Windows desktop not loading on Surface Laptop (Windows 11) after recent update, safe mode blocked

[David Manning UK]

Surface Laptop 3 yr old, Windows 11, recent update prevents desktop from loading properly. Windows-L, power button and caps lock operative but nothing else responds. Desktop background picture appears and windows taskbar *mostly* appears. Cannot restart in safe mode because of bitlocker, which I never knew I had until now, since I don't have the bitlocker key. Cannot re-install or repair because I don't have the bitlocker key. Are there any options for recovering the system and drives?

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