Windows application error The instruction at 0x.... referenced memory at 0x.....

[JacobsB749]

I have a worker who came to me today saying they have been getting this message for over a month now. They only get this error message when the try to open a pdf from an email. A pdf that is opened that is saved on their computer or sharded drives will not show this message. went to task manager and looked at the memory usage and it was hovering around 50%. They said they also haven't turned off or restarted their computer in a long while so i restarted the computer but still got the error message. The error message just pops up, they are able to click "ok" and still able to do what they need

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