S
Sphinxy66
Guest
Hey all,
My girlfriends laptop has been having audio crackling/popping issues lately.
It's running Windows 10, and it was fine up until 2 months ago.
The problem seems to only occur when playing games. Music/youtube via browsers etc are perfectly fine.
It usually takes around 20 minutes to start, and the only thing that stops it is either a reboot, or just letting it sit with no game open for 20-30 mins.
I had her install LatencyMon and I've copied the report here. I'm somewhat unsure of what it means though so any help would be appreciated. We've updated every driver possible, HD Audio drivers, nvidia, you name it. Have disabled CPU throttling, made sure performance power mode is where it should be and all that.
Any ideas?
Cheers
_______________________________________________________________________________________________________ CONCLUSION _______________________________________________________________________________________________________ Your system appears to be having trouble handling real-time audio and other tasks. You are likely to experience buffer underruns appearing as drop outs, clicks or pops. One or more DPC routines that belong to a driver running in your system appear to be executing for too long. Also one or more ISR routines that belong to a driver running in your system appear to be executing for too long. One problem may be related to power management, disable CPU throttling settings in Control Panel and BIOS setup. Check for BIOS updates. LatencyMon has been analyzing your system for 0:31:45 (h:mm:ss) on all processors. _______________________________________________________________________________________________________ SYSTEM INFORMATION _______________________________________________________________________________________________________ Computer name: DESKTOP-6DGV1T6 OS version: Windows 10, 10.0, version 1909, build: 18363 (x64) Hardware: Alpha-X NH58DD, Metabox CPU: GenuineIntel Intel(R) Core(TM) i7-10875H CPU @ 2.30GHz Logical processors: 16 Processor groups: 1 RAM: 16172 MB total _______________________________________________________________________________________________________ CPU SPEED _______________________________________________________________________________________________________ Reported CPU speed: 2304 MHz Note: reported execution times may be calculated based on a fixed reported CPU speed. Disable variable speed settings like Intel Speed Step and AMD Cool N Quiet in the BIOS setup for more accurate results. _______________________________________________________________________________________________________ MEASURED INTERRUPT TO USER PROCESS LATENCIES _______________________________________________________________________________________________________ The interrupt to process latency reflects the measured interval that a usermode process needed to respond to a hardware request from the moment the interrupt service routine started execution. This includes the scheduling and execution of a DPC routine, the signaling of an event and the waking up of a usermode thread from an idle wait state in response to that event. Highest measured interrupt to process latency (µs): 2014.70 Average measured interrupt to process latency (µs): 4.032469 Highest measured interrupt to DPC latency (µs): 2009.50 Average measured interrupt to DPC latency (µs): 1.335318 _______________________________________________________________________________________________________ REPORTED ISRs _______________________________________________________________________________________________________ Interrupt service routines are routines installed by the OS and device drivers that execute in response to a hardware interrupt signal. Highest ISR routine execution time (µs): 2791.480035 Driver with highest ISR routine execution time: HDAudBus.sys - High Definition Audio Bus Driver, Microsoft Corporation Highest reported total ISR routine time (%): 0.017695 Driver with highest ISR total time: HDAudBus.sys - High Definition Audio Bus Driver, Microsoft Corporation Total time spent in ISRs (%) 0.019040 ISR count (execution time <250 µs): 977464 ISR count (execution time 250-500 µs): 0 ISR count (execution