Windows Installer always hung in wow64win!NtUserMsgWaitForMultipleObjectsEx when installing a software

[Devin Wu]

ENV: Windows 10 Version 19041 MP (8 procs) Free x64

When I install my software, windows installer always hung and can't continue to install successfully.

I got a dump file when windows installer process is hanging, as shown below.



For analysis of this file, run !analyze -v


wow64win!NtUserMsgWaitForMultipleObjectsEx+0x14:
00007ffe`ac039004 c3 ret
0:000> !analyze -v
*******************************************************************************
* *
* Exception Analysis *
* *
*******************************************************************************


KEY_VALUES_STRING: 1

Key : Analysis.CPU.mSec
Value: 1031

Key : Analysis.DebugAnalysisProvider.CPP
Value: Create: 8007007e on DEVIN_WINPC

Key : Analysis.DebugData
Value: CreateObject

Key : Analysis.DebugModel
Value: CreateObject

Key : Analysis.Elapsed.mSec
Value: 133728

Key : Analysis.Memory.CommitPeak.Mb
Value: 83

Key : Analysis.System
Value: CreateObject

Key : Timeline.OS.Boot.DeltaSec
Value: 608206

Key : Timeline.Process.Start.DeltaSec
Value: 357

Key : WER.OS.Branch
Value: vb_release

Key : WER.OS.Timestamp
Value: 2019-12-06T14:06:00Z

Key : WER.OS.Version
Value: 10.0.19041.1

Key : WER.Process.Version
Value: 5.0.19041.1


ADDITIONAL_XML: 1

OS_BUILD_LAYERS: 1

NTGLOBALFLAG: 0

APPLICATION_VERIFIER_FLAGS: 0

EXCEPTION_RECORD: (.exr -1)
ExceptionAddress: 0000000000000000
ExceptionCode: 80000003 (Break instruction exception)
ExceptionFlags: 00000000
NumberParameters: 0

FAULTING_THREAD: 0001276c

PROCESS_NAME: msiexec.exe

ERROR_CODE: (NTSTATUS) 0x80000003 - {EXCEPTION} Breakpoint A breakpoint has been reached.

EXCEPTION_CODE_STR: 80000003

STACK_TEXT:
00000000`005ae108 00007ffe`ac024cb0 : 00000000`005ae0e0 00000000`00000000 00000000`00000001 00000000`005ec3f0 : wow64win!NtUserMsgWaitForMultipleObjectsEx+0x14
00000000`005ae110 00007ffe`ac7e902a : 00000000`007d3000 00007ffe`ac024c20 00000000`007d5000 00007ffe`ac7ea3b0 : wow64win!whNtUserMsgWaitForMultipleObjectsEx+0x90
00000000`005ae170 00000000`776817c3 : 00000023`77701fec 00007ffe`ac7e0023 00000000`00000000 00000000`005eff08 : wow64!Wow64SystemServiceEx+0x15a
00000000`005aea30 00000000`776811b9 : 00000000`005efc3c 00007ffe`ac7e39b4 00000000`005aeb00 00007ffe`ac7e3aaf : wow64cpu!ServiceNoTurbo+0xb
00000000`005aeae0 00007ffe`ac7e38c9 : 00000000`007d2000 00000000`00e400e0 00000000`00000000 00000000`005af350 : wow64cpu!BTCpuSimulate+0x9
00000000`005aeb20 00007ffe`ac7e32bd : 00000000`00000000 00000000`00832388 00000000`00000000 00000000`00000000 : wow64!RunCpuSimulation+0xd
00000000`005aeb50 00007ffe`ad92266e : 00000000`00000010 00000000`00000010 00007ffe`ad9806e0 00000000`007d1000 : wow64!Wow64LdrpInitialize+0x12d
00000000`005aee00 00007ffe`ad9112f1 : 00000000`00000001 00000000`00000000 00000000`00000000 00000000`00000001 : ntdll!LdrpInitializeProcess+0x193e
00000000`005af230 00007ffe`ad8c4543 : 00000000`00000000 00007ffe`ad850000 00000000`00000000 00000000`007d3000 : ntdll!_LdrpInitialize+0x4cd95
00000000`005af2d0 00007ffe`ad8c44ee : 00000000`005af350 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!LdrpInitialize+0x3b
00000000`005af300 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!LdrInitializeThunk+0xe


SYMBOL_NAME: wow64win!NtUserMsgWaitForMultipleObjectsEx+14

MODULE_NAME: wow64win

IMAGE_NAME: wow64win.dll

STACK_COMMAND: dt ntdll!LdrpLastDllInitializer BaseDllName ; dt ntdll!LdrpFailureData ; ~0s; .ecxr ; kb

FAILURE_BUCKET_ID: BREAKPOINT_80000003_wow64win.dll!NtUserMsgWaitForMultipleObjectsEx

OS_VERSION: 10.0.19041.1

BUILDLAB_STR: vb_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

IMAGE_VERSION: 10.0.19041.388

FAILURE_ID_HASH: {30ec1d4c-7914-59db-81ea-e2f4fcb6fdf7}

Followup: MachineOwner
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Please help me to fix this issue. Thanks a lot!

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