Windows 11 Pro activation after warranty replacement

Microsoft Windows

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Dec 10, 2024
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I purchased a Surface Laptop 7 which shipped with Windows 11 Home. I upgraded to Windows 11 Pro via the Microsoft Store. I subsequently had a hardware failure, and Microsoft replaced the laptop. It now will not re-activate Windows 11 Pro. I attempted to follow the steps posted by others in the community to apply a generic product key, but it is still not recognizing my entitlement to 11 Pro from the Microsoft Store, and it is showing the Activation State is "Not active"

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