Windows 11 Mail Program Not sending all of my emails.

[Moneca Neary]

We've installed two different email addresses using your windows mail program on HP Envy, brand new computer. One account works fine though some of the emails are loaded with crazy characters and html mark ups that shouldn't even be arriving. The other account is not delivering all emails to my computer and that's the main issue. We can send emails from that account, but the incoming is spotty and doesn't deliver everything and they're not in the spam folder. We've reinstalled a couple of times and nothing changes. Both accounts are similar. Please help.

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