Windows 10 USBXHCI.sys crash

  • Thread starter Thread starter ChandlerH1990
  • Start date Start date
C

ChandlerH1990

Guest
After about 2 months a USBXHCI.sys crash has occurred again, I am getting fed up with these crashes, i can't trace down what is causing them I thought it was a USB hub or extension cable

Motherboard is Asus Crosshair VIII Hero Wifi

AMD Ryzen 7 5800X

64GB DDR4

Radeon HD 7570 (untill RTX 2070 super is back from RMA)


Windows and drivers are up to date.


NZXT Kraken X73 AIO Liquid Cooler and NZXT Cam Software
Corsair K95 RGB and Corsair iCUE software
Logitech G502 Hero
Logitech Desktop Mic

Razer Kiyo Webcam


also an Aura LED controller (built into motherboard)

ill be uploading a memory dump here in a bit

UPDATE: here is the memory dump usbxhci crash.rar


Symbol search path is: srv*

Executable search path is:

Windows 10 Kernel Version 19041 MP (16 procs) Free x64

Product: WinNt, suite: TerminalServer SingleUserTS

Built by: 19041.1.amd64fre.vb_release.191206-1406

Machine Name:

Kernel base = 0xfffff807`2d800000 PsLoadedModuleList = 0xfffff807`2e42a2f0

Debug session time: Mon Jan 18 13:36:01.230 2021 (UTC - 5:00)

System Uptime: 0 days 3:54:44.818

Loading Kernel Symbols

...............................................................

..................Page c347bc not present in the dump file. Type ".hh dbgerr004" for details

........Page 555a4 not present in the dump file. Type ".hh dbgerr004" for details

......................................

................................................................

................................................................

..

Loading User Symbols



Loading unloaded module list

.........................

For analysis of this file, run !analyze -v

0: kd> !analyze -v

*******************************************************************************

* *

* Bugcheck Analysis *

* *

*******************************************************************************



KMODE_EXCEPTION_NOT_HANDLED (1e)

This is a very common bugcheck. Usually the exception address pinpoints

the driver/function that caused the problem. Always note this address

as well as the link date of the driver/image that contains this address.

Arguments:

Arg1: ffffffffc0000005, The exception code that was not handled

Arg2: fffff8072da5a2f4, The address that the exception occurred at

Arg3: 0000000000000001, Parameter 0 of the exception

Arg4: ffffd7057e8a2b50, Parameter 1 of the exception



Debugging Details:

------------------





KEY_VALUES_STRING: 1



Key : Analysis.CPU.Sec

Value: 2



Key : Analysis.DebugAnalysisProvider.CPP

Value: Create: 8007007e on CHANDLERPC



Key : Analysis.DebugData

Value: CreateObject



Key : Analysis.DebugModel

Value: CreateObject



Key : Analysis.Elapsed.Sec

Value: 5



Key : Analysis.Memory.CommitPeak.Mb

Value: 87



Key : Analysis.System

Value: CreateObject





BUGCHECK_CODE: 1e



BUGCHECK_P1: ffffffffc0000005



BUGCHECK_P2: fffff8072da5a2f4



BUGCHECK_P3: 1



BUGCHECK_P4: ffffd7057e8a2b50



WRITE_ADDRESS: ffffd7057e8a2b50 Nonpaged pool



EXCEPTION_PARAMETER1: 0000000000000001



EXCEPTION_PARAMETER2: ffffd7057e8a2b50



BLACKBOXBSD: 1 (!blackboxbsd)





BLACKBOXNTFS: 1 (!blackboxntfs)





BLACKBOXPNP: 1 (!blackboxpnp)





BLACKBOXWINLOGON: 1



PROCESS_NAME: System



TRAP_FRAME: fffff8073146d100 -- (.trap 0xfffff8073146d100)

NOTE: The trap frame does not contain all registers.

Some register values may be zeroed or incorrect.

rax=fffff8073146d2f8 rbx=0000000000000000 rcx=ffffd7057e8a2b80

rdx=0000000070436f49 rsi=0000000000000000 rdi=0000000000000000

rip=fffff8072da5a2f4 rsp=fffff8073146d290 rbp=ffffd7067e9de010

r8=ffffd706a54c55e0 r9=0000000000000002 r10=0000fffff8072db1

r11=ffffa07e98600000 r12=0000000000000000 r13=0000000000000000

r14=0000000000000000 r15=0000000000000000

iopl=0 nv up ei pl zr na po nc

nt!ObfReferenceObjectWithTag+0x24:

fffff807`2da5a2f4 f0480fc15ed0 lock xadd qword ptr [rsi-30h],rbx ds:ffffffff`ffffffd0=????????????????

Resetting default scope



BAD_STACK_POINTER: fffff80731483158



STACK_TEXT:

fffff807`31483158 fffff807`2dcf4b0e : 00000000`0000001e ffffffff`c0000005 fffff807`2da5a2f4 00000000`00000001 : nt!KeBugCheckEx

fffff807`31483160 fffff807`2dbfe642 : fffff807`2dcf4aec 00000000`00000000 00000000`00000000 00000000`00000000 : nt!HvlpVtlCallExceptionHandler+0x22

fffff807`314831a0 fffff807`2db2bf97 : fffff807`31483710 00000000`00000000 fffff807`3146dc20 fffff807`2dbf92ee : nt!RtlpExecuteHandlerForException+0x12

fffff807`314831d0 fffff807`2db2ab86 : fffff807`3146d058 fffff807`31483e20 fffff807`3146d058 00000000`00000000 : nt!RtlDispatchException+0x297

