.
> > With only basic computer skills I am at a loss on how to resolve this issue,
> > as I cannot find much material on the internet regarding this error and the
> > steps necessary to fix it....
> >
> > Can anyone help me to resolve this problem?
> >
>
 
"MowGreen [MVP]" wrote:

> What is the installed antivirus/security software ?
> Which firewall is being used ?
>
> 0x80246002 INCORRECTFILEHASH The file digest did not match the expected
> value
>
> Go to Start > Run > copy and paste the below into the Open: line
>
> %windir%windowsupdate.log
> Click OK or press Enter
>
> Please post the last 50 or so lines of the WindowsUpdate.log
>
> MowGreen [MVP 2003-2008]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
> Steven wrote:
>
> > Help - I am having a signficant problem with windows update.
> > (Running Windows xp with SP2)
> >
> > I am suddenly unable to download or install any updates - both manually and
> > automatically.
> >
> > The cause of these failures appears to be error 0x80246002.
> > Looking at my update history these problems appear to start with this failure:
> > Security Update for Windows Media Player 9 (KB936782) error 0x80246002
> >
> > Error code 0x80246002 for windows update does not seem to be common problem.
> > With only basic computer skills I am at a loss on how to resolve this issue,
> > as I cannot find much material on the internet regarding this error and the
> > steps necessary to fix it....
> >
> > Can anyone help me to resolve this problem?
> >
>


hi, i have same issue with MS update on 2003 SP2 R2 server. log file is as
below. please tell me about next steps to solve this issue.
Thanks

2009-10-08 22:29:38:801 6024 1530 Misc =========== Logging initialized
(build: 7.4.7600.226, tz: -0400) ===========
2009-10-08 22:29:38:801 6024 1530 Misc = Process: C:\Program
Files\Internet Explorer\IEXPLORE.EXE
2009-10-08 22:29:38:801 6024 1530 Misc = Module:
C:\WINDOWS\system32\wuweb.dll
2009-10-08 22:29:38:801 6024 1530 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
2009-10-08 22:29:38:801 6024 1530 Misc Microsoft signed: Yes
2009-10-08 22:29:38:910 6024 1530 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
2009-10-08 22:29:38:910 6024 1530 Misc Microsoft signed: Yes
2009-10-08 22:29:38:910 6024 1530 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab:
2009-10-08 22:29:38:926 6024 1530 Misc Microsoft signed: Yes
2009-10-08 22:29:38:942 6024 1530 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab:
2009-10-08 22:29:38:942 6024 1530 Misc Microsoft signed: Yes
2009-10-08 22:29:38:957 6024 1530 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setup.cab:
2009-10-08 22:29:38:957 6024 1530 Misc Microsoft signed: Yes
2009-10-08 22:29:39:082 6024 1530 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setup.cab:
2009-10-08 22:29:39:082 6024 1530 Misc Microsoft signed: Yes
2009-10-08 22:29:39:098 6024 1530 Setup *********** Setup: Checking whether
self-update is required ***********
2009-10-08 22:29:39:098 6024 1530 Setup * Inf file:
C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setup.inf
2009-10-08 22:29:39:098 6024 1530 Setup Update NOT required for
C:\WINDOWS\system32\cdm.dll: target version = 7.4.7600.226, required version
= 7.4.7600.226
2009-10-08 22:29:39:098 6024 1530 Setup Update NOT required for
C:\WINDOWS\system32\wuapi.dll: target version = 7.4.7600.226, required
version = 7.4.7600.226
2009-10-08 22:29:39:098 6024 1530 Setup Update NOT required for
C:\WINDOWS\system32\wuapi.dll.mui: target version = 7.4.7600.226, required
version = 7.4.7600.226
2009-10-08 22:29:39:098 6024 1530 Setup Update NOT required for
C:\WINDOWS\system32\wuauclt.exe: target version = 7.4.7600.226, required
version = 7.4.7600.226
2009-10-08 22:29:39:098 6024 1530 Setup Update NOT required for
C:\WINDOWS\system32\wuaucpl.cpl: target version = 7.4.7600.226, required
version = 7.4.7600.226
2009-10-08 22:29:39:098 6024 1530 Setup Update NOT required for
C:\WINDOWS\system32\wuaucpl.cpl.mui: target version = 7.4.7600.226, required
version = 7.4.7600.226
2009-10-08 22:29:39:098 6024 1530 Setup Update NOT required for
C:\WINDOWS\system32\wuaueng.dll: target version = 7.4.7600.226, required
version = 7.4.7600.226
2009-10-08 22:29:39:098 6024 1530 Setup Update NOT required for
C:\WINDOWS\system32\wuaueng.dll.mui: target version = 7.4.7600.226, required
version = 7.4.7600.226
2009-10-08 22:29:39:098 6024 1530 Setup Update NOT required for
C:\WINDOWS\system32\wucltui.dll: target version = 7.4.7600.226, required
version = 7.4.7600.226
2009-10-08 22:29:39:098 6024 1530 Setup Update NOT required for
C:\WINDOWS\system32\wucltui.dll.mui: target version = 7.4.7600.226, required
version = 7.4.7600.226
2009-10-08 22:29:39:098 6024 1530 Setup Update NOT required for
C:\WINDOWS\system32\wups.dll: target version = 7.4.7600.226, required version
= 7.4.7600.226
2009-10-08 22:29:39:098 6024 1530 Setup Update NOT required for
C:\WINDOWS\system32\wups2.dll: target version = 7.4.7600.226, required
version = 7.4.7600.226
2009-10-08 22:29:39:098 6024 1530 Setup * IsUpdateRequired = No
2009-10-08 22:35:40:685 6024 1530 COMAPI -------------
2009-10-08 22:35:40:685 6024 1530 COMAPI -- START -- COMAPI: Search
[ClientId = MicrosoftUpdate]
2009-10-08 22:35:40:685 6024 1530 COMAPI ---------
2009-10-08 22:35:40:685 1008 f84 Agent *************
2009-10-08 22:35:40:685 1008 f84 Agent ** START ** Agent: Finding updates
[CallerId = MicrosoftUpdate]
2009-10-08 22:35:40:685 1008 f84 Agent *********
2009-10-08 22:35:40:685 6024 1530 COMAPI
 
You don't have the same issue as the OP is running WinXP SP2.

To avoid confusion, please begin a new thread about your specific problems.
State your IE version and full Windows version (e.g., WinXP SP3; Vista SP2)
in your first post.


Masood wrote:

> hi, i have same issue with MS update on 2003 SP2 R2 server. log file is as
> below. please tell me about next steps to solve this issue.
> Thanks...
 
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