windows 11 blocking a prgramme from accessing the cloud

[Microsoft Windows]

Hi,I bought a microsoft surface pro 11 in december primarily to use as a home tablet but also for some work. I have 2 issues i would like to resolve.The most important one is signing in to a cloud account through a dedicated software i use for remote assistance. It is called Prosoft, When i open this program it always prompts me to sign in. When i do so i get an error that the cloud cannot be reached. Please check your network connection and try again. Strangely if i use the wrong credentials it gives an error that the e-mail and password do not match which make me think there is some sort of

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