Windows 7 activation by phone not available

  • Thread starter Thread starter spirit1flyer
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spirit1flyer

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I had to format an older computer of mine and while trying to activate or update I ran into an issue. I'm getting Error code 0XC004E003 and its not even giving me the option to activate by phone. It says I can contact microsoft by phone to resolve the problem but that just opens my help file and I don't get an installation id or any phone numbers. I've gone circles with the auto agent who always says contact this person but then it says unavailable.

I've tried SLUI 4 which doesn't do anything other then I already described. I also ran MGA Diagnostics trying to follow the steps others have done but I don't see any follow on data for those questions. Here is my dump from that


Is it just Windows 7 isn't supported at all anymore? or am I missing something? Or did I screw up something with the reinstall that toasted my copy?

My update code is 80072EFE but I'm not sure that has anything to do with it at this point. I managed to manually update to service pack one hoping that would help and I tried installing Kb313812 and kb4490628 and neither of those would and that was supposed to be the "solution" for the update issues.


Any help?


Diagnostic Report (1.9.0027.0):

-----------------------------------------

Windows Validation Data-->



Validation Code: 0

Cached Online Validation Code: N/A, hr = 0xc004f012

Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82

Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=

Windows Product ID: 00359-OEM-8992687-00095

Windows Product ID Type: 2

Windows License Type: OEM SLP

Windows OS version: 6.1.7601.2.00010300.1.0.003

ID: {EAA09D3E-E811-42B3-899C-E25049C98D62}(3)

Is Admin: Yes

TestCab: 0x0

LegitcheckControl ActiveX: N/A, hr = 0x80070002

Signed By: N/A, hr = 0x80070002

Product Name: Windows 7 Home Premium

Architecture: 0x00000009

Build lab: 7601.win7sp1_rtm.101119-1850

TTS Error:

Validation Diagnostic:

Resolution Status: N/A



Vista WgaER Data-->

ThreatID(s): N/A, hr = 0x80070002

Version: N/A, hr = 0x80070002



Windows XP Notifications Data-->

Cached Result: N/A, hr = 0x80070002

File Exists: No

Version: N/A, hr = 0x80070002

WgaTray.exe Signed By: N/A, hr = 0x80070002

WgaLogon.dll Signed By: N/A, hr = 0x80070002



OGA Notifications Data-->

Cached Result: N/A, hr = 0x80070002

Version: N/A, hr = 0x80070002

OGAExec.exe Signed By: N/A, hr = 0x80070002

OGAAddin.dll Signed By: N/A, hr = 0x80070002



OGA Data-->

Office Status: 109 N/A

OGA Version: N/A, 0x80070002

Signed By: N/A, hr = 0x80070002

Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3



Browser Data-->

Proxy settings: N/A

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

Default Browser: C:\Users\Pathfinder\AppData\Local\Programs\Opera\launcher.exe

Download signed ActiveX controls: Prompt

Download unsigned ActiveX controls: Disabled

Run ActiveX controls and plug-ins: Allowed

Initialize and script ActiveX controls not marked as safe: Disabled

Allow scripting of Internet Explorer Webbrowser control: Disabled

Active scripting: Allowed

Script ActiveX controls marked as safe for scripting: Allowed



File Scan Data-->

File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]

File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]

File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]

File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]



Other data-->

Office Details: <GenuineResults><MachineData><UGUID>{EAA09D3E-E811-42B3-899C-E25049C98D62}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-3308036784-1258453996-3355799050</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>GA-970A-UD3</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F1</Version><SMBIOSVersion major="2" minor="4"/><Date>20110517000000.000000+000</Date></BIOS><HWID>40BA0600018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>



Spsys.log Content: 0x80070002



Licensing Data-->

Software licensing service version: 6.1.7601.17514



Name: Windows(R) 7, HomePremium edition

Description: Windows Operating System - Windows(R) 7, OEM_SLP channel

Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64

Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

Extended PID: 00359-00178-926-800095-02-1033-7601.0000-0462021

Installation ID: 007285300911289251810131371052405724728294463235092145

Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

Partial Product Key: RMV82

License Status: Initial grace period

Time remaining: 42780 minute(s) (29 day(s))

Remaining Windows rearm count: 4

Trusted time: 2/15/2021 7:58:41 AM



Windows Activation Technologies-->

HrOffline: 0x00000000

HrOnline: N/A

HealthStatus: 0x0000000000000000

Event Time Stamp: N/A

ActiveX: Not Registered - 0x80040154

Admin Service: Not Registered - 0x80040154

HealthStatus Bitmask Output:





HWID Data-->

HWID Hash Current: MAAAAAAABAABAAEAAAACAAAAAQABAAEAln1AqVTyEDPc39wVosCkLkJ9zpotAY4u



OEM Activation 1.0 Data-->

N/A



OEM Activation 2.0 Data-->

BIOS valid for OA 2.0: yes, but no SLIC table

Windows marker version: N/A

OEMID and OEMTableID Consistent: N/A

BIOS Information:

ACPI Table Name OEMID Value OEMTableID Value

APIC GBT GBTUACPI

FACP GBT GBTUACPI

HPET GBT GBTUACPI

MCFG GBT GBTUACPI

SSDT PTLTD POWERNOW

MATS GBT

TAMG GBT GBT B0

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