Windows Genuine Advantage Validation Tool

[Earl]

Hi all,

This tool was installed automatically on my PC on 7/3. Since then I get
messages where where HPIZ423 needs to be installed when using various
components of Windows (IE, My Computer, Word) as well as other installed
products on my PC such as Quicken. The installation always prompts me to
install a disk which I have no clue as to what to insert. And I don't
understand why something needs to be installed when it is already there. I
always cancel out and everything works fine. But the pop-ups regarding
installation are annoying. Then I also get from time to time messages where
an Unload is being done. Again this gets nowhere since I have to insert a
disk. Just cancel out of that.

I've run scans using Norton Anti-Virus just to make sure and Venus Spy Trap.
It appears that the automatic installation screwed things up for me on July
3. And I can't remove this tool. Already tried that.

I've checked the MS site about the tool to see if there is any information
as to its purpose. That is very lacking. The tool may not be the culprit
but then I have no other clue as to what has caused this inconvenience.

Any input you can provide on this will be appreciated.

I have a HP Pavilion PC running XP Media Center.

Thanks,
Earl

 

[Shenan Stanley]

Earl wrote:
> This tool was installed automatically on my PC on 7/3. Since then
> I get messages where where HPIZ423 needs to be installed when using
> various components of Windows (IE, My Computer, Word) as well as
> other installed products on my PC such as Quicken. The
> installation always prompts me to install a disk which I have no
> clue as to what to insert. And I don't understand why something
> needs to be installed when it is already there. I always cancel
> out and everything works fine. But the pop-ups regarding
> installation are annoying. Then I also get from time to time
> messages where an Unload is being done. Again this gets nowhere
> since I have to insert a disk. Just cancel out of that.
>
> I've run scans using Norton Anti-Virus just to make sure and Venus
> Spy Trap. It appears that the automatic installation screwed things
> up for me on July
> 3. And I can't remove this tool. Already tried that.
>
> I've checked the MS site about the tool to see if there is any
> information as to its purpose. That is very lacking. The tool may
> not be the culprit but then I have no other clue as to what has
> caused this inconvenience.
>
> Any input you can provide on this will be appreciated.
>
> I have a HP Pavilion PC running XP Media Center.

Uninstall HP Image Zone or reinstall it...

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
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