Windows Randomly Restarts Without Warning

[varma_98]

About two weeks back I got a new laptop and almost everyday I seem to be facing restart issues. While working the screen goes black and the laptop restarts. This happens once almost everyday. There is some thermal throttling when it happens but the laptop doesn't seem to be uncomfortably hot. I tried switching off automatic restart in advanced system settings but that didn't help. After long hours of searching online, I found out about the event viewer and went through the logs. The following was what happened everytime the restart happened:

• 17:11:30: Warning Message: The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID {2593F8B9-4EAF-457C-B68A-50F6B8EA6B54} and APPID {15C20B67-12E7-4BB6-92BB-7AFF07997402} to the user LAPTOP-UL6GB1PP\Deepak SID (S-1-5-21-1343100799-3473542331-2342053092-1001) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool. Event ID 10016
  
• 17:11:41: Information Message: The last shutdown's success status was false. The last boot's success status was true. Event ID 20
• 17:11:41: Information Message: EFI time zone bias: 2047. Daylight flags: 0. Event ID 20
• 17:11:41: Information Message: The boot menu policy was 0x1 Event ID 25
• 17:11:41: Information Message: The boot type was 0x0. Event ID 27
• 17:11:41: Information Message: There are 0x1 boot options on this system. Event ID 18
• 17:11:41: Information Message: The bootmgr spent 0 ms waiting for user input. Event ID 32
• 17:11:41: Information Message: Firmware reported boot metrics Event ID 30
• 17:11:41: Information Message: The iommu fault reporting has been initialized. Event ID 16
• 17:11:41: Information Message: The previous system shutdown at 17:01:40 on ‎26-‎03-‎2021 was unexpected. Event ID 6008
• 17:11:45: Warning Message: The driver \Driver\WudfRd failed to load for the device ROOT\HIDCLASS\0000. Event ID 1
• 17:11:46: Information Message: The driver \Driver\WudfRd failed to load for the device {DD8E82AE-334B-49A2-AEAE-AEB0FD5C40DD}\DetectionVerification\5&11ac4f73&0&0. Event ID 219
• 17:11:51: Error Message: WHEA Logger: A fatal hardware error has occurred. A record describing the condition is contained in the data section of this event. Event ID 1

Also I ran a system diagnostic on performance monitor and it showed the following error:

Cause:A device has reported a "Not OK" status.
Details:The device, Intel RST VMD Managed Controller 09AB, is reporting a bad status value. This device will not be available until the issue is resolved. The Plug and Play ID for this device is PCI\VEN_8086&DEV_09AB&SUBSYS_14681025&REV_00\3&11583659&0&B8.

However on device manager I'm unable to update this specific driver. Infact it says there are no drivers installed for this device.


Laptop Specs:

Product: Acer Aspire 5 A514-54

Processor: Intel(R) i5 1135G7

Memory: 8GB

Storage: 512GB Kingston NVMe SSD

Graphics: Intel(R) Iris(R) Xe Graphics


It's really a bummer when your new laptop does this to you. Please help me resolve this issue.


Also if you need more information please let me know. I'm really bad when it comes to laptops and stuff, so please bear with me.


Thanks in advance,

Deepak

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