J
John#K
Guest
Hi,
I've recently done a fresh install from the on-board original version of Windows 7 32 bit on my old Toshiba laptop. After a week or so of updates with Windows Update activated, the system seems to be running fine and up to date, but I have had a problem develop with Windows Explorer.
Whenever I open a directory containing tiff files and just hover over a file (without even clicking on it), a pop-up panel appears informing that Explorer has stopped working. There's no problem with other image files such as jpeg or pdf, just tiffs.
Having a large image library and image processing software, this is an enormous problem for me and I hope someone can suggest a solution. I should point out that I am aware of a post back in 2011 by Rick Turner relating to the same problem, and any of the solutions there have not helped. I've gone as far as uninstalling any other image related software such as Photoshop so there is only Windows image handling available, but the problem still persists.
I've run System File Checker and all is OK there.
Here are the Technical Details of the Problem Report:
Source
Windows Explorer
Summary
Stopped working
Date
8/01/2016 7:56 AM
Status
Report sent
Description
Faulting Application Path: C:\Windows\explorer.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: explorer.exe
Application Version: 6.1.7601.17567
Application Timestamp: 4d6727a7
Fault Module Name: P1.WIC.NativeComWrapper.dll
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 4ffd5cdf
Exception Code: c0000005
Exception Offset: 000010ac
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 3081
Additional Information 1: a7aa
Additional Information 2: a7aa91f17ea749d42a4de3b390fa5b3d
Additional Information 3: a7aa
Additional Information 4: a7aa91f17ea749d42a4de3b390fa5b3d
Extra information about the problem
Bucket ID: 3072554205
Be grateful if someone could suggest my next move!
Many thanks,
John.
Continue reading...
I've recently done a fresh install from the on-board original version of Windows 7 32 bit on my old Toshiba laptop. After a week or so of updates with Windows Update activated, the system seems to be running fine and up to date, but I have had a problem develop with Windows Explorer.
Whenever I open a directory containing tiff files and just hover over a file (without even clicking on it), a pop-up panel appears informing that Explorer has stopped working. There's no problem with other image files such as jpeg or pdf, just tiffs.
Having a large image library and image processing software, this is an enormous problem for me and I hope someone can suggest a solution. I should point out that I am aware of a post back in 2011 by Rick Turner relating to the same problem, and any of the solutions there have not helped. I've gone as far as uninstalling any other image related software such as Photoshop so there is only Windows image handling available, but the problem still persists.
I've run System File Checker and all is OK there.
Here are the Technical Details of the Problem Report:
Source
Windows Explorer
Summary
Stopped working
Date
8/01/2016 7:56 AM
Status
Report sent
Description
Faulting Application Path: C:\Windows\explorer.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: explorer.exe
Application Version: 6.1.7601.17567
Application Timestamp: 4d6727a7
Fault Module Name: P1.WIC.NativeComWrapper.dll
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 4ffd5cdf
Exception Code: c0000005
Exception Offset: 000010ac
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 3081
Additional Information 1: a7aa
Additional Information 2: a7aa91f17ea749d42a4de3b390fa5b3d
Additional Information 3: a7aa
Additional Information 4: a7aa91f17ea749d42a4de3b390fa5b3d
Extra information about the problem
Bucket ID: 3072554205
Be grateful if someone could suggest my next move!
Many thanks,
John.
Continue reading...
