Windows forgets user password (Active Directory) on unlocking, but logging on via Other User with same credentials logs in fine

  • Thread starter Thread starter Shane Broadbent1
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Shane Broadbent1

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Hi,We have a strange issue that randomly affects some users, with one repeatably facing the issue. The PC is a Windows 10 Pro device attached to Active Directory (Windows Server 2016). The users will try to unlock their workstations with their AD credentials, however it will tell them their username or password is incorrect. However, if they change to Other user and enter the same username (domain\username) and password, they will unlock and login fine. This is a bit of a nuisance for the users and I'd like to try and get to the bottom of it if possible. Does anybody have any suggestions?Thank

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