Windows fails to boot. Couldn't even see Windows drive in System Recovery Options, but drive is not corrupt. Help!

  • Thread starter Thread starter VB_Sam
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VB_Sam

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1. Comodo Internet Security couldn't start properly one day. I uninstalled and restarted. Then reinstalled but failed. It asked me to restart. I was no longer able to boot into Windows after that.


When Windows started, it went directly into Startup Repair. After about 15 minutes, it stated it failed to repair with the following errors:

PROBLEM SIGNATURE
Problem Event Name StartupRepairOffline
Problem Signature 01 6.1.7600.16385
Problem Signature 02 6.1.7600.16385
Problem Signature 03 unknown
Problem Signature 04 292
Problem Signature 05 Autofailover
Problem Signature 06 1
Problem Signature 07 MissingOSLoader
OS Version 6.1.7600.2.0.0.256.1

I tried system restore but failed. The error message was as follows:
(not exact wording since using another language)
System restore failed while logging in to restore from the restore point.
An unspecified error occurred during system restore. (0x80070003)


2. I created a bootable Windows 7 USB drive using Rufus with the following settings:

Partition scheme: MBR.
Target System type: BIOS or UEFI-CSM.
File System: NTFS.
Cluster Size: select the 4096 bytes(Default).


C drive is system reserved.
D drive is actually where Windows installed.
The laptop is 5-6 years old. It should be legacy install. That's why I formatted the USB drive as MBR / BIOS or UEFI-CSM.


Then I ran the startup repair from the USB drive but failed. The error was slightly different.

PROBLEM SIGNATURE
Problem Event Name StartupRepairOffline
Problem Signature 01 6.1.7600.16385
Problem Signature 02 6.1.7600.16385
Problem Signature 03 unknown
Problem Signature 04 -1
Problem Signature 05 ExternalMedia
Problem Signature 06 1
Problem Signature 07 NoOsInstalled
OS Version 6.1.7600.2.0.0.256.1


3. Previously I ran chkdsk from the startup repair (not from the USB drive) through command prompt. It was successful. No bad sector was found in the Windows partition (Drive D).
I ran chkdsk via command prompt from the USB drive to check Drive C too. It was successful. No bad sector was found.

When I ran the system recovery option from the USB drive, the system did not list any operating system or drive in the list. Clearly Windows partition is at Drive D, but for some reasons it failed to detect.

This is what is normally shown, but the list is empty in my case.

Select-Windows-OS-to-repair-300x227.png

4. I tried to run the following command in the USB drive.

I switched to drive C. Then type:
bootrec /fixmbr
bootrec /fixboot

I tried to reboot. The following message showed up this time (instead of going straight to startup repair).


Windows failed to start. A recent hardware or software change might be the cause...
...
File: \Boot\BCD
Status: 0xc000000f
Info: An error occurred while attempting to read the boot configuration data.​

5. I tried this combination too.
Bootrec /Fixboot
Bootrec /Fixmbr
Bootsect /nt60 all /MBR


Rebooted. The same error message appeared as shown above.


What should I do to fix the boot issues?

If it can't be fixed, what is the best way to backup all program data/settings (without the need of removing the hard disk from the laptop)?

Thank you.

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