V
Valery_742
Guest
Dear Microsoft team,
My company develops and markets computer monitoring software for home and business PCs. All our software either contains a keylogger or functions mainly as a keylogger. Many other products on the market also have similar keylogger functionality, designed to run in the background for legitimate reasons, to monitor the computer activity of employees (for employers) or children (for parents). An example of such monitoring software is HomeGuard Keylogger (hxxps://veridium.net/homeguard-activity-monitor/keylogger/).
Our problem is that Windows Defender is flagging new versions of our software as Trojan or PUA and preventing installation by our customers. Defender sometimes evens flags previous versions. We urgently need to know how to correct this issue.
Our experience is that Microsoft Defender does not classify monitoring products in a consistent way. Defender classifies some as Trojan, some as MonitoringTool, some as PUA and others as clean. As a result, some of these monitoring products will download and install without being flagged by Defender, while others are flagged and deleted or quarantined.
Please advise us on how we can prevent our monitoring software from being flagged as malware by Windows Defender.
Thank you.
Regards,
Valery.
Continue reading...
My company develops and markets computer monitoring software for home and business PCs. All our software either contains a keylogger or functions mainly as a keylogger. Many other products on the market also have similar keylogger functionality, designed to run in the background for legitimate reasons, to monitor the computer activity of employees (for employers) or children (for parents). An example of such monitoring software is HomeGuard Keylogger (hxxps://veridium.net/homeguard-activity-monitor/keylogger/).
Our problem is that Windows Defender is flagging new versions of our software as Trojan or PUA and preventing installation by our customers. Defender sometimes evens flags previous versions. We urgently need to know how to correct this issue.
Our experience is that Microsoft Defender does not classify monitoring products in a consistent way. Defender classifies some as Trojan, some as MonitoringTool, some as PUA and others as clean. As a result, some of these monitoring products will download and install without being flagged by Defender, while others are flagged and deleted or quarantined.
Please advise us on how we can prevent our monitoring software from being flagged as malware by Windows Defender.
Thank you.
Regards,
Valery.
Continue reading...