time 500-1000 µs): 3852 ISR count (execution time 1000-2000 µs): 96 ISR count (execution time 2000-4000 µs): 6 ISR count (execution time >=4000 µs): 0 _______________________________________________________________________________________________________ REPORTED DPCs _______________________________________________________________________________________________________ DPC routines are part of the interrupt servicing dispatch mechanism and disable the possibility for a process to utilize the CPU while it is interrupted until the DPC has finished execution. Highest DPC routine execution time (µs): 1346.276910 Driver with highest DPC routine execution time: Wdf01000.sys - Kernel Mode Driver Framework Runtime, Microsoft Corporation Highest reported total DPC routine time (%): 0.054902 Driver with highest DPC total execution time: dxgkrnl.sys - DirectX Graphics Kernel, Microsoft Corporation Total time spent in DPCs (%) 0.096231 DPC count (execution time <250 µs): 6941454 DPC count (execution time 250-500 µs): 0 DPC count (execution time 500-10000 µs): 243 DPC count (execution time 1000-2000 µs): 3 DPC count (execution time 2000-4000 µs): 0 DPC count (execution time >=4000 µs): 0 _______________________________________________________________________________________________________ REPORTED HARD PAGEFAULTS _______________________________________________________________________________________________________ Hard pagefaults are events that get triggered by making use of virtual memory that is not resident in RAM but backed by a memory mapped file on disk. The process of resolving the hard pagefault requires reading in the memory from disk while the process is interrupted and blocked from execution. NOTE: some processes were hit by hard pagefaults. If these were programs producing audio, they are likely to interrupt the audio stream resulting in dropouts, clicks and pops. Check the Processes tab to see which programs were hit. Process with highest pagefault count: aswidsagent.exe Total number of hard pagefaults 18068 Hard pagefault count of hardest hit process: 5182 Number of processes hit: 56 _______________________________________________________________________________________________________ PER CPU DATA _______________________________________________________________________________________________________ CPU 0 Interrupt cycle time (s): 112.061792 CPU 0 ISR highest execution time (µs): 2791.480035 CPU 0 ISR total execution time (s): 5.578320 CPU 0 ISR count: 958769 CPU 0 DPC highest execution time (µs): 1346.276910 CPU 0 DPC total execution time (s): 27.961785 CPU 0 DPC count: 6750463 _______________________________________________________________________________________________________ CPU 1 Interrupt cycle time (s): 49.825170 CPU 1 ISR highest execution time (µs): 1907.764757 CPU 1 ISR total execution time (s): 0.224656 CPU 1 ISR count: 22342 CPU 1 DPC highest execution time (µs): 1244.602431 CPU 1 DPC total execution time (s): 0.735614 CPU 1 DPC count: 50783 _______________________________________________________________________________________________________ CPU 2 Interrupt cycle time (s): 33.837373 CPU 2 ISR highest execution time (µs): 13.531250 CPU 2 ISR total execution time (s): 0.000520 CPU 2 ISR count: 307 CPU 2 DPC highest execution time (µs): 517.227431 CPU 2 DPC total execution time (s): 0.076577 CPU 2 DPC count: 19184 _______________________________________________________________________________________________________ CPU 3 Interrupt cycle time (s): 40.492861 CPU 3 ISR highest execution time (µs): 0.0 CPU 3 ISR total execution time (s): 0.0 CPU 3 ISR count: 0 CPU 3 DPC highest execution time (µs): 142.808160 CPU 3 DPC total execution time (s): 0.030654 CPU 3 DPC count: 8746 _______________________________________________________________________________________________________ CPU 4 Interrupt cycle time (s): 40.091192 CPU 4 ISR highest execution time (µs): 0.0 CPU 4 ISR total execution time (s): 0.0 CPU 4 ISR count: 0 CPU 4 DPC highest execution time (µs): 857.909722 CPU 4 DPC total execution time (s): 0.098488 CPU 4 DPC count: 23965 _______________________________________________________________________________________________________ CPU 5 Interrupt cycle time (s): 42.033831 CPU 5 ISR highest execution time (µs): 0.0 CPU 5 ISR total execution time (s): 0.0 CPU 5 ISR count: 0 CPU 5 DPC highest execution time (µs): 138.051215 CPU 5 DPC total execution time (s): 0.008337 CPU 5 DPC count: 2355 _______________________________________________________________________________________________________ CPU 6 Interrupt cycle time (s): 41.131846 CPU 6 ISR highest execution time (µs): 0.0 CPU 6 ISR total execution time (s): 0.0 CPU 6 ISR count: 0 CPU 6 DPC highest execution time (µs): 390.362847 CPU 6 DPC total execution time (s): 0.066223 CPU 6 DPC count: 17669 _______________________________________________________________________________________________________ CPU 7 Interrupt cycle time (s): 35.139844 CPU 7 ISR highest execution time (µs): 0.0 CPU 7 ISR total execution time (s): 0.0 CPU 7 ISR count: 0 CPU 7 DPC highest execution time (µs): 172.652778 CPU 7 DPC total execution time (s): 0.005404 CPU 7 DPC count: 1794 _______________________________________________________________________________________________________ CPU 8 Interrupt cycle time (s): 40.385837 CPU 8 ISR highest execution time (µs): 0.0 CPU 8 ISR total execution time (s): 0.0 CPU 8 ISR count: 0 CPU 8 DPC highest execution time (µs): 190.658854 CPU 8 DPC total execution time (s): 0.066764 CPU 8 DPC count: 16282 _______________________________________________________________________________________________________ CPU 9 Interrupt cycle time (s): 41.748932 CPU 9 ISR highest execution time (µs): 0.0 CPU 9 ISR total execution time (s): 0.0 CPU 9 ISR count: 0 CPU 9 DPC highest execution time (µs): 224.370660 CPU 9 DPC total execution time (s): 0.003277 CPU 9 DPC count: 1003 _______________________________________________________________________________________________________ CPU 10 Interrupt cycle time (s): 43.873895 CPU 10 ISR highest execution time (µs): 0.0 CPU 10 ISR total execution time (s): 0.0 CPU 10 ISR count: 0 CPU 10 DPC highest execution time (µs): 355.771701 CPU 10 DPC total execution time (s): 0.063133 CPU 10 DPC count: 13516 _______________________________________________________________________________________________________ CPU 11 Interrupt cycle time (s): 42.326438 CPU 11 ISR highest execution time (µs): 0.0 CPU 11 ISR total execution time (s): 0.0 CPU 11 ISR count: 0 CPU 11 DPC highest execution time (µs): 92.203993 CPU 11 DPC total execution time (s): 0.017622 CPU 11 DPC count: 5458 _______________________________________________________________________________________________________ CPU 12 Interrupt cycle time (s): 41.931979 CPU 12 ISR highest execution time (µs): 0.0 CPU 12 ISR total execution time (s): 0.0 CPU 12 ISR count: 0 CPU 12 DPC highest execution time (µs): 321.315104 CPU 12 DPC total execution time (s): 0.049460 CPU 12 DPC count: 9292 _______________________________________________________________________________________________________ CPU 13 Interrupt cycle time (s): 41.351252 CPU 13 ISR highest execution time (µs): 0.0 CPU 13 ISR total execution time (s): 0.0 CPU 13 ISR count: 0 CPU 13 DPC highest execution time (µs): 160.743924 CPU 13 DPC total execution time (s): 0.010380 CPU 13 DPC count: 1631 _______________________________________________________________________________________________________ CPU 14 Interrupt cycle time (s): 40.433743 CPU 14 ISR highest execution time (µs): 0.0 CPU 14 ISR total execution time (s): 0.0 CPU 14 ISR count: 0 CPU 14 DPC highest execution time (µs): 255.652778 CPU 14 DPC total execution time (s): 0.118890 CPU 14 DPC count: 16915 _______________________________________________________________________________________________________ CPU 15 Interrupt cycle time (s): 41.704513 CPU 15 ISR highest execution time (µs): 0.0 CPU 15 ISR total execution time (s): 0.0 CPU 15 ISR count: 0 CPU 15 DPC highest execution time (µs): 115.533854 CPU 15 DPC total execution time (s): 0.019861 CPU 15 DPC count: 2644 _______________________________________________________________________________________________________
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My girlfriends laptop has been having audio crackling/popping issues lately.