fffff807`314838f0 fffff807`2dbf6612 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDispatchException+0x186

fffff807`31483fb0 fffff807`2dbf65e0 : fffff807`2dc078a5 ffffd705`7e8a2b50 fffff807`3146d020 ffffd706`7e7f0001 : nt!KxExceptionDispatchOnExceptionStack+0x12

fffff807`3146cf18 fffff807`2dc078a5 : ffffd705`7e8a2b50 fffff807`3146d020 ffffd706`7e7f0001 ffffd706`7e985a88 : nt!KiExceptionDispatchOnExceptionStackContinue

fffff807`3146cf20 fffff807`2dc03a43 : 00000000`00000000 00000000`00000000 00000000`00000000 ffffd706`7e6fdd28 : nt!KiExceptionDispatch+0x125

fffff807`3146d100 fffff807`2da5a2f4 : ffffd706`7e246d40 fffff807`2e1b1019 ffffd706`00000000 ffffd706`995fd7a0 : nt!KiPageFault+0x443

fffff807`3146d290 fffff807`2db16f43 : ffffd705`7e8a2b80 ffffd706`a54c55e0 ffffd706`7e246d40 fffff807`3146d389 : nt!ObfReferenceObjectWithTag+0x24

fffff807`3146d2d0 fffff807`2da4885e : ffffd706`7e9de010 fffff807`3146d389 ffffd706`7e8a2b80 ffffd706`7e9de63b : nt!IopUnloadSafeCompletion+0x43

fffff807`3146d300 fffff807`2da48727 : 00000000`00000001 00000000`00000000 ffffd706`7e8a7020 00000000`00000002 : nt!IopfCompleteRequest+0x11e

fffff807`3146d3f0 fffff807`2fdb811a : 00000000`00000000 ffffd706`7ee30dc0 ffffd706`7e9de010 fffff807`3146d4d0 : nt!IofCompleteRequest+0x17

fffff807`3146d420 fffff807`2fdb5bbf : ffffd706`7e8d8602 ffffd706`7e8d54e0 ffffd706`7e9de010 00000000`00000000 : Wdf01000!FxRequest::CompleteInternal+0x23a [minkernel\wdf\framework\shared\core\fxrequest.cpp @ 869]

fffff807`3146d4b0 fffff807`3cebb91c : 00000000`ffffff02 ffffd706`7e8d84f0 ffffd706`7e8a7400 ffffd706`7e8a7400 : Wdf01000!imp_WdfRequestComplete+0x8f [minkernel\wdf\framework\shared\core\fxrequestapi.cpp @ 436]

fffff807`3146d510 fffff807`3cebb7e1 : ffffd706`7e8d8690 00000000`00000008 ffffd706`7e8d8720 fffff807`3146d728 : USBXHCI!Bulk_Transfer_CompleteCancelable+0xc8

fffff807`3146d570 fffff807`3cebb5d0 : 00000000`00000004 fffff807`3146d6e0 00000000`00000000 ffffd706`7e8a7620 : USBXHCI!Bulk_ProcessTransferEventWithED1+0x1fd

fffff807`3146d620 fffff807`3ceb6570 : 00000000`00000004 fffff807`3146d6f8 00000000`00000008 fffff807`3146d700 : USBXHCI!Bulk_EP_TransferEventHandler+0x10

fffff807`3146d650 fffff807`3ceb60a5 : 00000000`00000780 000028f9`814b1f00 ffffd706`7f14d220 ffffd706`7e975c60 : USBXHCI!Endpoint_TransferEventHandler+0xb0

fffff807`3146d6b0 fffff807`3ceb5d7c : ffffd706`7e48d328 fffff807`28644180 000028f9`80ee3638 fffff807`3146d7d0 : USBXHCI!Interrupter_DeferredWorkProcessor+0x315

fffff807`3146d7b0 fffff807`2fdb38f5 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : USBXHCI!Interrupter_WdfEvtInterruptDpc+0xc

fffff807`3146d7e0 fffff807`2da0781e : fffff807`28647240 00000000`00000000 fffff807`3146dae0 fffff807`28644180 : Wdf01000!FxInterrupt::_InterruptDpcThunk+0xa5 [minkernel\wdf\framework\shared\irphandlers\pnp\km\interruptobjectkm.cpp @ 404]

fffff807`3146d820 fffff807`2da06b04 : 00000000`00000000 00000000`00000000 00000000`00140001 00000000`00000000 : nt!KiExecuteAllDpcs+0x30e

fffff807`3146d990 fffff807`2dbf92ee : 00000000`00000000 fffff807`28644180 fffff807`2e526600 ffffd706`83c03540 : nt!KiRetireDpcList+0x1f4

fffff807`3146dc20 00000000`00000000 : fffff807`3146e000 fffff807`31467000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x9e





SYMBOL_NAME: USBXHCI!Bulk_Transfer_CompleteCancelable+c8



MODULE_NAME: USBXHCI



IMAGE_NAME: USBXHCI.SYS



IMAGE_VERSION: 10.0.19041.662



STACK_COMMAND: .thread ; .cxr ; kb



BUCKET_ID_FUNC_OFFSET: c8



FAILURE_BUCKET_ID: 0x1E_c0000005_W_STACKPTR_ERROR_USBXHCI!Bulk_Transfer_CompleteCancelable



OS_VERSION: 10.0.19041.1



BUILDLAB_STR: vb_release



OSPLATFORM_TYPE: x64



OSNAME: Windows 10



FAILURE_ID_HASH: {11db9b30-7bb1-197f-15bc-9999f424c0f6}



Followup: MachineOwner

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