Windows can't find pro key.

[Hunter Lane]

Hello,I bought Microsoft Windows 11 Home a while ago and 2 years ago I bought the upgrade to windows 11 pro. However it failed to activate last time and I have been trying to figure out how to get windows 11 pro to activate. The purchase did go through. However I bought it on the Microsoft store and I can get access to the windows 11 pro key. I do have an order number however I can't get through to a call representative. I have asked to be called back and instead of calling me they just marked the ticket as resolved with no call back. I would really like to get Windows 11 pro to work so I can

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