It's running Windows 10, and it was fine up until 2 months ago.
The problem seems to only occur when playing games. Music/youtube via browsers etc are perfectly fine.
It usually takes around 20 minutes to start, and the only thing that stops it is either a reboot, or just letting it sit with no game open for 20-30 mins.
I had her install LatencyMon and I've copied the report here. I'm somewhat unsure of what it means though so any help would be appreciated. We've updated every driver possible, HD Audio drivers, nvidia, you name it. Have disabled CPU throttling, made sure performance power mode is where it should be and all that.
Any ideas?
Cheers
_______________________________________________________________________________________________________ CONCLUSION _______________________________________________________________________________________________________ Your system appears to be having trouble handling real-time audio and other tasks. You are likely to experience buffer underruns appearing as drop outs, clicks or pops. One or more DPC routines that belong to a driver running in your system appear to be executing for too long. Also one or more ISR routines that belong to a driver running in your system appear to be executing for too long. One problem may be related to power management, disable CPU throttling settings in Control Panel and BIOS setup. Check for BIOS updates. LatencyMon has been analyzing your system for 0:31:45 (h:mm:ss) on all processors. _______________________________________________________________________________________________________ SYSTEM INFORMATION _______________________________________________________________________________________________________ Computer name: DESKTOP-6DGV1T6 OS version: Windows 10, 10.0, version 1909, build: 18363 (x64) Hardware: Alpha-X NH58DD, Metabox CPU: GenuineIntel Intel(R) Core(TM) i7-10875H CPU @ 2.30GHz Logical processors: 16 Processor groups: 1 RAM: 16172 MB total _______________________________________________________________________________________________________ CPU SPEED _______________________________________________________________________________________________________ Reported CPU speed: 2304 MHz Note: reported execution times may be calculated based on a fixed reported CPU speed. Disable variable speed settings like Intel Speed Step and AMD Cool N Quiet in the BIOS setup for more accurate results. _______________________________________________________________________________________________________ MEASURED INTERRUPT TO USER PROCESS LATENCIES _______________________________________________________________________________________________________ The interrupt to process latency reflects the measured interval that a usermode process needed to respond to a hardware request from the moment the interrupt service routine started execution. This includes the scheduling and execution of a DPC routine, the signaling of an event and the waking up of a usermode thread from an idle wait state in response to that event. Highest measured interrupt to process latency (µs): 2014.70 Average measured interrupt to process latency (µs): 4.032469 Highest measured interrupt to DPC latency (µs): 2009.50 Average measured interrupt to DPC latency (µs): 1.335318 _______________________________________________________________________________________________________ REPORTED ISRs _______________________________________________________________________________________________________ Interrupt service routines are routines installed by the OS and device drivers that execute in response to a hardware interrupt signal. Highest ISR routine execution time (µs): 2791.480035 Driver with highest ISR routine execution time: HDAudBus.sys - High Definition Audio Bus Driver, Microsoft Corporation Highest reported total ISR routine time (%): 0.017695 Driver with highest ISR total time: HDAudBus.sys - High Definition Audio Bus Driver, Microsoft Corporation Total time spent in ISRs (%) 0.019040 ISR count (execution time <250 µs): 977464 ISR count (execution time 250-500 µs): 0 ISR count (execution time 500-1000 µs): 3852 ISR count (execution