H
havoc804
Guest
So this might be a complex issue:
1. Yesterday, I installed Win 10 Pro as a clean install from using the media creation tool and a bootable USB.
I bought a Win 10 Pro license from the Microsoft store after, it does not include a product key, and was linked to my account.
I was logged in with my microsoft account, and after successful purchase, I even had the message "Windows is activated with a digital license linked to your Microsoft account".
2. Sadly, shortly after, my hardware failed (I was playing Red Dead Redemption 2 which fired my old GPU).
3. I had to buy a new motherboard, GPU...
4. I was unable to boot Windows 10 with the new hardware, as my SSD RAID 1 was degraded.
5. I reinastalled Windows 10 Pro.
6. Now I am unable to activate Windows 10 again, because it claims I don't have a license linked to my account. I have two devices showing up in my microsoft account, this PC and this PC also, but with the previous hardware.
7. It gets worse, I go to the order history page, and I see my completed purchase or the license, but when I click on the Order I get a page not found / invalid link error.
8. Also in the order history page, under "Digital" tab, I don't see anything, so it's as if I never received the license (even the previous Windows showed that I had it).
9. Even worse, the "Get Help" app gets me to the point where I have to talk to an agent, I choose "Call me back" and after a minute I get the message "Error occured, please try again later". So even the support app is broken
This is extremely frustrating and there is no direct number to just call, or even good old fashioned email.
Continue reading...
1. Yesterday, I installed Win 10 Pro as a clean install from using the media creation tool and a bootable USB.
I bought a Win 10 Pro license from the Microsoft store after, it does not include a product key, and was linked to my account.
I was logged in with my microsoft account, and after successful purchase, I even had the message "Windows is activated with a digital license linked to your Microsoft account".
2. Sadly, shortly after, my hardware failed (I was playing Red Dead Redemption 2 which fired my old GPU).
3. I had to buy a new motherboard, GPU...
4. I was unable to boot Windows 10 with the new hardware, as my SSD RAID 1 was degraded.
5. I reinastalled Windows 10 Pro.
6. Now I am unable to activate Windows 10 again, because it claims I don't have a license linked to my account. I have two devices showing up in my microsoft account, this PC and this PC also, but with the previous hardware.
7. It gets worse, I go to the order history page, and I see my completed purchase or the license, but when I click on the Order I get a page not found / invalid link error.
8. Also in the order history page, under "Digital" tab, I don't see anything, so it's as if I never received the license (even the previous Windows showed that I had it).
9. Even worse, the "Get Help" app gets me to the point where I have to talk to an agent, I choose "Call me back" and after a minute I get the message "Error occured, please try again later". So even the support app is broken
This is extremely frustrating and there is no direct number to just call, or even good old fashioned email.
Continue reading...