C
Chaitanya M
Guest
Hello, I have a HP Pavillion Laptop 15-cc1xx running win 10 64 bit version 2004, my laptop when left idle turns the screen of after 5 mins as per the setting, but doesn't turn back on(only power LED is on continuously and I hear small sound of fan running I guess or it might be of HDD also i don't know), even though when i press any key the moment it turns off the screen it doesn't light up, then I have to reboot by holding the power button. This happens very randomly, sometimes it turns on and sometimes it doesn't.
I observed that when this happens and monitor turns off, CPU light has stopped blinking, so i suspected that laptop has turned the keyboard off and also the touch-pad and no electric supply is there hence it doesn't accept any inputs, even external USB mouse doesn't light up after connecting, so the USB ports are also off, but when I connected the phone it started charging(only charge didn't detect PC).
Now I've tried every solutions of troubleshooting, updating drivers, checking "Allow this PC to wake" in power mgmt, reset default in power options, disabled the Intel rapid storage technology's link power mgmt, etc but all in vain.
I actually did a clean install of win 10 from Microsoft site through USB removing all HP software then the issue got resolved. I think some HP software was causing this issue but I again did a factory reset using HP cloud recovery tool which restored all HP OEM software and again the issue has started, now I don't want to clean install again please help me resolve this.
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I observed that when this happens and monitor turns off, CPU light has stopped blinking, so i suspected that laptop has turned the keyboard off and also the touch-pad and no electric supply is there hence it doesn't accept any inputs, even external USB mouse doesn't light up after connecting, so the USB ports are also off, but when I connected the phone it started charging(only charge didn't detect PC).
Now I've tried every solutions of troubleshooting, updating drivers, checking "Allow this PC to wake" in power mgmt, reset default in power options, disabled the Intel rapid storage technology's link power mgmt, etc but all in vain.
I actually did a clean install of win 10 from Microsoft site through USB removing all HP software then the issue got resolved. I think some HP software was causing this issue but I again did a factory reset using HP cloud recovery tool which restored all HP OEM software and again the issue has started, now I don't want to clean install again please help me resolve this.
Continue reading...