F
Francis Horton
Guest
Recently we deployed some MS updates to our users (KB4601056, KB4601315, KB4601395) and anyone using a smart card reader is now being prompted regularly to connect a smart card device. I have done a lot of searching and most of the fixes involve disabling the Smart Card reader in the GPO or other extreme measures, but I need the readers to work. There are a couple users who have received replacement computers and in the reimaged machines there has not been any issues with the readers. I will also point out that not all my users experiencing this use smart card readers, but are being prompted nevertheless. Some use ActivClient for online credentialing which doesn't require a reader or smart card. Windows Hello is not deployed to our users, smart cards are being used to access government websites
The current test I'm conducting is turning off the Smart Card service in services to see if that at least stops the popup messages. Credentials for the affected users I'm working with have been web cleared, and browser caches cleared as well. Disabling in the GPO doesn't work at all and the message keeps coming up.
The affected users are able to work overall, but it's becoming a nuisance to have to hide the popup as canceling out doesn't make it go away. I have rolled back the regular update on one user (KB4601056) but the issue remained after a reboot. I have updated drivers and uninstalled/reinstalled through device manager, reinstalled ActivClient drivers, run sfc scan, nothing seems to make this go away while maintaining functionality. And while reimage/replacement seems to work, I have 70 potential users affected by this and I don't know why. Any help would be appreciated
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The current test I'm conducting is turning off the Smart Card service in services to see if that at least stops the popup messages. Credentials for the affected users I'm working with have been web cleared, and browser caches cleared as well. Disabling in the GPO doesn't work at all and the message keeps coming up.
The affected users are able to work overall, but it's becoming a nuisance to have to hide the popup as canceling out doesn't make it go away. I have rolled back the regular update on one user (KB4601056) but the issue remained after a reboot. I have updated drivers and uninstalled/reinstalled through device manager, reinstalled ActivClient drivers, run sfc scan, nothing seems to make this go away while maintaining functionality. And while reimage/replacement seems to work, I have 70 potential users affected by this and I don't know why. Any help would be appreciated
Continue reading...