M
MicrobyteSolutions
Guest
We have around 15~ Remote Desktop Session Host servers of varying versions (2012 R2, 2016 and 2019) which are experiencing freezing and flickering issues with "Not Responding" appearing in the top bar and the program being unresponsive when switching between tabs. Other symptoms include screen flickering and, when in Task Manager, the tabs sometimes disappear until you roll the mouse over them. These issues started appearing after the weekend of 23rd March 2019 (23/03/19).
I have been scouring forums looking for other people with the same issue but can't find anyone with similar symptoms except someone called Chris_UKDE and his questions haven't been answered either.
At first, we thought that this was caused by a Windows Update but we have been through all of the updates and cannot find any consistent update or lack of update across the servers that seems to have caused the problem. We thought it might have been KB4489889 but after uninstalling this, the problem still remains.
We have opened a case with Microsoft and we are waiting for them to analyse some logs that they gathered on Friday and they have advised various registry fixes and disabling hardware acceleration but none of these have worked. I am taking to the forums to see if anyone else is a. having any luck with their diagnosis and b. having these issues at all(!) and c. if we manage to fix it, to share it with you so you don't have to experience the same pain we have.
The issue does NOT appear to happen in Safe Mode BUT when running a Selective Startup from MSConfig, these issues still happen, eluding that it's still a Microsoft element causing the problem. We are mainly seeing the problems in Microsoft Office programs but we do get a few issues in other Microsoft programs, such as Internet Explorer/Task Manager and also Chrome.
Most of the servers are running on VMWare ESXi 6.0-6.5 but we do have one native Windows Server with the problem. We have tried updating/uninstalling VMWare tools but this does not seem to fix anything. We also thought this might have been related to the video driver, so we booted the server with "Base Video" options in MSConfig but this still didn't fix the problems.
I am hoping that there are others in the same position as me, looking for an answer but having no forum to discuss it on, hence this post. Any advice greatly appreciated.
Lewis
Continue reading...
I have been scouring forums looking for other people with the same issue but can't find anyone with similar symptoms except someone called Chris_UKDE and his questions haven't been answered either.
At first, we thought that this was caused by a Windows Update but we have been through all of the updates and cannot find any consistent update or lack of update across the servers that seems to have caused the problem. We thought it might have been KB4489889 but after uninstalling this, the problem still remains.
We have opened a case with Microsoft and we are waiting for them to analyse some logs that they gathered on Friday and they have advised various registry fixes and disabling hardware acceleration but none of these have worked. I am taking to the forums to see if anyone else is a. having any luck with their diagnosis and b. having these issues at all(!) and c. if we manage to fix it, to share it with you so you don't have to experience the same pain we have.
The issue does NOT appear to happen in Safe Mode BUT when running a Selective Startup from MSConfig, these issues still happen, eluding that it's still a Microsoft element causing the problem. We are mainly seeing the problems in Microsoft Office programs but we do get a few issues in other Microsoft programs, such as Internet Explorer/Task Manager and also Chrome.
Most of the servers are running on VMWare ESXi 6.0-6.5 but we do have one native Windows Server with the problem. We have tried updating/uninstalling VMWare tools but this does not seem to fix anything. We also thought this might have been related to the video driver, so we booted the server with "Base Video" options in MSConfig but this still didn't fix the problems.
I am hoping that there are others in the same position as me, looking for an answer but having no forum to discuss it on, hence this post. Any advice greatly appreciated.
Lewis
Continue reading...
