Why Microsoft discriminates U.S. based phone number for sending a recovery code?

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{Eve}

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I live in the U.S. I am physically in the U.S. My cellular provider is U.S. based. I provide U.S. cell phone number to Microsoft. Why Microsoft cannot send messages to my cell phone?



Recovering locked Microsoft account. There was only one option: Enter a cell phone number for a text message with security code to unlock my account.

"We cannot send a text message to this number."



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Adding cell phone number for security and future account recovery purposes:



Add phone number

"Unfortunately, we can't send a code to that phone number. Please try a different one."



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Talking to Microsoft help is useless. They suggest that I use different phone. No, I cannot use a different phone. I have domestic unlimited plan and I receive messages and codes from many businesses and companies. My cell phone provider does not block anything as “John” from Microsoft Support claimed today. It is Microsoft blocks my attempts to enter my cell phone number as it is not good enough for Microsoft.



My question to Microsoft: Why my legitimate U.S. phone company is discriminated? Why am I discriminated? What is wrong with phone number that is not belonging to AT&T or other cellular behemoth?



Sub-question two: The issue "We cannot send a text message to this number."appears on the Internet For Years. Why it takes so long to add cell phone companies to the Microsoft allowed list.

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