B
BatGa
Guest
I know I'm hardly the first to report these kind of issues, which makes searching for answers a nightmare. (I've wasted two solid days already.)
In short:
-> Dell Precision M3800 laptop, windows7 pro, DELL Keyboard (USB) , Logitech M705 Mouse (WiFi/USB) ==> All fine and happy
-> Dell Precision 7530 laptop, windows10 pro, same Keyboard, same mouse ==> regularly impossible to use
The Issues I'm seeing:
- The mouse "freezes/lags" every few seconds for 0.3 - 5 sec before continuing to move
- The keyboard lags in similar frequency, sometimes loosing keystrokes and sometimes - on recovery - sending the last pressed letter 20+ times.
Things I've tried without success:
- Using different USB ports. (USB 3) for both mouse and keyboard
- Using a different mouse (generic no-name)
- Smashing my fist into the screen. (No, not really. But I want to.)
- Ensuring all drivers are update. Both via device manager, Windows Update, Dell Update
- Following various online instructions on disabling/removing things
- Screaming, cursing and crying.
As this "new laptop" has cost me two full working days already, my employer is really, really unhappy with me and my productivity due to this issue is <10% normal.
I would very much like some advise on how to systematically investigate what software or hardware issue is causing this.
In particular the "lost keystrokes" and "repeated keystrokes" must be something that is hopefully log-able somehow?
Continue reading...
In short:
-> Dell Precision M3800 laptop, windows7 pro, DELL Keyboard (USB) , Logitech M705 Mouse (WiFi/USB) ==> All fine and happy
-> Dell Precision 7530 laptop, windows10 pro, same Keyboard, same mouse ==> regularly impossible to use
The Issues I'm seeing:
- The mouse "freezes/lags" every few seconds for 0.3 - 5 sec before continuing to move
- The keyboard lags in similar frequency, sometimes loosing keystrokes and sometimes - on recovery - sending the last pressed letter 20+ times.
Things I've tried without success:
- Using different USB ports. (USB 3) for both mouse and keyboard
- Using a different mouse (generic no-name)
- Smashing my fist into the screen. (No, not really. But I want to.)
- Ensuring all drivers are update. Both via device manager, Windows Update, Dell Update
- Following various online instructions on disabling/removing things
- Screaming, cursing and crying.
As this "new laptop" has cost me two full working days already, my employer is really, really unhappy with me and my productivity due to this issue is <10% normal.
I would very much like some advise on how to systematically investigate what software or hardware issue is causing this.
In particular the "lost keystrokes" and "repeated keystrokes" must be something that is hopefully log-able somehow?
Continue reading...