T
trikeyz
Guest
My husband recently renewed his Office 365 and shared the license with me (as he had done previously). Since this renewal, i am unable to use the Office license if i log into windows under the same MS account as i use for Office 365.
After a 3 hour chat session with MS, it was concluded that i will need to log into windows under a different account if i want to use the MS Office license. During that 3-hour session (and before) we uninstalled/reinstalled office, and deleted numerous license keys, to no avail. The tech decided that my windows account must be corrupted, and since he was an Office tech (not a Windows tech), he didnt know how that could be fixed, other than to use separate accounts for Windows and Office.
I can live with having 2 different accounts (1 for windows and 1 for office) but this seems like a dumb solution, especially when it used to work fine until this recent renewal.
Any insight welcome.
T
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- my MS account shows that the license is shared with me.
- if i log into windows under another (local) account, i can use the Office 365 shared license (I log into office 365 using the MS account)
- if i log into windows under the MS account, then log into Office 365 under that same MS account, it says i am not licensed to use Office 365.
After a 3 hour chat session with MS, it was concluded that i will need to log into windows under a different account if i want to use the MS Office license. During that 3-hour session (and before) we uninstalled/reinstalled office, and deleted numerous license keys, to no avail. The tech decided that my windows account must be corrupted, and since he was an Office tech (not a Windows tech), he didnt know how that could be fixed, other than to use separate accounts for Windows and Office.
I can live with having 2 different accounts (1 for windows and 1 for office) but this seems like a dumb solution, especially when it used to work fine until this recent renewal.
Any insight welcome.
T
Continue reading...