time 1000-2000 µs): 96 ISR count (execution time 2000-4000 µs): 6 ISR count (execution time >=4000 µs): 0 _______________________________________________________________________________________________________ REPORTED DPCs _______________________________________________________________________________________________________ DPC routines are part of the interrupt servicing dispatch mechanism and disable the possibility for a process to utilize the CPU while it is interrupted until the DPC has finished execution. Highest DPC routine execution time (µs): 1346.276910 Driver with highest DPC routine execution time: Wdf01000.sys - Kernel Mode Driver Framework Runtime, Microsoft Corporation Highest reported total DPC routine time (%): 0.054902 Driver with highest DPC total execution time: dxgkrnl.sys - DirectX Graphics Kernel, Microsoft Corporation Total time spent in DPCs (%) 0.096231 DPC count (execution time <250 µs): 6941454 DPC count (execution time 250-500 µs): 0 DPC count (execution time 500-10000 µs): 243 DPC count (execution time 1000-2000 µs): 3 DPC count (execution time 2000-4000 µs): 0 DPC count (execution time >=4000 µs): 0 _______________________________________________________________________________________________________ REPORTED HARD PAGEFAULTS _______________________________________________________________________________________________________ Hard pagefaults are events that get triggered by making use of virtual memory that is not resident in RAM but backed by a memory mapped file on disk. The process of resolving the hard pagefault requires reading in the memory from disk while the process is interrupted and blocked from execution. NOTE: some processes were hit by hard pagefaults. If these were programs producing audio, they are likely to interrupt the audio stream resulting in dropouts, clicks and pops. Check the Processes tab to see which programs were hit. Process with highest pagefault count: aswidsagent.exe Total number of hard pagefaults 18068 Hard pagefault count of hardest hit process: 5182 Number of processes hit: 56 _______________________________________________________________________________________________________ PER CPU DATA _______________________________________________________________________________________________________ CPU 0 Interrupt cycle time (s): 112.061792 CPU 0 ISR highest execution time (µs): 2791.480035 CPU 0 ISR total execution time (s): 5.578320 CPU 0 ISR count: 958769 CPU 0 DPC highest execution time (µs): 1346.276910 CPU 0 DPC total execution time (s): 27.961785 CPU 0 DPC count: 6750463 _______________________________________________________________________________________________________ CPU 1 Interrupt cycle time (s): 49.825170 CPU 1 ISR highest execution time (µs): 1907.764757 CPU 1 ISR total execution time (s): 0.224656 CPU 1 ISR count: 22342 CPU 1 DPC highest execution time (µs): 1244.602431 CPU 1 DPC total execution time (s): 0.735614 CPU 1 DPC count: 50783 _______________________________________________________________________________________________________ CPU 2 Interrupt cycle time (s): 33.837373 CPU 2 ISR highest execution time (µs): 13.531250 CPU 2 ISR total execution time (s): 0.000520 CPU 2 ISR count: 307 CPU 2 DPC highest execution time (µs): 517.227431 CPU 2 DPC total execution time (s): 0.076577 CPU 2 DPC count: 19184 _______________________________________________________________________________________________________ CPU 3 Interrupt cycle time (s): 40.492861 CPU 3 ISR highest execution time (µs): 0.0 CPU 3 ISR total execution time (s): 0.0 CPU 3 ISR count: 0 CPU 3 DPC highest execution time (µs): 142.808160 CPU 3 DPC total execution time (s): 0.030654 CPU 3 DPC count: 8746 _______________________________________________________________________________________________________ CPU 4 Interrupt cycle time (s): 40.091192 CPU 4 ISR highest execution time (µs): 0.0 CPU 4 ISR total execution time (s): 0.0 CPU 4 ISR count: 0 CPU 4 DPC highest execution time (µs): 857.909722 CPU 4 DPC total execution time (s): 0.098488 CPU 4 DPC count: 23965 _______________________________________________________________________________________________________ CPU 5 Interrupt cycle time (s): 42.033831 CPU 5 ISR highest execution time (µs): 0.0 CPU 5 ISR total execution time (s): 0.0 CPU 5 ISR count: 0 CPU 5 DPC highest execution time (µs): 138.051215 CPU 5 DPC total execution time (s): 0.008337 CPU 5 DPC count: 2355 _______________________________________________________________________________________________________ CPU 6 Interrupt cycle time (s): 41.131846 CPU 6 ISR highest execution time (µs): 0.0 CPU 6 ISR total execution time (s): 0.0 CPU 6 ISR count: 0 CPU 6 DPC highest execution time (µs): 390.362847 CPU 6 DPC total execution time (s): 0.066223 CPU 6 DPC count: 17669 _______________________________________________________________________________________________________ CPU 7 Interrupt cycle time (s): 35.139844 CPU 7 ISR highest execution time (µs): 0.0 CPU 7 ISR total execution time (s): 0.0 CPU 7 ISR count: 0 CPU 7 DPC highest execution time (µs): 172.652778 CPU 7 DPC total execution time (s): 0.005404 CPU 7 DPC count: 1794 _______________________________________________________________________________________________________ CPU 8 Interrupt cycle time (s): 40.385837 CPU 8 ISR highest execution time (µs): 0.0 CPU 8 ISR total execution time (s): 0.0 CPU 8 ISR count: 0 CPU 8 DPC highest execution time (µs): 190.658854 CPU 8 DPC total execution time (s): 0.066764 CPU 8 DPC count: 16282 _______________________________________________________________________________________________________ CPU 9 Interrupt cycle time (s): 41.748932 CPU 9 ISR highest execution time (µs): 0.0 CPU 9 ISR total execution time (s): 0.0 CPU 9 ISR count: 0 CPU 9 DPC highest execution time (µs): 224.370660 CPU 9 DPC total execution time (s): 0.003277 CPU 9 DPC count: 1003 _______________________________________________________________________________________________________ CPU 10 Interrupt cycle time (s): 43.873895 CPU 10 ISR highest execution time (µs): 0.0 CPU 10 ISR total execution time (s): 0.0 CPU 10 ISR count: 0 CPU 10 DPC highest execution time (µs): 355.771701 CPU 10 DPC total execution time (s): 0.063133 CPU 10 DPC count: 13516 _______________________________________________________________________________________________________ CPU 11 Interrupt cycle time (s): 42.326438 CPU 11 ISR highest execution time (µs): 0.0 CPU 11 ISR total execution time (s): 0.0 CPU 11 ISR count: 0 CPU 11 DPC highest execution time (µs): 92.203993 CPU 11 DPC total execution time (s): 0.017622 CPU 11 DPC count: 5458 _______________________________________________________________________________________________________ CPU 12 Interrupt cycle time (s): 41.931979 CPU 12 ISR highest execution time (µs): 0.0 CPU 12 ISR total execution time (s): 0.0 CPU 12 ISR count: 0 CPU 12 DPC highest execution time (µs): 321.315104 CPU 12 DPC total execution time (s): 0.049460 CPU 12 DPC count: 9292 _______________________________________________________________________________________________________ CPU 13 Interrupt cycle time (s): 41.351252 CPU 13 ISR highest execution time (µs): 0.0 CPU 13 ISR total execution time (s): 0.0 CPU 13 ISR count: 0 CPU 13 DPC highest execution time (µs): 160.743924 CPU 13 DPC total execution time (s): 0.010380 CPU 13 DPC count: 1631 _______________________________________________________________________________________________________ CPU 14 Interrupt cycle time (s): 40.433743 CPU 14 ISR highest execution time (µs): 0.0 CPU 14 ISR total execution time (s): 0.0 CPU 14 ISR count: 0 CPU 14 DPC highest execution time (µs): 255.652778 CPU 14 DPC total execution time (s): 0.118890 CPU 14 DPC count: 16915 _______________________________________________________________________________________________________ CPU 15 Interrupt cycle time (s): 41.704513 CPU 15 ISR highest execution time (µs): 0.0 CPU 15 ISR total execution time (s): 0.0 CPU 15 ISR count: 0 CPU 15 DPC highest execution time (µs): 115.533854 CPU 15 DPC total execution time (s): 0.019861 CPU 15 DPC count: 2644 _______________________________________________________________________________________________________
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